Windows 10: APC index mismatch

  1.    27 Nov 2017 #1

    APC index mismatch


    I was working on my computer when suddenly I got the BSOD with the stop code: apc index mismatch.

    After the restart, I saw this in the event viewer:
    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000001 (0x00007fff25900084, 0x0000000000000000, 0x000000000000fffe, 0xffffd38cbf899b80). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: b3632f22-f7a2-43a2-b18b-0a2a3eff47d7.

    Any other information is needed?
    Any idea what can cause such an error?
    In the past I had sudden restarts after adding a memory stick but this one happened during me working on the computer (previously it was when I was away), it didn't auto restart and previously I never saw such entry in the event viewer so it might be something else.

      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       27 Nov 2017 #2
      My ComputersSystem Spec

  3.    27 Nov 2017 #3

    attached is the zipped file
    APC index mismatch Attached Files
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       27 Nov 2017 #4

    Is there a dump in C:\Windows? If there is, upload it to onedrive, google drive or dropbox and post a share link.
      My ComputersSystem Spec

  5.    28 Nov 2017 #5

    I looked for .dmp file but found none.
    The message itself is not enough to know what can be the problem?
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       28 Nov 2017 #6

    The bugcheck is rare, a dump is required.
      My ComputersSystem Spec

  7.    28 Nov 2017 #7

    Rare as it is, when it does happen, what are usually the reasons for it to happen?
    I will try checking these reasons
      My ComputerSystem Spec

  8. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       28 Nov 2017 #8

    I've seen this BSOD less than 10 times, when I did the user often didn't post back to let me know whether the problem was resolved or they continued searching on their own. I am not very familiar with causes since the bug check comes with different reasons that are also infrequent.
      My ComputersSystem Spec


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