Windows 10: Win 10/ Updates/ BSOD's

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  1. Posts : 20
    Microsoft Windows 10 Pro 64-bit 16299 Multiprocessor Free
       19 Nov 2017 #1

    Win 10/ Updates/ BSOD's


    Hi all.

    I've had the Win 10 OS since it came out a couple of years ago. Now, I've had more than one desktop system since Win 10's release, but, I think I've noticed some kind of pattern.

    At home, no matter which desktop system I've had Windows 10 on (and it's been three different desktop systems), after a Windows Update, restart, login, sometimes I'll get a BSOD.

    I don't mean for this to sound like I receive blue screens ALL the time after every Windows Update, but, that does seem to be when it happens.

    And it doesn't have to be a "major" Update. For instance, about a month ago or so, I updated to the Fall Creators Update; no problems. But then the other night, this happened:

    Before I go to bed, I usually shut down my computer completely. Well, you know how Windows 10 has that feature where if you don't manually do a restart yourself after an Update, it will wait for your "Inactive Hours" and do an auto reboot. Well, I go to shut down my computer, and I see that it's at the splash screen (the screen where you tap any key, the screen slides up, revealing your Username and the blank field to enter your password). So, it must have done an auto reboot after some updates.

    I tap my spacebar, enter my password, it goes to my desktop, and, (I'm a little bleary-eyed, late at night, ready for bed) I see a little tiny template in the middle of my screen and I can see the word "driver" in there, and an "OK" button to click. I click the "OK" button, and, *poof*, BSOD.

    My machine rebooted, and everything's fine now.

    But anybody else notice this with Win 10? This pattern? That after some kind of Windows Update, you get a BSOD?

    And remember: I've had three different desktop systems with Windows 10, and I seem to notice these BSOD's after a Windows Update; not while gaming, or, doing something that demands a lot of system resources, graphically-intense, etc. Just after a Windows Update and logging into the desktop.

    Thanks for any help or insight,
    Pez
      My ComputerSystem Spec

  2. EyeInTheSky's Avatar
    Posts : 231
    Windows 10 Home x64 - Version 1809 (OS Build 17763.55)
       19 Nov 2017 #2

    I never experienced the "driver" template that you are encountering; however, after major Cumulative updates, I get the "Oops, your PC ran into a problem and we are collecting diagnostic data and will reboot." It happens ever single time that Windows Update requires a restart. If the updates do not require a restart, the system performs normally.

    I honestly believe the "Oops, your PC ran into a problem" is mislabeled and should read "Oops, our OS ran into a problem and your PC is fine."

    I have ran diagnostics (built-in PC Doctor/F9 key on boot with my system) after receiving messages like that from Windows that state my PC has ran into a problem only to find that my hunch was correct in assuming that it is more likely an OS problem or glitch.

    In all honesty, I believe the super-user administrator account that is automatically generated during a clean install of any build number of a Windows 10 OS, is one of the possible causes of some of these off the wall behavioral patterns of the OS in general.
      My ComputerSystem Spec

  3. EyeInTheSky's Avatar
    Posts : 231
    Windows 10 Home x64 - Version 1809 (OS Build 17763.55)
       20 Nov 2017 #3

    I didn't start the thread.


    I just replied to the thread, I didn't start one about BSOD.
    Attached Thumbnails Attached Thumbnails what.JPG  
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       20 Nov 2017 #4
      My ComputersSystem Spec


  5. Posts : 20
    Microsoft Windows 10 Pro 64-bit 16299 Multiprocessor Free
    Thread Starter
       20 Nov 2017 #5

    OK, I followed the BSOD Posting Instructions; included with my post is the Zip file.
    Pez
    Win 10/ Updates/ BSOD's Attached Files
      My ComputerSystem Spec

  6.    21 Nov 2017 #6

    Can you provide us with the kernel memory dump please? Its located in C:\Windows\MEMORY.DMP.
    You can upload it to an cloud service like dropbox or onedrive.
      My ComputerSystem Spec


  7. Posts : 20
    Microsoft Windows 10 Pro 64-bit 16299 Multiprocessor Free
    Thread Starter
       22 Nov 2017 #7

    BSODHunter: I navigated to the location you stated: C:\Windows\, and looked for "MEMORY.DMP"; there is neither a file nor a folder by this name.

    And just in case you were going to ask, yes, I have Show Hidden Files, Folders, & Drives turned on.

    While I was in C:\Windows, I noticed a folder there called "Minidump", but when I opened it, it was empty.

    However, were you able to do anything with the info from the program that I ran, the "dm_log_collector"; I posted the Zip file as requested from the article here of "BSOD - Posting Instructions".
    Pez
      My ComputerSystem Spec

  8. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       23 Nov 2017 #8

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.

    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

      My ComputersSystem Spec


  9. Posts : 20
    Microsoft Windows 10 Pro 64-bit 16299 Multiprocessor Free
    Thread Starter
       23 Nov 2017 #9

    Thanks for the info, axe0; I did as you instructed and ran the SystemInfo tool. I then filled in the info that was not automatically uploaded like you mentioned.

    I hope I did all this correct so you can access it, check it out, and then maybe move forward on why I get these occasional BSOD's, especially after some Win 10 Updates.
    Pez
      My ComputerSystem Spec

  10. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       23 Nov 2017 #10

    Either I have cache issues with my browser, or the system specs aren't yet filled in.
      My ComputersSystem Spec


 
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