Windows 10: memory management bsod, windows 10 fall creators update 1709

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  1.    19 Feb 2018 #11

    how do I get to performance options?
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  2. Posts : 20,076
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Feb 2018 #12

    See post #8 which displayed performance options or:
    In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings > under performance click settings > on performance options click the advanced tab > under virtual memory click change > post an image of the virtual memory windows into the thread using a one drive or drop box share link.

    See if you can run the beta log collector to update the zip files:
    On the bottom of this webpage click on the beta log collector > post a zip into the thread:
    BSOD - Posting Instructions - Windows 10 Forums
    log collector v2-beta08.zip
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  3.    20 Feb 2018 #13

    here's my log and screenshot.

    I shut everything down before running the logger tool.
    Attached Thumbnails Attached Thumbnails virtual memory.png  
    memory management bsod, windows 10 fall creators update 1709 Attached Files
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  4. Posts : 20,076
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Feb 2018 #14

    On the image that was posted under virtual memory please click change. A new window should open. That will be the virtual memory window. Please post an image of the virtual memory window into the thread.

    There were no BSOD.
    There were unexpected restarts or crashes.
    The computer has mismatched RAM modules.
    Mismatched RAM modules can cause unexpected crashes.
    Mismatched RAM can pass RAM testing and still behave in this unexpected fashion.
    RAM testing can be used to determine whether one of the modules is malfunctioning.
    If there is a malfunctioning module it can be removed.
    If neither module is malfunctioning then the 4 GB module should be removed to check system stability /instability with just the 8 GB module..

    Run memtest86+ version 5.01 for at least 8 passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 12 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    b) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM Windows 10 Tutorials
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  5.    20 Feb 2018 #15

    my hands are too big and I cannot physically reach the latches to eject the ram..

    so what you're saying is its a mismatch issue on the ram sticks? shouldnt this have been a problem in that case well before the 1709 update?

    cause post 1709 is when this first started to happen.
    Attached Thumbnails Attached Thumbnails paging file.png  
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  6. Posts : 20,076
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Feb 2018 #16

    The challenge with mismatched RAM is that it is an unknown or a potential confounding factor.
    There is no stress test that reliably confirms the problem or has a high accuracy.
    It is always recommended to use RAM with identical pairs (same SKU).
    If there are misbehaving hardware or software drivers identified they are replaced.
    If there is malfunctioning hardware identified it can be swapped for testing and then replaced if it is faulty.
    For the mismatched RAM it is a confounding factor. So if it can be eliminated it becomes easier to evaluate the rest of the computer.
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  7.    21 Feb 2018 #17

    and as I cannot get at the ram sticks...
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  8. Posts : 20,076
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Feb 2018 #18

    Then proceed with the RAM testing with Memtest86+ version 5.01 with 8 or more passes.
    At the completion of the test please use a camera or smart phone camera to take a picture and post an image into the thread.
      My ComputerSystem Spec

  9.    21 Feb 2018 #19

    how long will this test take?
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  10. Posts : 20,076
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Feb 2018 #20

    Memtest86+ version 5.01 takes 1 -2 hours / GB RAM
    The testing must be continuous for 8 or more passes.
    There is a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    It sometimes takes passes into the 20s to find malfunctioning RAM.
    Just 1 error is a fail and you can abort testing.
    Counting the number of errors is unnecessary.
    Where there are multiple RAM modules and there is an error the RAM modules are removed from the computer and 1 RAM module is tested for 8 or more passes in the same DIMM.
    This should differentiate the good from the bad RAM modules.
    When memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    There are multiple software products used to test RAM. The software product that we use is Memtest86+ version 5.01.
    Please use this link to make sure that you use the proper software:
    Memtest86+ - Advanced Memory Diagnostic Tool
    MemTest86+ - Test RAM Windows 10 Tutorials
    It is best to run a significant portion of the testing overnight.
      My ComputerSystem Spec


 
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