Windows 10: BSOD Randomly (but mostly while playing games)

  1.    03 Dec 2017 #1

    BSOD Randomly (but mostly while playing games)


    Hey guys. After installing a new graphics card (msi gtx 1050 ti oc ) on my pc my pc started to make bleeping noises then freezing for a moment. I noticed during this the hard drive was not doing anything (the led of in pc case). This started to get more and more frequent and start occuring a lot during gaming. Then today it started to bsod during gaming, recieving the memory management stopcode. Attached is the DMlog collector file. Can anyone help me make sense of what is causing this?

    EUANS-PC-03-Dec-17_170157_28.zip
      My ComputerSystem Spec


  2. Posts : 5,660
    Windows 10 Pro X64 16299.192
       03 Dec 2017 #2

    Remove the new graphics card and put the old one back. Does the problem go away?

    If yes then return the MSI card for a replacement.

    Both dumps indicate the same problem:
    Code:
    BugCheck 1A, {3f, 5c138, 4775b652, 77978a47}
    *** WARNING: Unable to verify timestamp for fileinfo.sys
    *** ERROR: Module load completed but symbols could not be loaded for fileinfo.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : Unknown_Image ( PAGE_HASH_ERRORS_INPAGE )
    
    Several possible causes for this:
    
    Defective hard drive
    Defective RAM
    Defective Device Driver (most likely)
    Followup:     MachineOwner
    ---------
     *** Memory manager detected 1 instance(s) of corrupted pagefilepage(s) while performing in-page operations.
    Code:
    Event[540]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2017-12-03T15:57:23.231
      Event ID: 1001
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Euans-PC
      Description: 
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000001a (0x000000000000003f, 0x000000000005c138, 0x000000004775b652, 0x0000000077978a47). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 5cb0c24a-bcb4-4256-a3fe-b7361c48b247.
    See if the full dump is in C:\WINDOWS\MEMORY.DMP. If yes then please zip it and upload to a file sharing site like OneDrive then post a link to it here so I can download it to look at it. Don't know if it will have any more information in it then the small memory dump but worth looking at.
      My ComputersSystem Spec

  3.    04 Dec 2017 #3

    Thanks for the reply, here's the dump. I've always had the full dump enabled so it's a big file

    Link
      My ComputerSystem Spec

  4.    04 Dec 2017 #4

    I started the pc up without the new graphics card and same thing, bleeping, freezing and no hard drive activity. I went into the event viewer and there's a pile of errors. A lot of stuff to do with DistributedCOM and Service Control Management, but I think the most notable is that there is errors from the disk saying it's not ready for access. Is this something to do with the freezing or is this other stuff I need to add to my list of to fix?
      My ComputerSystem Spec


  5. Posts : 5,660
    Windows 10 Pro X64 16299.192
       04 Dec 2017 #5

    I found 4 entries in the event log like this:

    Event[11]:
    Log Name: System
    Source: Microsoft-Windows-Ntfs
    Date: 2017-12-02T17:14:03.750
    Event ID: 98
    Task: N/A
    Level: Warning
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: Euans-PC
    Description:
    Volume C: (\Device\HarddiskVolume2) requires an Online Scan. An Online Scan will automatically run as part of the next scheduled maintenance task. Alternatively you may run "CHKDSK /SCAN" locally via the command line, or run "REPAIR-VOLUME <drive:> -SCAN" locally or remotely via PowerShell.

    One like this:
    Event[546]:
    Log Name: System
    Source: Microsoft-Windows-Ntfs
    Date: 2017-12-03T15:59:54.120
    Event ID: 98
    Task: N/A
    Level: Warning
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: Euans-PC
    Description:
    Volume ?? (\Device\HarddiskVolumeShadowCopy1) requires an Online Scan. An Online Scan will automatically run as part of the next scheduled maintenance task. Alternatively you may run "CHKDSK /SCAN" locally via the command line, or run "REPAIR-VOLUME <drive:> -SCAN" locally or remotely via PowerShell.

    Something is definitely going on with one of your hard drives.

    Diagnostics Test
    HDD TEST

    Run HDTune to

    • check the health,
    • scan for errors, not quick scan but full scan
    • run a benchmark.


    You can also try the various options available with chkdsk.

    The full dump also indicated a possible problem with the Nvidia driver. It's dated 27 Oct 2017. There is a newer one availabel on the Nvidia web site.

    Remove and install latest Nvidia drivers:

    I suggest completely uninstalling the Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile (near bottom of page) then get the latest driver for you Nvidia card here: NVIDIA Driver Downloads

    Then do a custom install of only the NVidia graphics driver and the PhysX driver.

    See if that gets rid of the problem.
      My ComputersSystem Spec

  6.    04 Dec 2017 #6

    So fun news, my hard drive decided to have a stroke. And in the process messing up all sorts of stuff. I'm currently running a hard drive recovery toll to recover as much of the stuff that I lost as possible. I live in the Netherlands and it's almost two here now, so needless to say I'm in for a fun night anyways, thanks for your help mate. I think it was a driver issue because I haven't had any bleeping since the new windows install I just threw on it. Hopefully I'll have it fixed soon.
      My ComputerSystem Spec


  7. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       05 Dec 2017 #7

    In case you are unable to boot there is a USB boot recovery that can be used to possibly save drive files.
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
    Another option is to use a hard drive enclosure and transfer files to another computer.
    Once you have a working drive you may be able to make a backup image to be prepared for any unexpected problems:
    Macrium Software | Macrium Reflect Free

    When it is possible please post a new zip:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec

  8.    05 Dec 2017 #8

    Booting is now fine, it's just recovering the files I lost
      My ComputerSystem Spec


 

Related Threads
as title said, happens mostly playing PLayerunknwon battleground, also have issue that this game crashes alot. but it also happens when i do nothing just surf youtube etc. thanks in advance for your help.
Hey guys, for the last few months I have been experiencing crashes that forces me to reboot my machine, BSOD's mainly. I was playing Playerunknown Battlegrounds and I was getting kicked out of game and I have a feeling it was due to something on my...
BSOD randomly playing games.HELP! in BSOD Crashes and Debugging
Hello guys,First of all, thanks for the help I really need because I do not know what else to do. VIDEO_SCHEDULER_INTERNAL_ERROR is an error. I have exchanged my memory with a friend and the error continues. I already switched video card with it...
I have an Nvidia GTS 250, with the most current drivers (342.01 Windows 10 x64bit) It freezes up at random times while playing games (Mainly CSGO) I have tried Using DDU to uninstall my drivers and reinstalling them manually off the Nvidia...
Hi, I recently built my PC straight from the build guide by Austin Evans on YouTube called the 'Neutron 2.0'. I got Windows 10 installed on my PC and it has been working poorly. Whenever I play a game downloaded from Steam, the entire computer will...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 13:39.
Find Us