Can't Change Custom Color

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  1. Posts : 34,980
    Win 10 Pro (1903) (2nd PC is 21H2)
       #31

    What do you see here?
    Can't Change Custom Color-1.jpg
    - i.e. do you have any installed programs?
      My Computers


  2. Posts : 671
    Win 10 21H1 (OS Build 19043.1151)
    Thread Starter
       #32

    dalchina said:
    What do you see here?
    Can't Change Custom Color-1.jpg
    - i.e. do you have any installed programs?
    Sure.
    Can't Change Custom Color-screenshot-4-.png
      My Computer


  3. Posts : 34,980
    Win 10 Pro (1903) (2nd PC is 21H2)
       #33

    Ok, it's possible you haven't installed programs that have added shell extensions as seen by Shellexview (there are more off your list, but not many).

    Whilst you could compare processes running between the two different users, you've already noted the same thing occurs in Safe Mode. However, even in Safe Mode sometimes there are odd things running - e.g. a driver- that you wouldn't expect.

    Increasingly this looks like a possibly unfixable user profile corruption, unless you can identify a specific difference between the user accounts.
      My Computers


  4. Posts : 671
    Win 10 21H1 (OS Build 19043.1151)
    Thread Starter
       #34

    dalchina said:
    Ok, it's possible you haven't installed programs that have added shell extensions as seen by Shellexview (there are more off your list, but not many).

    Whilst you could compare processes running between the two different users, you've already noted the same thing occurs in Safe Mode. However, even in Safe Mode sometimes there are odd things running - e.g. a driver- that you wouldn't expect.

    Increasingly this looks like a possibly unfixable user profile corruption, unless you can identify a specific difference between the user accounts.
    Perhaps process explorer, can give me an idea of what's running and then try to compare the two?
      My Computer


  5. Posts : 4,525
    Windows 11 Pro 64-bit
       #35

    If you want you can enable local build in Administrator account to test if problem persist within Administrator user account.

    Please open the Command Prompt as a administrator.

    Within Command Prompt execute below command to enable build in Administrator account.

    Code:
    Net User Administrator  /Active:yes
    You can now sign out of your user account and login to build in Administrator user account.

    You can disable build in Administrator user account by executing below command.


    Code:
    Net User Administrator  /Active:no
      My Computer


  6. Posts : 671
    Win 10 21H1 (OS Build 19043.1151)
    Thread Starter
       #36

    FreeBooter said:
    If you want you can enable local build in Administrator account to test if problem persist within Administrator user account.

    Please open the Command Prompt as a administrator.

    Within Command Prompt execute below command to enable build in Administrator account.

    Code:
    Net User Administrator  /Active:yes

    You can now sign out of your user account and login to build in Administrator user account.

    You can disable build in Administrator user account by executing below command.


    Code:
    Net User Administrator  /Active:no
    I enabled the built in admin account and signed into it to test this issue.
    The custom color picker works as it should, without any issues.
      My Computer


  7. Posts : 4,525
    Windows 11 Pro 64-bit
       #37

    Your user account is corrupted you should create new user account. You will need to create a new profile, and then copy the files from the existing profile to the new one.


    You must have at least three user accounts on the computer to complete these steps, including the new account you just created. You can use build in Administrator user account to copy your personal files from corrupted user account to new user account.


    Log on to Administrator user account after creating new user account.



    Open Control Panel --> Folder Options.



    Click the View tab, and then click Show hidden files, folders, and drives.



    Clear the Hide protected operating system files check box, click Yes to confirm, and then click OK.






    Locate the C:\Users\Old_Username folder, where C is the drive that Windows is installed on, and Old Username is the name of the profile you want to copy files from.
    Select all of the files and folders in this folder, except the following files:

    Ntuser.dat

    Ntuser.dat.log

    Ntuser.ini



    Click the Edit menu, and then click Copy.
    If you don't see the Edit menu, press Alt.
    Locate the C:\Users\New_Username folder, where C is the drive that Windows is installed on, and New Username is the name of the new user profile you created.
    Click the Edit menu, and then click Paste.
    If you don't see the Edit menu, press Alt.
    Log off, and then log back on as the new user.
    If you have email messages in an email program, you must import your email messages and addresses to the new user profile before you delete the old profile. If everything is working properly, you can delete the old profile.
      My Computer


  8. Posts : 34,980
    Win 10 Pro (1903) (2nd PC is 21H2)
       #38

    Just wondering, in the account you're currently using, is UAC off?
      My Computers


  9. Posts : 671
    Win 10 21H1 (OS Build 19043.1151)
    Thread Starter
       #39

    dalchina said:
    Just wondering, in the account you're currently using, is UAC off?
    Yes, I always have it off.
      My Computer


  10. Posts : 671
    Win 10 21H1 (OS Build 19043.1151)
    Thread Starter
       #40

    FreeBooter said:
    Your user account is corrupted you should create new user account. You will need to create a new profile, and then copy the files from the existing profile to the new one.


    You must have at least three user accounts on the computer to complete these steps, including the new account you just created. You can use build in Administrator user account to copy your personal files from corrupted user account to new user account.


    Log on to Administrator user account after creating new user account.



    Open Control Panel --> Folder Options.



    Click the View tab, and then click Show hidden files, folders, and drives.



    Clear the Hide protected operating system files check box, click Yes to confirm, and then click OK.






    Locate the C:\Users\Old_Username folder, where C is the drive that Windows is installed on, and Old Username is the name of the profile you want to copy files from.
    Select all of the files and folders in this folder, except the following files:

    Ntuser.dat

    Ntuser.dat.log

    Ntuser.ini



    Click the Edit menu, and then click Copy.
    If you don't see the Edit menu, press Alt.
    Locate the C:\Users\New_Username folder, where C is the drive that Windows is installed on, and New Username is the name of the new user profile you created.
    Click the Edit menu, and then click Paste.
    If you don't see the Edit menu, press Alt.
    Log off, and then log back on as the new user.
    If you have email messages in an email program, you must import your email messages and addresses to the new user profile before you delete the old profile. If everything is working properly, you can delete the old profile.
    Thanks for this.
    I copied your instructions, but I need to try and corrected/fixed this, before I start copying and pasting old to new.
      My Computer


 

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