Samsung's bad software update bricks smart TVs


  1. Posts : 39,986
    Win 7 32, Win 7 64 Pro, Win 8.1 64 Pro, Win 10 64 Education Edition, Win 11 Pro
       #1

    Samsung's bad software update bricks smart TVs


    Samsung smart TV customers are complaining that a software update has rendered their TVs unusable.

    Exasperated customers are also furious at the lack of support and poor communication from Samsung after the bad update rolled-out last Thursday.

    Dozens of customers have left complaints on Samsung's support forum, detailing problems with 49-inch, 50-inch, and 65-inch models that retail for as much as €2,250 ($2,660).
    Some owners have been told that an engineer will need to visit the affected users to install a new update.

    Although most complaints appear to be from UK-based owners, at least one user from Germany has reported the issue, too.
    Samsung's bad software update bricks smart TVs | ZDNet
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  2. Posts : 2,297
    Windows 10 Pro (64 bit)
       #2

    Unbelievable. Do companies not do any QA testing anymore?
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  3. Posts : 305
    Windows 10 Pro for Workstations
       #3

    Surely they have pulled it already?
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  4. Posts : 39,986
    Win 7 32, Win 7 64 Pro, Win 8.1 64 Pro, Win 10 64 Education Edition, Win 11 Pro
    Thread Starter
       #4

    And the fun part is more & more things are being hooked up to the net. So imagine when a few years down the road one of the updates for your refrigerator bricks it & shuts it down.

    Or it bricks your toaster (Yes, there is an IoT Toaster out there with an app to run it....why....don't know.....)

    The Internet of Things has officially hit peak stupid, courtesy of this smart toaster - ExtremeTech
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  5. Posts : 15,037
    Windows 10 IoT
       #5

    That's one thing that kind of scares me. For example, if you own a Microsoft Surface etc, firmware updates are sent via Windows update. A BSOD is one thing if a driver update gets hosed. Bricking your device via Windows update is whole different kettle of fish. One would hope it gets tested to death before it actually gets sent down the pipe.
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