Windows 10: BSOD Win 10 - KMODE_EXCEPTION_NOT_HANDLED - CLASSPNP.SYS

  1.    23 Nov 2017 #1

    BSOD Win 10 - KMODE_EXCEPTION_NOT_HANDLED - CLASSPNP.SYS


    Hi All,

    Had 3 BSOD's last night at random times, each time when I was playing Football Manager 2018.

    Tried a few Google searches but couldn't find much if anything to help.

    Can you review the attached and provide any insight? Please don't tell me its hardware .

    All help very much appreciated!

    TIA!
    BSOD Win 10 - KMODE_EXCEPTION_NOT_HANDLED - CLASSPNP.SYS Attached Files
      My ComputerSystem Spec


  2. Posts : 14,213
    windows 10 professional version 1607 build 14393.969 64 bit
       23 Nov 2017 #2

    See posting instructions:
    ://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html
    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
      My ComputerSystem Spec

  3.    23 Nov 2017 #3

    zbook said: View Post
    See posting instructions:
    ://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html
    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
    I've done everything there have I not? The Zip is attached to my post?
      My ComputerSystem Spec


  4. Posts : 3,139
    64bit Win 10 Pro ver 1709 Build 16299.248 and W10 Insider Build 17101 and 17604
       23 Nov 2017 #4

    I think you uploaded the wrong zip.
      My ComputersSystem Spec

  5.    23 Nov 2017 #5

    philc43 said: View Post
    I think you uploaded the wrong zip.
    Can you actually see a file? Its the only ZIP I could find after running the app?
      My ComputerSystem Spec


  6. Posts : 14,213
    windows 10 professional version 1607 build 14393.969 64 bit
       23 Nov 2017 #6

    Run the DM log collector then post a zip into the thread:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec

  7.    26 Nov 2017 #7

    It happened again guys, please help. Hopefully file uploaded this time.
    BSOD Win 10 - KMODE_EXCEPTION_NOT_HANDLED - CLASSPNP.SYS Attached Files
      My ComputerSystem Spec


  8. Posts : 14,213
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Nov 2017 #8

    Please update the system specs in the "My Computer" section:

    How To Fill Out Your System Specs
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

    The bugcheck was 1E.
    There were 2 misbehaving software drivers identified in the debugging.
    klim6.sys Kaspersky lab intermediate network driver
    Klbackupdisk.sys Kaspersky lab volume filter driver

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    6) Uninstall Kaspersky AV
    7) turn on windows defender
    8) If there are 2 weeks of no bsod then you can reinstall Kaspersky. If there are bsod then you will need to find alternative AV. If the re-installation of Kaspersky does not produce BSOD after a stable working computer environment then continue to use Kaspersky.
    9) The BIOS: Version/Date American Megatrends Inc. G750JW.210, 11/12/2013 SMBIOS Version 2.710) Check for an updated version of the BIOS
    10) Open the Asus website for the computer's drivers and post a URL or hyperlink into the thread.





    Code:
    22/11/2017 20:18    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1e
    P2: ffffffffc0000005
    P3: fffff800be383fb7
    P4: 0
    P5: 2c
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\112217-7531-01.dmp
    \\?\C:\Windows\TEMP\WER-9140-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER396F.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER39DC.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3CCB.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1e_cbd26c20d3b037521c7516549b45419c8241f7f_00000000_cab_196c3edd
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: e74eabd7-c8ff-46bc-86a8-9993348f6b55
    Report Status: 2049
    Hashed bucket:22/11/2017 20:18    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1e
    P2: ffffffffc0000005
    P3: fffff800be383fb7
    P4: 0
    P5: 2c
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\112217-7531-01.dmp
    \\?\C:\Windows\TEMP\WER-9140-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER396F.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER39DC.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3CCB.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1e_cbd26c20d3b037521c7516549b45419c8241f7f_00000000_00603cca
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: e74eabd7-c8ff-46bc-86a8-9993348f6b55
    Report Status: 4
    Hashed bucket:22/11/2017 21:43    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1e
    P2: ffffffffc0000005
    P3: fffff80560c03fb7
    P4: 0
    P5: 2c
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\112217-6406-01.dmp
    \\?\C:\Windows\TEMP\WER-10703-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4054.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4074.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4084.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1e_9ea2850b124a12e4afb2dd685bddcce35d7e61f_00000000_cab_240c413f
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 6099986d-26e9-4979-a68e-5d9cdf5691ef
    Report Status: 2049
    Hashed bucket:22/11/2017 21:43    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1e
    P2: ffffffffc0000005
    P3: fffff80560c03fb7
    P4: 0
    P5: 2c
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\112217-6406-01.dmp
    \\?\C:\Windows\TEMP\WER-10703-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4054.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4074.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4084.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1e_9ea2850b124a12e4afb2dd685bddcce35d7e61f_00000000_03f04083
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 6099986d-26e9-4979-a68e-5d9cdf5691ef
    Report Status: 4
    Hashed bucket:26/11/2017 20:48    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1e
    P2: ffffffffc0000005
    P3: fffff8056b473fb7
    P4: 0
    P5: 2c
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\112617-6265-01.dmp
    \\?\C:\Windows\TEMP\WER-19843-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6EF6.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6F15.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6F26.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1e_349f48d89d1dfb3fdf2115bfb073cb65660c1d1_00000000_cab_2cd06fff
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 45cc62aa-ca7e-47a6-8cf0-4104dd02fd54
    Report Status: 2049
    Hashed bucket:26/11/2017 20:48    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1e
    P2: ffffffffc0000005
    P3: fffff8056b473fb7
    P4: 0
    P5: 2c
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\112617-6265-01.dmp
    \\?\C:\Windows\TEMP\WER-19843-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6EF6.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6F15.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6F26.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1e_349f48d89d1dfb3fdf2115bfb073cb65660c1d1_00000000_03f86f25
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 45cc62aa-ca7e-47a6-8cf0-4104dd02fd54
    Report Status: 4
    Hashed bucket:22/11/2017 21:13    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1e
    P2: ffffffffc0000005
    P3: fffff80ccfb13fb7
    P4: 0
    P5: 2c
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\112217-6328-01.dmp
    \\?\C:\Windows\TEMP\WER-12171-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER411F.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER412F.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4140.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1e_119d21e6c6d3f5e516a8fa10253dee7edbc92a80_00000000_cab_18e44229
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: ccfd35ba-ba73-420b-858f-765c3948785f
    Report Status: 2049
    Hashed bucket:22/11/2017 21:13    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1e
    P2: ffffffffc0000005
    P3: fffff80ccfb13fb7
    P4: 0
    P5: 2c
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\112217-6328-01.dmp
    \\?\C:\Windows\TEMP\WER-12171-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER411F.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER412F.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4140.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1e_119d21e6c6d3f5e516a8fa10253dee7edbc92a80_00000000_03f8413f
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: ccfd35ba-ba73-420b-858f-765c3948785f
    Report Status: 4
    Hashed bucket:
    Code:
    Event[2618]:  Log Name: System  Source: Display  Date: 2017-11-22T20:44:56.221  Event ID: 4101  Task: N/A  Level: Warning  Opcode: Info  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-AGTVIH3  Description: Display driver nvlddmkm stopped responding and has successfully recovered.
      My ComputerSystem Spec

  9.    27 Nov 2017 #9

    Thanks very much Zbook. I'll complete recommended steps and update ASAP. Thanks again.
      My ComputerSystem Spec


 

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