Windows 10: Random freezes and total crashes while gaming/loading games

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  1.    16 Nov 2017 #1

    Random freezes and total crashes while gaming/loading games


    Dear people. My PC freeze randomly while gaming. (Cities Skylines, 7Days to Die, Minecraft) Me and my son check everything: RAM, Mainboard, CPU, GPU, SSD, HDD, even the SATA cable. I've got a new power adapter too. (450W)
    Yesterday I use the troubleshooting in Win10 for my WiFi card and it found an problem and fixed it.
    More information is in the Zip file.
    Thanks for your help. :)
    Random freezes and total crashes while gaming/loading games Attached Files
      My ComputerSystem Spec


  2. Posts : 17,808
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Nov 2017 #2

    The logs are in a foreign language and cannot be scanned or read.
    Please change the default language to English and re-post the zip so that the logs can be troubleshooted.
    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
    BSOD - Posting Instructions - Windows 10 Forums


    Please update the system specs in the "My Computer" section:

    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)
      My ComputerSystem Spec

  3.    16 Nov 2017 #3

    Thank you for your help. I changed the language, so I can send a new Zip file. Also I updated my system specs.
    Random freezes and total crashes while gaming/loading games Attached Files
      My ComputerSystem Spec


  4. Posts : 17,808
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Nov 2017 #4

    The logs are still in a foreign language. When the DM log collector appears on the desktop please view the event txt or msinfo32 and make sure that they are in English so that the logs can be scanned and read.
    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
    BSOD - Posting Instructions - Windows 10 Forums

    In the left lower corner search type winver
    Post an image of the pop up into the thread.
    Take Screenshot in Windows 10 General Tips Tutorials
      My ComputerSystem Spec

  5.    16 Nov 2017 #5

    Hello


    Thanks again for your help. Appreciate it.
    I change the language again, run the dm_log_collector and view a couple of logs to see what language it is. It seems to be english, mixed with ger too. Sorry.
    The new Zip File and a screenshot of my Win10 Version is attached.
    I hope, that is now readable for you. And sorry for the inconveniences. :I
    Attached Thumbnails Attached Thumbnails Capture.PNG  
    Random freezes and total crashes while gaming/loading games Attached Files
      My ComputerSystem Spec


  6. Posts : 17,808
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Nov 2017 #6

    Hi pnumenwiese ,

    Welcome to Ten forums BSOD forum.

    1) In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings > on the advanced tab in startup and recovery click on settings > post an image into the thread
    2) In the left lower corner search type clean > open disk clean up > use the scroll bar to post images of the rows into the thread
    3) If you use Ccleaner > click on windows tab > scroll down to system and advanced > post an image into the thread
    4) If you use any other cleaning program please post the information into the thread
    5) Please make sure that there is no overclocking during the troubleshooting process
    6) Sometimes there are problems in the bios that produce bsod.
    The BIOS: Version/Date American Megatrends Inc. P1.60, 17/06/2016
    7) Please check to see if this is the most up to date version.
    8) Open the website for the computer's drivers and post a URL into the thread.
    9) To ensure that there are no improper bios settings please reset the bios.
    10) Sometimes there can be failure to boot after resetting the bios.
    11) So please make sure your files are backed up.
    12) Please make a backup image with Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Macrium Reflect Free
    13) And please create a brand new restore point.
    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow
    14) Open administrative command prompt and type or copy and paste:
    15) sfc /scannow
    16) dism /online /cleanup-image /restorehealth
    17) chkdsk /scan
    18) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    19) Download and install Whocrashed
    http://www.resplendence.com/whocrashed
    20) above analyze click on tools > crash dump test > type: ACCEPT
    21) analyze > post results into the thread
    22) run the DM log collector after the test dump and post a zip into the thread
    BSOD - Posting Instructions - Windows 10 Forums
    23) anytime there is a new dump please post a new zip into the thread




    Code:
    Event[675]:  Log Name: System  Source: volmgr  Date: 2017-11-14T14:29:11.681  Event ID: 46  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-HBIC08O  Description: Crash dump initialization failed!
    Code:
    12/11/2017 20:41    Windows Error Reporting    Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Maxwell_3D, type 0
    Event Name: LiveKernelEvent
    Response: Nicht verfügbar
    Cab Id: 8c77c440-7f03-4d63-a5e1-5c6c343d7718
    
    Problem signature:
    P1: 141
    P2: ffffbf09cb8af010
    P3: fffff80698be6b2c
    P4: 0
    P5: 20
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20171112-2141.dmp
    \\?\C:\WINDOWS\TEMP\WER-22006515-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDE3D.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDE4C.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDE6D.tmp.txt
    \\?\C:\Windows\Temp\WER3B90.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_1c90a59e98c309ee33a55e23d6b708e27f8d6b6_00000000_cab_07a04582
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 3a928c9c-79e9-4791-8ae0-1cc6bd175894
    Report Status: 268435456
    Hashed bucket:
    Code:
    Event[517]:  Log Name: System  Source: Microsoft-Windows-Kernel-Boot  Date: 2017-11-14T13:00:37.737  Event ID: 29  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT-AUTORITÄT\SYSTEM  Computer: DESKTOP-HBIC08O  Description: Windows failed fast startup with error status 0xC0000411.
    Code:
    Event[464]:  Log Name: System  Source: Display  Date: 2017-11-12T21:41:14.862  Event ID: 4101  Task: N/A  Level: Warning  Opcode: Info  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-HBIC08O  Description: Display driver nvlddmkm stopped responding and has successfully recovered.
    Code:
    Name    NVIDIA GeForce GTX 960PNP Device ID    PCI\VEN_10DE&DEV_1401&SUBSYS_32011462&REV_A1\4&393F474&0&0020
    Adapter Type    GeForce GTX 960, NVIDIA compatible
    Adapter Description    NVIDIA GeForce GTX 960
    Adapter RAM    (1,048,576) bytes
    Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll
    Driver Version    23.21.13.8831
    INF File    oem1.inf (Section110 section)
    Colour Planes    Not Available
    Colour Table Entries    4294967296
    Resolution    1280 x 768 x 59 hertz
    Bits/Pixel    32
    Memory Address    0xFD000000-0xFE0FFFFF
    Memory Address    0xC0000000-0xD1FFFFFF
    Memory Address    0xD0000000-0xD1FFFFFF
    I/O Port    0x0000E000-0x0000EFFF
    IRQ Channel    IRQ 44
    I/O Port    0x000003B0-0x000003BB
    I/O Port    0x000003C0-0x000003DF
    Memory Address    0xA0000-0xBFFFF
    Driver    c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_c791f781cd94491f\nvlddmkm.sys (23.21.13.8831, 16.20 MB (16,989,296 bytes), 15/11/2017 18:21)
      My ComputerSystem Spec

  7.    16 Nov 2017 #7

    Here are the screenshots you've asked for.
    Attached Thumbnails Attached Thumbnails 1.PNG   2.PNG   Capture.PNG  
      My ComputerSystem Spec

  •    16 Nov 2017 #8

    Hi zbook,


    the link to download the latest version for my AS ROCK with BIOS: ASRock > 970M Pro3
      My ComputerSystem Spec


  • Posts : 17,808
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Nov 2017 #9

    Please change system failure from a check box to an un-check box for automatic restart.
    This will allow you to view the bsod window for the bugcheck.
    Sometimes the misbehaving driver may displayed in the form *.sys.
    If you see a driver listed please record it and post it into the thread.

    Were you able to view the bios versions on the As Rock website?
      My ComputerSystem Spec

  •    16 Nov 2017 #10

    Well, zbook. I think, I can't do this by myself. My English isn't well and I need help to translate all those.
    No, I didn'd found the version of the BIOS. But it should be ok. I bought the Mainboard one year ago, so the drivers may be the newest, I think.
    My son has to help me install and update things. He will take a look at our thread tomorrow when he's at home.
    Thank you for your help and for your time, zbook!
      My ComputerSystem Spec


  •  
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