Windows 10: Windows 10 BlueScreen mrxsmb.sys

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  1.    30 Nov 2017 #1

    Windows 10 BlueScreen mrxsmb.sys


    Hi i have problem on my notebook.

    İ5 1st gen.
    8gb ddr3 ram
    120gb ssd (Windows installed on ssd)
    750gb hdd

    Today when i try to boot bluescreen appeared.

    Error message :

    SYSTEM_SCAN_AT_RAISED_IRQL_CAUGHT_IMPROPER_DRIVER_UNLOAD mrxsmb.sys

    I think this is a driver problem. I dumped minidump but idont know how to open. Please help me. Here is the minidump

    Zippyshare.com - 113017-20468-01.dmp
      My ComputerSystem Spec


  2. Posts : 13,163
    Windows 10 Pro
       30 Nov 2017 #2
      My ComputersSystem Spec

  3.    30 Nov 2017 #3

    My notebook not opening. So i cant start collect.exe. I get the minidump from winpe.
      My ComputerSystem Spec


  4. Posts : 13,163
    Windows 10 Pro
       30 Nov 2017 #4

    Please try the following, I'm not 100% certain if this will work as I do not know if you can access msconfig.




    Windows 10 BlueScreen mrxsmb.sys Diagnostics Test Windows 10 BlueScreen mrxsmb.sys
     Clean boot

    Please try the following:
    • Open taskmanager
      • Go to the tab startup
      • disable everything
    • Search msconfig and open it
      • Go to the tab services
      • Check 'hide microsoft services'
      • Uncheck all other services
      • Click apply and click ok
    • Reboot if asked

    See if the problem persist, if the problem does not persist enable in the startup tab in taskmanager 1 item and in the services tab in msconfig also 1 service, reboot and see if the problem persist. Keep doing this until you find the culprit or there is nothing left.
    If the problem still persist, try booting in safe mode and see if the problem still persist
      My ComputersSystem Spec

  5.    30 Nov 2017 #5

    axe0 said: View Post
    Please try the following, I'm not 100% certain if this will work as I do not know if you can access msconfig.




    Windows 10 BlueScreen mrxsmb.sys Diagnostics Test Windows 10 BlueScreen mrxsmb.sys
     Clean boot

    Please try the following:
    • Open taskmanager
      • Go to the tab startup
      • disable everything

    • Search msconfig and open it
      • Go to the tab services
      • Check 'hide microsoft services'
      • Uncheck all other services
      • Click apply and click ok

    • Reboot if asked

    See if the problem persist, if the problem does not persist enable in the startup tab in taskmanager 1 item and in the services tab in msconfig also 1 service, reboot and see if the problem persist. Keep doing this until you find the culprit or there is nothing left.
    If the problem still persist, try booting in safe mode and see if the problem still persist
    Can u checked my uploaded minidump file? I think answer is in the dmp file but i cant understand what it write


    I tried unchecked all services except Microsoft's. And unchecked all startup. Still same problem continuening.


    Edit: I I started dm_log_collector.exe on safe mode and attached the zip file.
    Windows 10 BlueScreen mrxsmb.sys Attached Files
    Last edited by Sheiben; 30 Nov 2017 at 13:52.
      My ComputerSystem Spec


  6. Posts : 13,163
    Windows 10 Pro
       30 Nov 2017 #6

    I found a few problems, besides the crashes.
    Was the DM Log Collector run from safe mode or winpe?
      My ComputersSystem Spec

  7.    30 Nov 2017 #7

    axe0 said: View Post
    I found a few problems, besides the crashes.
    Was the DM Log Collector run from safe mode or winpe?
    i run in safe mode. now stopped all startup items and services except Microsoft ones.. Still problem is continue
      My ComputerSystem Spec


  8. Posts : 13,163
    Windows 10 Pro
       30 Nov 2017 #8

    Alright,

    The problems I found
    • The pagefile. The pagefile is configured to be on your D: partition. When it comes to system crashes (BSOD) the system requires the pagefile to be on the Windows partition, C: partition, for the kernel dump to be generated.
    • The free space on your partitions. Every partition needs at least 10-15% free space for a lot of reasons, 2 of them are
      • the crash process can't generate a dump with not enough space on the Windows partition, 25GB or 10-15% is the minimum, whichever is the most.
      • stability / performance, too little space will affect the system negativily.
    • You appear to have programs / modifications that result in piracy. Our forum rules prohibit support with piracy. I want to ask you to remove any modifications / programs you have made / installed to remove the piracy. Even if this forum rule didn't exist, piracy will affect troubleshooting negativily and costs us both unnecessary time.
      My ComputersSystem Spec

  9.    30 Nov 2017 #9

    axe0 said: View Post
    Alright,

    The problems I found
    • The pagefile. The pagefile is configured to be on your D: partition. When it comes to system crashes (BSOD) the system requires the pagefile to be on the Windows partition, C: partition, for the kernel dump to be generated.
    • The free space on your partitions. Every partition needs at least 10-15% free space for a lot of reasons, 2 of them are
      • the crash process can't generate a dump with not enough space on the Windows partition, 25GB or 10-15% is the minimum, whichever is the most.
      • stability / performance, too little space will affect the system negativily.
    • You appear to have programs / modifications that result in piracy. Our forum rules prohibit support with piracy. I want to ask you to remove any modifications / programs you have made / installed to remove the piracy. Even if this forum rule didn't exist, piracy will affect troubleshooting negativily and costs us both unnecessary time.
    My applications and operation system is licensed. Which programs piracy? Maybe my little brother install it. I will try to change pagefile D to C drive. C drive %70 of free space so this is 85-90gb free space.
      My ComputerSystem Spec


  10. Posts : 13,163
    Windows 10 Pro
       30 Nov 2017 #10

    Acronis and Microsoft Office for example are illegally activated. Ask your brother what he has pirated.
      My ComputersSystem Spec


 
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