PNY SSD shot craps!


  1. Posts : 419
    Win 7 Pro/32, Win 10 Pro/64/32
       #1

    PNY SSD shot craps!


    As the title suggests, my little PNY SSD drive, that I was using as my main HD, with Windows 8.1 Pro on it, ran just fine one day and when I booted up my PC the next morning the SSD could not be found.
    I tried different SATA cables, different motherboard ports, everything I could think of and it wasn't even showing up in the BIOS.

    I called the company (PNY) and talked to a Service Support guy (who actually spoke good English) and he could offer no solution. I asked about an RMA since the drive is less than one year old.
    He said without the original invoice, which I don't have, they could do nothing for me.
    I had bought the SSD directly from PNY, so I figured they would have their own record of the sale, with ser. #, model and of course my name. But NO, they wouldn't even look.

    So with all the expletives deleted, let me just say "I just won't ever buy anything from PNY again."
    Their customer service is just not up to what I'd expect from such a large company.

    I have a new SanDisk SSD on order through Amazon.com.

    In general, have any of you, guys or gals, had any SSD's just up and die on you?
    If you have, will you please tell us about it?

    Cheers Mates
    TechnoMage
      My Computer


  2. Posts : 46
    64-bit 10240 10 Pro
       #2

    Well if I ever get an SSD, I know what brand not to buy.:)
      My Computer


  3. Posts : 34
    Windows 10 Pro
       #3

    same her I am new to SSD and bought a Mushkin only had it for a couple months but so far so good
      My Computer


  4. Posts : 16,644
    Windows 11 Pro X64
       #4

    Try the old power cycle trick on it. My SSD did a disappearing act once, and this fixed it.

    1. Find a computer that you can use for approximately 1 hour. We recommend that you try to perform this procedure on a desktop computer because it allows you to only connect the SATA power connection. This will improve the odds of the power cycle being successful. A USB enclosure with an external power source will also work.

    Apple desktop users please follow the same steps as Windows desktop users. If you don't have a desktop, a laptop will work as well. With a laptop you will want to have the drive connected and navigate to the systems BIOS menu. Please refer to your system manufacture’s documentation on how to access the BIOS. Letting the drive sit in the BIOS will improve the odds that the power cycle will work. It is not recommended to use a USB enclosure that is powered via USB. Apple laptop users will want to boot the system to the open firmware.

    2. Once you have the drive connected and sitting idle for a desktop it is simply powering the computer and waiting. Laptop user will need to be in the BIOS menu, or open firmware as stated above. The computer will need to stay powered on for 20 min, and it is recommended that you don't use the computer during this process.

    3. Power the computer down and disconnect the drive for 30 seconds.

    4. Repeat steps 2 and 3 one more time.

    5. Reconnect the drive normally, and boot the computer to your operating system
      My Computers


 

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