Windows 10: Unable to Boot Windows Stuck on Troubleshooting Options

  1. Posts : 2
    Windows 10 Home
       22 Nov 2017 #1

    Unable to Boot Windows Stuck on Troubleshooting Options

    Recently updated Windows 10, now starting up I get this screen:

    No option to continue to desktop, clicking on 'Troubleshoot' I get this:

    'System Restore' gives me "To use System Restore, you must specify which Windows installation to restore. Restart this computer, select an operating system, and then select System Restore". Restarting gives me no option to select an operating system, just returns me to this screen.
    'Start-up Repair' says that it can't repair my computer.
    'Go back to the previous version' says it can't take me back to a previous version of Windows. Suggests selecting 'Reset this PC' from the troubleshooting options, but it's not there.
    I tried getting some help from the official support forum, but didn't get very far. I tried using a USB drive prepped by the Windows Media Creation Tool, this didn't change the outcome of any of the options and trying to do a clean install of Windows, I got this:

    Been wrestling with this issue for a few days now, any help would be greatly appreciated!

      My ComputerSystem Spec

  2. Posts : 20,984
    windows 10 professional version 1607 build 14393.969 64 bit
       23 Nov 2017 #2

    See this video for various methods to fix the missing media driver.
    It has Windows 7 information to apply to Windows 10.
    Fix A required cd-dvd drive device driver is missing - YouTube
      My ComputerSystem Spec

  3. axe0's Avatar
    Posts : 13,725
    Windows 10 Pro
       23 Nov 2017 #3

    Hi JPol,

    What pc are you using?
    Do you see the hard drive(s) in your BIOS?
      My ComputersSystem Spec

  4. Posts : 2
    Windows 10 Home
    Thread Starter
       25 Nov 2017 #4

    Thanks for your advice, I followed the video through and added the USB drivers for my motherboard to a USB drive set up to install Windows, booting from that drive I get this screen:
    Click image for larger version. 

Name:	IMG_20171125_124103.jpg 
Views:	2 
Size:	892.7 KB 
ID:	165469Pressing F8 just causes the screen to go flicker black then back to that screen.
      My ComputerSystem Spec

  5.    28 Nov 2017 #5

    I have the exact same problem and its annoying Cause Nothing work, have you solved it yet?
      My ComputerSystem Spec


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