Windows 10: BSOD when updating W10 Insider Preview (installation)

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  1. Posts : 196
    Windows 10 Insider Build 17035 / Ubuntu 17.10
    Thread Starter
       05 Dec 2017 #41

    zbook said: View Post
    The latest memory dump displays the same misbehaving driver and bugcheck C2.
    There was no new misbehaving driver.
    The date of the driver igdkmd64.sys displayed on the memory dump is Mon Oct 16 13:17:12 2017 (59E4F7A8).

    If there are any new BSOD please post a new zip into the thread:
    BSOD - Posting Instructions - Windows 10 Forums

    The memtest86+ version 5.01 results will be useful to rule in /rule out RAM / DIMM /MB problems.
    But I uninstalled the driver. Closed the wifi and started the update. How can it he a driver fault when i had it uninstalled?
      My ComputerSystem Spec


  2. Posts : 3,365
    64bit Win 10 Pro ver 1803 Build 17134.48 and W10 Insider Build 17672
       05 Dec 2017 #42

    Uninstalling a driver does not remove the driver software from the PC unless you tick the check box to make sure this happens. However, I am not entirely sure that the graphics driver is responsible for this crash. It looks to me as if there is a problem in migrating data during the update. Can you explain the various partitions you have on your system and what each one does? If it helps you could use screenshots of the disk management view.

    Do you have secure boot enabled?
      My ComputersSystem Spec


  3. Posts : 196
    Windows 10 Insider Build 17035 / Ubuntu 17.10
    Thread Starter
       05 Dec 2017 #43

    philc43 said: View Post
    Uninstalling a driver does not remove the driver software from the PC unless you tick the check box to make sure this happens. However, I am not entirely sure that the graphics driver is responsible for this crash. It looks to me as if there is a problem in migrating data during the update. Can you explain the various partitions you have on your system and what each one does? If it helps you could use screenshots of the disk management view.

    Do you have secure boot enabled?
    Just disabled secure boot now.

    Click image for larger version. 

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    1 Windows partition, 1 for normal files, 3 partitions created by Windows at installation and the others are related to Ubuntu
      My ComputerSystem Spec


  4. Posts : 196
    Windows 10 Insider Build 17035 / Ubuntu 17.10
    Thread Starter
       05 Dec 2017 #44

    Can't even use Windows Update anymore lol

    Click image for larger version. 

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      My ComputerSystem Spec


  5. Posts : 3,365
    64bit Win 10 Pro ver 1803 Build 17134.48 and W10 Insider Build 17672
       05 Dec 2017 #45

    Have you considered temporarily leaving the insider program, reverting to the current 1709 build and ensuring that works satisfactorily then maybe trying again and seeing if you can get straight to insider preview 17046?
      My ComputersSystem Spec


  6. Posts : 196
    Windows 10 Insider Build 17035 / Ubuntu 17.10
    Thread Starter
       05 Dec 2017 #46

    philc43 said: View Post
    Have you considered temporarily leaving the insider program, reverting to the current 1709 build and ensuring that works satisfactorily then maybe trying again and seeing if you can get straight to insider preview 17046?
    If I leave the program I'm downgraded? I don't want to lose all my files.
      My ComputerSystem Spec


  7. Posts : 3,365
    64bit Win 10 Pro ver 1803 Build 17134.48 and W10 Insider Build 17672
       05 Dec 2017 #47

    That is always the risk if you become an insider on your main PC. I think you would have to reinstall the current W10 from media creator tool unless you made a system backup of your PC before you converted it to the insider version.
      My ComputersSystem Spec


  • Posts : 17,816
    windows 10 professional version 1607 build 14393.969 64 bit
       05 Dec 2017 #48

    1) For disk management please widen the status column and re-post an image into the thread.

    2) Download and install Minitool partition wizard (free edition) and post an image into the thread:
    Best Free Partition Manager for Windows | MiniTool Partition Free

    3) Download and install Macrium (free edition):
    Macrium Software | Macrium Reflect Free

    4) Make a backup image and place the image onto another drive or into the cloud.

    5) If you have a drive with sufficient space backup the users folder
      My ComputerSystem Spec


  • Posts : 196
    Windows 10 Insider Build 17035 / Ubuntu 17.10
    Thread Starter
       05 Dec 2017 #49

    Click image for larger version. 

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      My ComputerSystem Spec


  • Posts : 17,816
    windows 10 professional version 1607 build 14393.969 64 bit
       07 Dec 2017 #50

    0x80096004
    TRUST_E_CERT_SIGNATURE
    The signature of the certificate cannot be verified.



    Has the computer environment been stable/unstable?
    After the Memtest86+ version 5.01 testing for 8 or more passes is completed please post an image into the thread.
    Next week plan to upgrade to:
    1) see if there is any new BSOD for debugging
    2) troubleshooting of the Panther logs

    Before the upgrade:
    1) place the computer in clean boot
    https://support.microsoft.com/en-us/...oot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

    2) create a bootable windows 10 iso
    Download Windows 10 Insider Preview Advanced
    Download Windows 10
    3) plan to upgrade without updates
    4) disconnect internet (mechanically turn off wireless if available, disconnect ethernet)
    5) remove all non-essential hardware (printer, headset, xbox, etc.)
    6) uninstall any AV product (use applicable uninstall tool) and only use Windows defender


    After the upgrade:
    1) post a new zip
    BSOD - Posting Instructions - Windows 10 Forums
    2) post a new memory dump
    C:\Windows\MEMORY.DMP
    Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results.
    3) Use everything search to find and post new Panther logs:
    C:\$WINDOWS.~BT\Sources\Panther
    C:\Windows\Panther
    setuperr.log
    setupact.log
    Setupmem.dmp
    setupapi.dev.log
    BlueBox.log
    Event logs (*.evtx)
    C:\$Windows.~BT\Sources\Rollback
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
    $Windows.~bt\Sources\Rollback*.evtx
    Last edited by zbook; 07 Dec 2017 at 03:44.
      My ComputerSystem Spec


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