Random BSOD and Freezes


  1. karljchan
    Posts : 12
    Microsoft Windows 10 Home Single Language 64-bit 10586 Multiprocessor Free
       New #1

    Random BSOD and Freezes


    Hi all,

    I've been periodically getting BSODS (recent ones such as (1) kmode exception not handled fltmgr.sys and (2) Page fault in nonpahed area) and random freeze (especially when i tilt my laptop or am carrying it).

    Attached is the zip file.

    The current laptop i am using is a Lenovo ideapad Y700. I suspect that my ram might be loose from its slot but i am entirely unsure. I try to keep my drivers up-to-date every two weeks, but I may have missed a driver update, but again I am not too sure.

    I appreciate any help that you can provide me.

    Cheers,
    Karl
      My Computer
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  3. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #2

    There was 1 BSOD mini dump file debugged which did not display a definitive misbehaving driver.

    Perform the following steps:
    1) open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    6) turn off windows fast startup
    Turn On or Off Fast Startup in Windows 10 Performance Maintenance Tutorials
    7) update driver vboxnetadp.sys
    Downloads – Oracle VM VirtualBox
    Updating a driver. - Microsoft Community
    8) update driver jnprns.sys
    Download Software - Support - Juniper Networks
    Updating a driver. - Microsoft Community
    9) update the BIOS: Version/Date LENOVO CDCN25WW, 4/9/2015
    Error
    Error
    10) update all drivers on the Lenovo website with a release in 2017
    11) Remove files from drive C: so that there is > 25 GB of free space
    12) create a brand new restore point
    13) backup all files to another drive
    14) create a backup image using Macrium
    Macrium Software | Your Image is Everything
    15) save the backup image to another drive
    16) read these links on windows driver verifier and wait for comments in the thread before using the tool.
    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
    Enable and Disable Driver Verifier in Windows 10 Performance Maintenance Tutorials


    Code:
    Event[3408]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2017-11-14T15:00:24.427
  Event ID: 1018
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: LAPTOP-9CM317M9
  Description: 
The dump file at location: C:\WINDOWS\MEMORY.DMP was deleted because the disk volume had less than 25 GB free space.
    Code:
         Drive: C:
 Free Space: 12.1 GB
Total Space: 98.2 GB
File System: NTFS
      Model: LITEON CV1-8B128
    Code:
    The following boot-start or system-start driver(s) did not load: 
jnprns
VBoxNetAdp
    Code:
    13/11/2017 9:12 AM	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 3b
P2: c0000005
P3: fffff8003fed2f09
P4: ffffb88161541c20
P5: 0
P6: 10_0_16299
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\111317-6562-01.dmp
\\?\C:\WINDOWS\TEMP\WER-19625-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BCC.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BDB.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BEC.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_3b_4167ef39657c21e4717cae9129fcb38adc50b5_00000000_cab_047b3446

Analysis symbol: 
Rechecking for solution: 0
Report Id: ca783fb3-8ac2-4fd1-b280-47001a4e3afb
Report Status: 2049
Hashed bucket:
13/11/2017 5:35 AM	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 3b
P2: c0000005
P3: fffff8003fed2f09
P4: ffffb88161541c20
P5: 0
P6: 10_0_16299
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\111317-6562-01.dmp
\\?\C:\WINDOWS\TEMP\WER-19625-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BCC.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BDB.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BEC.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_3b_4167ef39657c21e4717cae9129fcb38adc50b5_00000000_03345bfa

Analysis symbol: 
Rechecking for solution: 0
Report Id: ca783fb3-8ac2-4fd1-b280-47001a4e3afb
Report Status: 4
Hashed bucket:
14/11/2017 7:03 AM	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 3b
P2: c0000005
P3: fffff80a7edf95e3
P4: ffffbd8314d6e6e0
P5: 0
P6: 10_0_16299
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\111417-5812-01.dmp
\\?\C:\WINDOWS\TEMP\WER-14468-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER46BD.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER46CD.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER46DD.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_3b_1350e2f1312a67d4861698d375abe5ab7d2133e4_00000000_cab_22a2ab69

Analysis symbol: 
Rechecking for solution: 0
Report Id: 656def31-9a73-4fd7-835f-940f0a5606b2
Report Status: 2049
Hashed bucket:
14/11/2017 7:00 AM	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 3b
P2: c0000005
P3: fffff80a7edf95e3
P4: ffffbd8314d6e6e0
P5: 0
P6: 10_0_16299
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\111417-5812-01.dmp
\\?\C:\WINDOWS\TEMP\WER-14468-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER46BD.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER46CD.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER46DD.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_3b_1350e2f1312a67d4861698d375abe5ab7d2133e4_00000000_033846ec

Analysis symbol: 
Rechecking for solution: 0
Report Id: 656def31-9a73-4fd7-835f-940f0a5606b2
Report Status: 4
Hashed bucket:
    Last edited by zbook; 14 Nov 2017 at 05:01.
      My Computer
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  4. karljchan
    Posts : 12
    Microsoft Windows 10 Home Single Language 64-bit 10586 Multiprocessor Free
    Thread Starter
       New #3

    Microsoft Windows [Version 10.0.16299.19](c) 2017 Microsoft Corporation. All rights reserved.


    C:\WINDOWS\system32>sfc /scannow


    Beginning system scan. This process will take some time.


    Beginning verification phase of system scan.
    Verification 100% complete.


    Windows Resource Protection did not find any integrity violations.


    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth


    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15


    Image Version: 10.0.16299.19


    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.


    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.
    Volume label is Windows.


    Stage 1: Examining basic file system structure ...
    641536 file records processed.
    File verification completed.
    7007 large file records processed.
    0 bad file records processed.


    Stage 2: Examining file name linkage ...
    16264 reparse records processed.
    748110 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    16264 reparse records processed.


    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    53288 data files processed.
    CHKDSK is verifying Usn Journal...
    41856120 USN bytes processed.
    Usn Journal verification completed.


    Windows has scanned the file system and found no problems.
    No further action is required.


    100525055 KB total disk space.
    87967900 KB in 304006 files.
    162868 KB in 53289 indexes.
    0 KB in bad sectors.
    755039 KB in use by the system.
    65536 KB occupied by the log file.
    11639248 KB available on disk.


    4096 bytes in each allocation unit.
    25131263 total allocation units on disk.
    2909812 allocation units available on disk.


    C:\WINDOWS\system32>
    Here is as requested.

    I do not have the Oracle VM Virtual Box on my computer now (i think i did months back and uninstalled it back then) but am unsure why it is giving me BSOD error.
      My Computer
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  6. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #4

    There was only 1 mini dump file and when it was debugged it did not display a definitive driver.
    Vboxnetadp.sys was not a misbehaving driver. The event viewer displayed this driver as a fail to load.
    So there is a residual and it was not completely uninstalled.

    Code:
    vboxnetadp	VirtualBox NDIS 6.0 Miniport Service	c:\windows\system32\drivers\vboxnetadp6.sys	Kernel Driver	Yes	System	Running	OK	Normal	No	Yes
    There are three methods to turn off windows driver verifier. All are using the windows advanced troubleshooting menu.

    1) startup options > restart >select #6 safe mode with command prompt > type verifier /reset
    2) command prompt > Administrator X:\windows\system32.cmd.exe > type: verifier bootmode /resetonbootfail
    3) system restore
    The method to turn off windows driver verifier should be done in the above order only advanced if the prior step failed. If system restore is used the bsod mini dump file is lost and little progress is made in the troubleshooting.
      My Computer
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  7. karljchan
    Posts : 12
    Microsoft Windows 10 Home Single Language 64-bit 10586 Multiprocessor Free
    Thread Starter
       New #5

    There was only 1 mini dump file and when it was debugged it did not display a definitive driver.
    Vboxnetadp.sys was not a misbehaving driver. The event viewer displayed this driver as a fail to load.
    So there is a residual and it was not completely uninstalled.
    Thanks for the feedback. I will look at any registry leftover after the uninstallation.
      My Computer
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