Windows 10: BSOD kmode_exception_not_handled (classpnp.sys)

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  1. Posts : 17,717
    windows 10 professional version 1607 build 14393.969 64 bit
       05 Dec 2017 #21

    For any viewers: if you want to troubleshoot BSOD on your computer please continue to follow this thread as needed but also create a new thread so that the computer environment can be troubleshooted. Please use English as the default language and post a DM log collector zip for troubleshooting:

    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec

  2.    05 Dec 2017 #22
      My ComputerSystem Spec

  3.    05 Dec 2017 #23

    NkRQkYLz Thank you for reply , I have removed Kaspersky Antivirus and install DR.WEB instead hope it private blue screens in the future.
      My ComputerSystem Spec


  4. Posts : 5
    Windows 10 Pro Fall Creators Update
       05 Dec 2017 #24

    NkRQkYLz said: View Post
    As a workaround, I think we should use an alternate browser until Firefox and/or Kaspersky resolves this issue.
    just download and install Firefox 56.0.2 This is the latest version that works fine without causing a blue screen. You must only disable updates.
    I will wait for a new firefox update until this issue is solved.
      My ComputerSystem Spec

  5.    05 Dec 2017 #25

    In the official Kaspersky-Forum (german), the MOD tells us, that Kaspersky knows about the Bug and solve it in Version (e)...
    But when this comes, nobody knows...

    I will use Edge with UBlock-Origin until the Problem is fixed...
      My ComputerSystem Spec


  6. Posts : 17,717
    windows 10 professional version 1607 build 14393.969 64 bit
       05 Dec 2017 #26

    Guts,
    The logs were in a foreign language and could not be scanned or troubleshooted.
    Please change the default language to English and re-post the zip for troubleshooting.

    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec


  7. Posts : 5
    Windows 10 Pro Fall Creators Update
       05 Dec 2017 #27

    mark7 said: View Post
    Yes, I will report back whether it solves the problem. As for the auto-enabling of the add-on, go to Kaspersky settings -> Protection tab -> Web Anti-Virus -> Advanced Settings -> Uncheck "Automatically activate Kaspersky Protection extension in browsers"
    just tested, doesn't work for me. still blue screen after few minutes using Firefox 57. I think the bug is in Firefox 57. Do not recognize a connection to Kaspersky
      My ComputerSystem Spec

  •    05 Dec 2017 #28

    Just remove Kaspersky AV temporarily and see if the blue screens cease.
      My ComputerSystem Spec

  •    06 Dec 2017 #29

    Slightly Different... VPN?


    Since last weekend, I've been seeing the BSOD a couple of time per day on average with the same KMODE CLASSPNP.SYS error message.

    I AM running Kaspersky, but I have an older version of Firefox (52.5.0 32 bit ESR). What I've noticed so far, is that if I don't use my VPN (WiTopia), I've not seen the BSOD. As of now, this is only anecdotal, so I'm wondering if anyone else is using the same or similar VPN as well?

    Thanks, and I'll be "reading the mail".
      My ComputerSystem Spec


  • Posts : 5
    Windows 10 Pro Fall Creators Update
       06 Dec 2017 #30

    No VPN here, BSOD only when using Firefox 57.x
      My ComputerSystem Spec


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