Opening picture in Photoshop gives BSOD "DRIVER POWER STATE FAILURE"

PeterBoomhut · 22 Nov 2017

Hello, it happens every time we open some pictures in photoshop.
We suspect the new driver for the touchpad.
My daughter , who is the owner of this laptop seems to have updated the touchpad driver because it fails sometimes to scroll.
Asus N751J model.
I hope someone can help us.

Peter

Spectrum · 22 Nov 2017

This looks to be an issue with nvlddmkm.sys, your Nvidia graphics driver. The crash dumps included in the log bundle indicate that a device has not responded to a power transition request for several minutes. From the below information it is likely your GTX 950M that is the culprit.

Code:

!irp ffffbb07f6934b80
Irp is active with 6 stacks 4 is current (= 0xffffbb07f6934d28)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffbb07f11ea620 00000000 fffff8023188f780-ffff930094bad8e0 Success Error Cancel pending
	       \Driver\pci	dxgkrnl!DpiFdoPowerCompletionRoutine
			Args: 00000000 00000001 00000001 00000000
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffbb07f538d030 00000000 fffff803419cedb0-ffffbb07f7d40d50 Success Error Cancel pending
	       \Driver\nvlddmkm	nt!PopRequestCompletion
			Args: 00000000 00000001 00000001 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-ffffbb07f7d40d50    

			Args: 00000000 00000000 00000000 00000000

I also noticed that you last updated the graphics driver in late 2016, while the latest release is from the 15th of November. I'd strongly suggest updating the driver. Here is a link to Nvidia's driver download page for your GTX 950M.

zbook · 22 Nov 2017

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