Windows 10: BSOD and CTD when playing Dying Light, had no problem with other games


  1. Posts : 12
    Windows 10 Pro x64
       18 Nov 2017 #1

    BSOD and CTD when playing Dying Light, had no problem with other games


    Hi guys, this is my second BSOD post, this time it's for my own desktop. I've been playing Dying Light recently, and have been experiencing CTDs and BSODs during playing, had been playing for around 20 hours in total and had 2 BSODs and about 4-5 CTDs. I never had any problem with other games.

    After the 1st BSOD, I looked at the event log and did some research and thought it's probably a faulty display driver, so I rebooted into safe mode and did a DDU, and installed the latest WHQL driver. But just now I was playing with a friend, had 2 more CTDs and another BSOD, so I've no idea how to fix this now. Please help...
    BSOD and CTD when playing Dying Light, had no problem with other games Attached Files
      My ComputerSystem Spec


  2. Posts : 20,990
    windows 10 professional version 1607 build 14393.969 64 bit
       18 Nov 2017 #2

    The event log cannot be scanned properly as there are many words in a foreign language.

    Some terms were searchable and other not preventing a comprehensive analysis.

    This is an example of an entry that needs further workup: WHEA
    Code:
    Event[7011]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2017-11-15T00:41:06.600
      Event ID: 17
      Task: N/A
      Level: 警告
      Opcode: 信息
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: RedEpic
      Description: 
    出现已更正的硬件错误。
    
    组件: PCI Express 根端口
    错误源: 高级错误报告(PCI Express)
    
    总线:设备:功能: 0x0:0x1C:0x0
    供应商 ID:设备 ID: 0x8086:0xA110
    类代码: 0x30400
    
    该项的详细信息视图包含进一步的信息。
    1) Please use the information in this link to go back and forth several times to see if it is possible to get a better event log for troubleshooting:
    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials

    2) Update the system specs in the "My Computer" section:
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)


    For all tests and results please post images into the thread.
    If there is any difficulty posting images please use one drive or drop box share links.


    3) Open administrative command prompt and type or copy and paste:
    4) sfc /scannow
    5) dism /online /cleanup-image /restorehealth
    6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    7) chkdsk /x /f /r
    This may take many hours so plan to run overnight.
    Run it on all partitions/drives using the syntax: chkdsk /x /f /r D: and change the letter to the applicable drive

    C:\Windows\system32>chkdsk /x /f /r
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot

    8) Run HDTune: (on all drives)
    http://www.hdtune.com/
    to check the health,
    scan for errors, no quick scan but full scan
    run a benchmark.
    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
    Take Screenshot in Windows 10 General Tips Tutorials

    9) Make sure that there is no over clocking while troubleshooting.

    10) Sometimes there are problems in the bios that produce bsod.
    The BIOS: Version/Date American Megatrends Inc. F3, 9/1/2015
    11) Please check to see if this is the most up to date version.
    12) For the website to check the bios please post the URL or hyperlink into the thread.

    13) To ensure that there are no improper bios settings please reset the bios.
    14) Sometimes there can be failure to boot after resetting the bios.
    15) So please make sure your files are backed up.
    16) Please make a backup image with Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Macrium Reflect Free
    17) And please create a brand new restore point.
    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    18) Run memtest86+ version 5.01 for at least 8 passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 16 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM BSOD Tutorials

    19) Uninstall Avira
    How do I uninstall my Avira Antivirus product?
    20) Turn on Windows defender

    21) Open device manager > click view > click show hidden devices > expand all rows > look for any row that displays a yellow triangle with a black exclamation mark > post images into the thread




    Code:
    11/2/2017 6:59 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 3b
    P2: c0000005
    P3: fffff803364923e4
    P4: ffff848099f57b80
    P5: 0
    P6: 10_0_15063
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\110217-9296-01.dmp
    \\?\C:\Windows\Temp\WER-14500-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4F2A.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4F2B.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4F3C.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_3b_b67838aac25262b0a097a31768d339f2b35818d2_00000000_cab_09887280
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: f3f95a12-8dd1-482c-aef6-574bf32eb8b5
    Report Status: 2049
    Hashed bucket:11/2/2017 6:58 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 3b
    P2: c0000005
    P3: fffff803364923e4
    P4: ffff848099f57b80
    P5: 0
    P6: 10_0_15063
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\110217-9296-01.dmp
    \\?\C:\Windows\Temp\WER-14500-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4F2A.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4F2B.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4F3C.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_3b_b67838aac25262b0a097a31768d339f2b35818d2_00000000_03044f39
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: f3f95a12-8dd1-482c-aef6-574bf32eb8b5
    Report Status: 4
    Hashed bucket:
    11/18/2017 7:22 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 9c
    P2: 0
    P3: fffff803fcdc8ba0
    P4: 0
    P5: 0
    P6: 10_0_15063
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\111817-7640-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-8812-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER38B3.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER38C3.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER38D3.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9c_93567f792a31a30dccefe9ed24a4b1d1dcd0e7_00000000_cab_19743940
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: f476f7e8-3e30-42bd-bc4f-ee23aede79f8
    Report Status: 2049
    Hashed bucket:
    11/18/2017 7:22 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 9c
    P2: 0
    P3: fffff803fcdc8ba0
    P4: 0
    P5: 0
    P6: 10_0_15063
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\111817-7640-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-8812-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER38B3.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER38C3.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER38D3.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_9c_93567f792a31a30dccefe9ed24a4b1d1dcd0e7_00000000_02fc38d2
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: f476f7e8-3e30-42bd-bc4f-ee23aede79f8
    Report Status: 4
    Hashed bucket:
    Last edited by zbook; 18 Nov 2017 at 05:29.
      My ComputerSystem Spec


  3. Posts : 12
    Windows 10 Pro x64
    Thread Starter
       18 Nov 2017 #3

    I just updated my system spec, here it is:

    Computer type: PC/Desktop
    System Manufacturer/Model Number: Custom
    OS: Windows 10 Pro x64
    CPU: Intel Core i5-6600K
    Motherboard: Gigabyte Z170X-Gaming 5
    Memory: Corsair Vengeance LPX 16GB DDR4
    Graphics Card(s): EVGA GeForce GTX 980 Ti SC
    PSU: EVGA SuperNOVA 850 G2

    For the event log, I really have no idea why it is in Chinese, my PC is pretty new, and was using Windows 10 x64 English since day 1, as you can see in the screenshot I attached, when I go view the event log, it's all in English, I don't know why when collecting using the dm_log_collector.exe it's all in Chinese, none of the system accounts are in Chinese either, so this completely baffles me... do you guys know why it would be like this? And is there some way I can export the events in the Event Logs manually for you guys to view? I'm thinking if I can see it in English, when I manually export it, it should be in English as well...
    Attached Thumbnails Attached Thumbnails scn01.jpg   scn02.jpg  
    Last edited by terrancez; 18 Nov 2017 at 13:36. Reason: Formatting
      My ComputerSystem Spec


  4. Posts : 12
    Windows 10 Pro x64
    Thread Starter
       18 Nov 2017 #4

    Nevermind, just figured it out, it's the system locale for non-Unicode application setting... So here's the logs again, should be all in English now, sorry about this.
    BSOD and CTD when playing Dying Light, had no problem with other games Attached Files
      My ComputerSystem Spec


  5. Posts : 20,990
    windows 10 professional version 1607 build 14393.969 64 bit
       18 Nov 2017 #5

    On the left column in the bottom corner is "My Computer".
    Please update this section with the computer specs.
    This will allow viewers to find the information at any time in the thread by clicking on My Computer.
    Otherwise viewers have to waste a lot of time reading every post in the thread to find the computer information.

    Please post images of the system locale for non-Unicode application settings into the thread.

    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)


    The logs indicate serious problems with the drives: PENDING DRIVE FAILURE
    Please immediately back up the data in the drives.
    Run the HD Tune tests on each drive and post the image results into the thread.
    Open administrative command prompt and run chkdsk /x /f /r on each partition/drive.


    Code:
    Event[440]:  Log Name: System
      Source: Disk
      Date: 2017-07-17T09:13:13.500
      Event ID: 52
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: RedEpic
      Description: 
    The driver has detected that device \Device\Harddisk2\DR2 has predicted that it will fail. Immediately back up your data and replace your hard disk drive. A failure may be imminent.
    Code:
    Event[441]:  Log Name: System
      Source: Microsoft-Windows-DiskDiagnostic
      Date: 2017-07-17T09:13:14.846
      Event ID: 1
      Task: N/A
      Level: Critical
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: RedEpic
      Description: 
    Windows Disk Diagnostic detected a S.M.A.R.T. fault on disk ST3500320NS (volumes F:\).  This disk might fail; back up your computer now. All data on the hard disk, including files, documents, pictures, programs, and settings might be lost if your hard disk fails.  To determine if the hard disk needs to be repaired or replaced, contact the manufacturer of your computer.  If you can't back up (for example, you have no CDs or other backup media), you should shut down your computer and restart when you have backup media available.  In the meantime, do not save any critical files to this disk.
    Event[7909]:
    Log Name: System
    Source: Disk
    Date: 2017-11-15T22:33:56.186
    Event ID: 52
    Task: N/A
    Level: Warning
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: RedEpic
    Description:
    The driver has detected that device \Device\Harddisk2\DR2 has predicted that it will fail. Immediately back up your data and replace your hard disk drive. A failure may be imminent.

    Code:
    
    Event[7984]:
      Log Name: System
      Source: volmgr
      Date: 2017-11-18T00:22:12.352
      Event ID: 161
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: RedEpic
      Description: 
    Dump file creation failed due to error during dump creation.
    Code:
    Event[23]:
      Log Name: System
      Source: Disk
      Date: 2017-07-17T01:16:57.576
      Event ID: 7
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: RedEpic
      Description: 
    The device, \Device\Harddisk1\DR1, has a bad block.
    Code:
    Event[6220]:
      Log Name: System
      Source: Disk
      Date: 2017-10-29T21:47:53.215
      Event ID: 11
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: RedEpic
      Description: 
    The driver detected a controller error on \Device\Harddisk4\DR5.
    Code:
    Event[1315]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2017-07-27T21:37:50.890
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: RedEpic
      Description: 
    A corrected hardware error has occurred.
    
    
    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)
    
    
    Bus:Device:Function: 0x0:0x1C:0x0
    Vendor ID:Device ID: 0x8086:0xA110
    Class Code: 0x30400
    
    
    The details view of this entry contains further information.
    Code:
    Event[7011]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2017-11-15T00:41:06.600
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: RedEpic
      Description: 
    A corrected hardware error has occurred.
    
    
    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)
    
    
    Bus:Device:Function: 0x0:0x1C:0x0
    Vendor ID:Device ID: 0x8086:0xA110
    Class Code: 0x30400
    
    
    The details view of this entry contains further information.

    These are boot-start drivers that have failed to load. If the drivers were not causes of BSOD please update each driver. If they were identified as causes of BSOD they should have already been uninstalled or updated.




    bflwfx64.sys Bigfoot Networks Bandwidth Control Wireless NDIS Light Weight Filter driver http://www.bigfootnetworks.com/suppo...nloads&_a=view





    VBoxNetLwf.sys Oracle VirtualBox NDIS 6.0 Lightweight Filter Driver http://www.virtualbox.org/wiki/Downloads


    Xunlei Guard XLGuard.sys
    Last edited by zbook; 18 Nov 2017 at 16:59.
      My ComputerSystem Spec


  6. Posts : 12
    Windows 10 Pro x64
    Thread Starter
       19 Nov 2017 #6

    A couple of questions:

    1. I have removed the hard drive that is reported in the log from my computer, just want to double check, that is the only hard drive having problem right?

    2. I downloaded and ran the test in HD Tune, but the free version doesn't even recognize my main hard drive, it was reporting a wrong size, so I don't know how much of it can be trusted, do I need to buy the full version?

    3. For the boot load drivers, I've uninstalled VBOX, but for the other fail to load ones, I've no idea how to update them, for example the Avira ones, they comes with the free version of Avira, and my Avira is up to date, so can I just stop them from starting? And how do I do that?

    I also notice my video card is sitting at ~80C when playing Dying Light, so I installed EVGA Precision XOC and applied the aggressive fan curve, played for 2 extra hours yesterday, didn't run into any problem, so maybe the CTDs and BSODs had something to do with video card overheating. I'll keep monitoring.
      My ComputerSystem Spec


  7. Posts : 20,990
    windows 10 professional version 1607 build 14393.969 64 bit
       19 Nov 2017 #7

    All drives should be checked for:
    Health (SMART tests)
    Benchmark
    Error (surface) scans
    chkdsk /x /f /r

    Make sure that you backup all files to another drive or to the cloud.

    And all HD should also be tested using long generic.

    All of the tests that are ordered should be free or 30 day trial versions. There should be no cost.

    HD Tune should be able to perform the error scan.
    Some Samsung drives need Samsung drive tests such as magician.
    Run the tests as best you can with HD tune.

    If you are unable to test with HD Tune then use HD Sentinel for health and surface scan:

    Run HD Sentinel:Hard Disk Sentinel - HDD health and temperature monitoring
    Hard Disk Sentinel - HDD health and temperature monitoring
    When it has completed please use the Microsoft snipping to make images and post them into the thread.Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10 General Tips Tutorials
    Overview, SMART, disk performance,

    Run Sea tools for windows on your drive using SMART and long generic tests:


    How to use SeaTools for Windows
    http://www.seagate.com/support/downl...ls-win-master/
    How to use SeaTools for Windows
    http://www.seagate.com/support/downloads/seatools/

    The Avira AV was the cause of BSOD.
    It should be completely uninstalled with the Avira uninstall tool (see earlier post).
    How do I uninstall my Avira Antivirus product?

    The best way to update a driver is to download it from the computer manufacturer's web site. The next best way is to download it from the component manufacturer's website. And some drivers can be updated from device manager by clicking update.
    Updating a driver: Updating a driver. - Microsoft Community

    Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:


    Speccy - Free Download - Piriform: Speccy - System Information - Free Download


    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID


    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer

    Measure the GPU's temperatures at idle and under load.

    Ensure the GPU is free from dust build up and that the fan is working correctly.

    Reseat the GPU and check all connections are securely made

    Check PSU voltages in BIOS
    What are the BIOS 3.3, 5 and 12 voltage values?
    What are the CPU voltage and frequency?
    Use a smart phone camera as needed in the bios.

    Please comment on how you fixed the language problem as this will be useful for viewers.
    Please post images of the system locale for non-Unicode application settings into the thread.
    Last edited by zbook; 19 Nov 2017 at 14:25.
      My ComputerSystem Spec


 

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