Windows 10: win32kbase BSOD Solved

  1.    03 Dec 2017 #1

    win32kbase BSOD


    Had a random crash yesterday, first in I don't know how long. OSR says it's related to hardware, WhoCrashed says it isn't, and Windbg says memory corruption. I can't find anything more helpful or specific so I'm asking here.
    Supposedly the minidump should be in the zip folder
    DESKTOP-BA2K18G-Sun_12_03_2017_212829_91.zip


    I'm really just looking for someone to take a look at the dump file, it's a bit strange since OSR says it has to do with the desktop window manager and something called, "IsPointerPromotedMouseMessage".



    I've just updated and clean installed my video drivers, temperatures are beyond fine, did the /sfc scannow /restorehealth troubleshooting with no errors.
    Thanks in advance.

    - forgot to mention it happened while I was playing a video game, the screen froze and the sound was looping as a " buzz " in my headphones, then the computer restarted. -
      My ComputerSystem Spec


  2. Posts : 3,365
    64bit Win 10 Pro ver 1803 Build 17134.48 and W10 Insider Build 17672
       04 Dec 2017 #2

    Hello and welcome to TenForums :)

    I'd tend to agree it might be hardware so please provide all the information you can in your "My Computer" section. Include details of all hardware attached to your PC.

    System Specs - Fill in at Ten Forums
      My ComputersSystem Spec

  3.    04 Dec 2017 #3

    Okay done. I've also done a memtest overnight with no errors. Mind you this hasn't been recurring so far but I want to know why it happened so I don't need to worry about it in the future.

    thanks
      My ComputerSystem Spec


  4. Posts : 17,827
    windows 10 professional version 1607 build 14393.969 64 bit
       04 Dec 2017 #4

    For all tests please post images into the thread:
    Take Screenshot in Windows 10 General Tips Tutorials
    For Memtest 86+ version 5.01 please use a camera or smart phone camera to take a picture and post an image into the thread.
    In case there are problems posting images please use one drive or drop box share links.
      My ComputerSystem Spec

  5.    05 Dec 2017 #5

    Click image for larger version. 

Name:	21acpap.jpg 
Views:	2 
Size:	114.4 KB 
ID:	166906

    And now?
      My ComputerSystem Spec


  6. Posts : 17,827
    windows 10 professional version 1607 build 14393.969 64 bit
       05 Dec 2017 #6

    That image does not appear to be Memtest86+ version 5.01.
    Please run Memtest86+ version 5.01 for 8 or more passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    When the testing has completed please take a picture with a camera or smart phone camera and post an image into the thread.
      My ComputerSystem Spec

  7.    05 Dec 2017 #7

    Why would I want to use memtest86+ versus memtest86, friend? All I've been asking is to interpret the dump file, and why philc43 thinks it's a hardware problem.
      My ComputerSystem Spec


  • Posts : 3,365
    64bit Win 10 Pro ver 1803 Build 17134.48 and W10 Insider Build 17672
       05 Dec 2017 #8

    Tedjones1337 said: View Post
    Why would I want to use memtest86+ versus memtest86, friend? All I've been asking is to interpret the dump file, and why philc43 thinks it's a hardware problem.
    At this stage with only one mini-dump file in the logs to analyse there is not much to go on. The WinDBG analysis identifies the following reasons:

    Code:
    BugCheck 3B, {c000001d, ffff84951f9bea5c, ffffdd83c6456bc0, 0}
    
    Probably caused by : hardware ( win32kbase!IsPointerPromotedMouseMessage+c )
    
    EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.
    
    FAULTING_IP: 
    win32kbase!IsPointerPromotedMouseMessage+c
    Have you changed mouse or keyboard recently?

    We always insist on Memtest86+ in these forums when testing memory, this is based on experience of false and misleading results from the other versions of Memtest.
      My ComputersSystem Spec


  • Posts : 17,827
    windows 10 professional version 1607 build 14393.969 64 bit
       05 Dec 2017 #9

    1) Please modify C: so that there is at least 25 GB free space:

    Drive: C:Free Space: 12.1 GBTotal Space: 113.7 GBFile System: NTFSModel: Samsung SSD 840 EVO 120GB


    2) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Performance Maintenance Tutorials

    3) The BIOS: BIOS Version/Date American Megatrends Inc. 1.50, 2/6/2017 SMBIOS Version 3.0
    Check for an updated version on the MSI website.
    Post the URL or hyperlink into the thread for the drivers.

    4) Find the memory dump and post a share link into the thread:
    memory dump file: %SystemRoot%\MEMORY.DMP or C:\Windows\MEMORY.DMP
    Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results.


    Code:
    Event[3102]:  Log Name: System  Source: volmgr  Date: 2017-12-02T22:08:51.339  Event ID: 49  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-BA2K18G  Description: Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.
    Code:
    Event[2627]:  Log Name: System  Source: Microsoft-Windows-Kernel-Boot  Date: 2017-12-02T13:57:09.594  Event ID: 29  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-BA2K18G  Description: Windows failed fast startup with error status 0xC00000D4.
    Code:
    Event[50]:  Log Name: System  Source: Display  Date: 2017-11-02T13:33:03.384  Event ID: 4115  Task: N/A  Level: Warning  Opcode: Info  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-BA2K18G  Description: Display driver failed to start; using Microsoft Basic Display Driver instead. Check Windows Update for a newer display driver.
      My ComputerSystem Spec

  •    06 Dec 2017 #10

    I'm going to mark this as solved for now as it doesn't seem likely to happen again, who knows. Thank you for your help
      My ComputerSystem Spec


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