Windows 10: Opening picture in Photoshop gives BSOD "DRIVER POWER STATE FAILURE"

  1.    22 Nov 2017 #1

    Opening picture in Photoshop gives BSOD "DRIVER POWER STATE FAILURE"


    Hello, it happens every time we open some pictures in photoshop.
    We suspect the new driver for the touchpad.
    My daughter , who is the owner of this laptop seems to have updated the touchpad driver because it fails sometimes to scroll.
    Asus N751J model.
    I hope someone can help us.

    Peter
    Opening picture in Photoshop gives BSOD "DRIVER POWER STATE FAILURE" Attached Files
      My ComputerSystem Spec

  2.    22 Nov 2017 #2

    This looks to be an issue with nvlddmkm.sys, your Nvidia graphics driver. The crash dumps included in the log bundle indicate that a device has not responded to a power transition request for several minutes. From the below information it is likely your GTX 950M that is the culprit.

    Code:
    !irp ffffbb07f6934b80
    Irp is active with 6 stacks 4 is current (= 0xffffbb07f6934d28)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
                0 e1 ffffbb07f11ea620 00000000 fffff8023188f780-ffff930094bad8e0 Success Error Cancel pending
    	       \Driver\pci	dxgkrnl!DpiFdoPowerCompletionRoutine
    			Args: 00000000 00000001 00000001 00000000
     [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
                0 e1 ffffbb07f538d030 00000000 fffff803419cedb0-ffffbb07f7d40d50 Success Error Cancel pending
    	       \Driver\nvlddmkm	nt!PopRequestCompletion
    			Args: 00000000 00000001 00000001 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-ffffbb07f7d40d50    
    
    			Args: 00000000 00000000 00000000 00000000
    I also noticed that you last updated the graphics driver in late 2016, while the latest release is from the 15th of November. I'd strongly suggest updating the driver. Here is a link to Nvidia's driver download page for your GTX 950M.
      My ComputerSystem Spec


  3. Posts : 20,908
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Nov 2017 #3

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    One of the main reasons for this is that the act of pirating the software will inevitably change the working of the software and make investigation and repair impossible. Please install a legitimate copy of the software and if you are still experiencing the issue we will be pleased to assist - No further assistance will be provided until we are satisfied that the software is genuine.
      My ComputerSystem Spec


 

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