Windows 10: BSOD When Connected to the Internet Solved

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  1.    23 Nov 2017 #1

    BSOD When Connected to the Internet


    BSOD with the message "KMODE_EXCEPTION_NOT_HANDLED"
    Blue screen occurs usually moments after I've connected to the Internet.

    Dump file: Dropbox - 112317-23468-01.dmp

    I am currently using my phone to make this post. My PC functions completely fine when not connected to a network.

    Any help would be appreciated.

    UPDATE: Looks like the problem was due to my Windows 10 being weird from an unsuccessful reset. Getting a new copy of Windows seemed to do the trick.
    Last edited by NateHow; 30 Dec 2017 at 01:52.
      My ComputerSystem Spec


  2. Posts : 13,351
    Windows 10 Pro
       23 Nov 2017 #2

    Hi NateHow,

    The dump is unfortunately empty of information.

    Please run the DM Log Collector from the posting instructions and upload the zip.
      My ComputersSystem Spec

  3.    23 Nov 2017 #3

    DESKTOP-4KHGBHA-Thu_23_11_2017__81912_90.zip
    Hi axe0, my apologies. Here is the file.
      My ComputerSystem Spec


  4. Posts : 13,351
    Windows 10 Pro
       23 Nov 2017 #4

    NateHow said: View Post
    BSOD with the message "KMODE_EXCEPTION_NOT_HANDLED"
    Blue screen occurs usually moments after I've connected to the Internet.

    Dump file: Dropbox - 112317-23468-01.dmp

    I am currently using my phone to make this post. My PC functions completely fine when not connected to a network.

    Any help would be appreciated.
    Out of 10, how many times does a BSOD occur after you connected to internet?
      My ComputersSystem Spec

  5.    23 Nov 2017 #5

    axe0 said: View Post
    Out of 10, how many times does a BSOD occur after you connected to internet?
    I'd say 10/10. Every time I connect to the internet, a BSOD would occur, sometimes instantly, sometimes a minute or so.
      My ComputerSystem Spec


  6. Posts : 13,351
    Windows 10 Pro
       23 Nov 2017 #6

    Do you connect via cable or USB adapter?
    If via adapter, check the manufacturer for driver updates or reinstall the most recent version.
    If via cable, check ASUS for driver updates or reinstall the most recent version.
      My ComputersSystem Spec

  7.    23 Nov 2017 #7

    axe0 said: View Post
    Do you connect via cable or USB adapter?
    If via adapter, check the manufacturer for driver updates or reinstall the most recent version.
    If via cable, check ASUS for driver updates or reinstall the most recent version.
    I updated the driver for my USB adapter. This time, the computer was ok for a few minutes, but then it crashed with the same BSOD again.
    The thing is, the driver for the adapter did not include Windows 10, so I updated it with the Windows 7 version instead.
      My ComputerSystem Spec


  • Posts : 17,816
    windows 10 professional version 1607 build 14393.969 64 bit
       24 Nov 2017 #8

    Whenever you have a BSOD please post a new zip:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec

  •    24 Nov 2017 #9

    NateHow said: View Post
    BSOD with the message "KMODE_EXCEPTION_NOT_HANDLED"
    Blue screen occurs usually moments after I've connected to the Internet.

    Dump file: Dropbox - 112317-23468-01.dmp

    I am currently using my phone to make this post. My PC functions completely fine when not connected to a network.

    Any help would be appreciated.
    Also, I should clarify that the problem persists after a clean installation of Windows 10 via "Reset This PC." The same thing occurs in Safe Mode with Networking.
      My ComputerSystem Spec

  •    24 Nov 2017 #10

    zbook said: View Post
    Whenever you have a BSOD please post a new zip:
    BSOD - Posting Instructions - Windows 10 Forums
    Here is the new zip: DESKTOP-4KHGBHA-Fri_24_11_2017_155145_38.zip
      My ComputerSystem Spec


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