Thought's on Lenovo's ThinkPads?

Hi,

I'm looking at getting a new 14 inch notebook, and outside of hoping MS releases an updated Surface Book Pro (Pro 2), I'm pretty much sold on the Lenovo ThinkPad X1 Yoga. This is a gen 2 model I customized...

• Processor: Intel i7-7600U (4B Cache, up to 3.9GHz
• Operating System: Windows 10 Pro X64
• Display: 14.0 Inch WQHD (2560 x 1440) OLED Touch. 300 nits
• Memory: 16GB LPDDR3 1866
• Graphics: Intel Graphics HD 620
• Keyboard: Thinkpad Backlit, with Fingerprint reader
• Camera: 720p HD camera with MIC
• Thinkpad Pen: Thinkpad Pen Pro – 6.5mm
• Hard drive: 1TB SSD drive, PCIe NVMe
• Battery: 4-Cell Li-Polymer 56Wh
• Wireless: Intel Dual Band Wireless AC (2x2) 8265. Bluetooth 4.1, vPro
• Connectivity:

o 2 Intel® Thunderbolt™ 3
o 3 USB 3.0
o HDMI
o Mini-RJ45
o MicroSD
o MicroSIM

This is I'm not all that familiar with Lenovo other than they were IBM, and are said to be good business laptops.

Thoughts?

Thanks.

Anyone have to deal with tech support? How are they?

Tech support rocks for the ThinkPad Line. Had some issues back on 2010 when I was a college student with a new T410. My keyboard failed and after I troubleshooted and told the support guy all I did and said it was critical to have my laptop for classes they had a guy drive from the Depo in Sacramento all the way to my house 8 hours away to hand deliver a new keyboard so I would have it for classes the next morning. THAT is customer service. I have 5 IBM and 4 Lenovo Thinkpads now.

copiertech25 said:

they had a guy drive from the Depo in Sacramento all the way to my house 8 hours away to hand deliver a new keyboard so I would have it for classes the next morning. THAT is customer service.

It certainly is hard to believe customer service support.

Thanks.

sygnus21 said:

It certainly is hard to believe customer service support.

Thanks.

Disclaimer though, that was seven years ago. And I have bought used Thinkpads since. I haven't had any warranty to use and get support from since 2012.

To be clear, I certainly didn't perceive that to be normal everyday customer service. I'm thinking it was a once in a lifetime deed that probably benefited them more than you. I don't see many customer service agents or companies, driving 8 hours just to hand deliver an item a customer. No disputing it didn't happen for you, but...

About the only warranty work done with Thinkpad was on my 701. A battery failure.
Believe that's the model with butterfly keyboard.

They didn't ask questions, just cross shipped new battery to me.

Lenovo V line I5 2nd generation. Within the first year, cross shipped battery again.

1-2 day turnaround on both, via FedEx. There's a reason I keep buying the things.

All still work including the Win3.0 version, still programming Logging milling machine.

I wish other companies would support their products like Lenovo or IBM.