Windows 10: BSOD when waking up from sleep and also used driver verifier

  1.    13 Nov 2017 #1

    BSOD when waking up from sleep


    So, I was having this problem for awhile now and the BSOD when waking up was "kernel_data_inpage_error" but kept freezing on 0% to create minidumps, I was unable to get those.

    Today was a different error "CRITICAL_PROCESS_DIED" and was able to get one minidump from it. I believe it's a driver because I tried driver verifier and caused BSOD when booting up each time.

    I looked into it and I believe it was "rzendpt.sys". I uninstalled that driver which was my keyboard and now that error isn't showing up but I retried verifier and got another error with "Mbamswissarmy.sys", so I unstalled Malwarbytes.

    Now verifier is still on but not crashing yet but the computer is sluggish.
    BSOD when waking up from sleep and also used driver verifier Attached Files
    Last edited by Shirotora; 13 Nov 2017 at 18:00.
      My ComputerSystem Spec


  2. Posts : 6,010
    Windows 10 Pro X64 17134.191
       13 Nov 2017 #2

    The 11/13 6:24PM dump indicates a problem with mbamswissarmy.sys. Verifier is on.
    Code:
    BugCheck C4, {2000, fffff80f8e7c592a, 0, 41724765}
    *** WARNING: Unable to verify timestamp for mbamswissarmy.sys
    *** ERROR: Module load completed but symbols could not be loaded for mbamswissarmy.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : mbamswissarmy.sys ( mbamswissarmy+1592a )
    This belongs to Malwarebytes anti-malware but I don't see any indication of you having it installed. Maybe you had it installed and removed it?
    Check services and is it's there, disable it.

    11/13 1:25 PM nothing much to go on

    11/13 2:20 PM shows a problem with rzendpt.sys. Verifier is on.
    Code:
    BugCheck C4, {2000, fffff8065fae26e5, 0, 6e657a72}
    *** ERROR: Module load completed but symbols could not be loaded for Wdf01000.sys
    *** WARNING: Unable to verify timestamp for rzendpt.sys
    *** ERROR: Module load completed but symbols could not be loaded for rzendpt.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : rzendpt.sys ( rzendpt+26e5 )
    Driver Description: Razer RzEndPt driver
    Driver Update Site: http://www.razersupport.com/

    Don't see what Razer device you have as nothing shows in the My Computer specs. If none, uninstall any Razer drivers you may have installed.
      My ComputersSystem Spec


  3. Posts : 6,010
    Windows 10 Pro X64 17134.191
       13 Nov 2017 #3

    Looking at th eventlog.text, I see many, many of these:
    Code:
    Event[882]:
      Log Name: System
      Source: Disk
      Date: 2017-10-21T10:32:52.798
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-Q78OM24
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    Please post a screen shot of Disk Management:
    To open Disk Management, press Winkkey+x and click on Disk Management.
    Make the Disk Management window Full screen.
    Expand the fields so everything is visible.

    From this:
    Click image for larger version. 

Name:	DiskMan1.jpg 
Views:	3 
Size:	192.6 KB 
ID:	163713

    To this:
    Click image for larger version. 

Name:	DiskMan2.jpg 
Views:	3 
Size:	209.5 KB 
ID:	163714

    Now press the Print Screen key to capture what is shown on the screen.
    Start Paint by pressing WindowsKey + R, typing mspaint and pressing Enter.
    Right click in the Paint window and select Paste. This puts the Disk Management image into Paint.
    Click File then Save as. Select JPEG picture.
    In the Save as dialog, call the file Diskman.jpg and save it to your Desktop so it's easy to find.
    Close Paint.

    Now Start a reply in your thread and simply drag Diskman.jpg from your Desktop to the reply. Add any comments and click Submit.
      My ComputersSystem Spec

  4.    13 Nov 2017 #4

    Ztruker said: View Post
    The 11/13 6:24PM dump indicates a problem with mbamswissarmy.sys. Verifier is on.
    Code:
    BugCheck C4, {2000, fffff80f8e7c592a, 0, 41724765}
    *** WARNING: Unable to verify timestamp for mbamswissarmy.sys
    *** ERROR: Module load completed but symbols could not be loaded for mbamswissarmy.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : mbamswissarmy.sys ( mbamswissarmy+1592a )
    This belongs to Malwarebytes anti-malware but I don't see any indication of you having it installed. Maybe you had it installed and removed it?
    Check services and is it's there, disable it.

    11/13 1:25 PM nothing much to go on

    11/13 2:20 PM shows a problem with rzendpt.sys. Verifier is on.
    Code:
    BugCheck C4, {2000, fffff8065fae26e5, 0, 6e657a72}
    *** ERROR: Module load completed but symbols could not be loaded for Wdf01000.sys
    *** WARNING: Unable to verify timestamp for rzendpt.sys
    *** ERROR: Module load completed but symbols could not be loaded for rzendpt.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : rzendpt.sys ( rzendpt+26e5 )
    Driver Description: Razer RzEndPt driver
    Driver Update Site: http://www.razersupport.com/

    Don't see what Razer device you have as nothing shows in the My Computer specs. If none, uninstall any Razer drivers you may have installed.
    Ztruker said: View Post
    Looking at th eventlog.text, I see many, many of these:
    Code:
    Event[882]:
      Log Name: System
      Source: Disk
      Date: 2017-10-21T10:32:52.798
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-Q78OM24
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    Please post a screen shot of Disk Management:
    To open Disk Management, press Winkkey+x and click on Disk Management.
    Make the Disk Management window Full screen.
    Expand the fields so everything is visible.

    From this:
    Click image for larger version. 

Name:	DiskMan1.jpg 
Views:	3 
Size:	192.6 KB 
ID:	163713

    To this:
    Click image for larger version. 

Name:	DiskMan2.jpg 
Views:	3 
Size:	209.5 KB 
ID:	163714

    Now press the Print Screen key to capture what is shown on the screen.
    Start Paint by pressing WindowsKey + R, typing mspaint and pressing Enter.
    Right click in the Paint window and select Paste. This puts the Disk Management image into Paint.
    Click File then Save as. Select JPEG picture.
    In the Save as dialog, call the file Diskman.jpg and save it to your Desktop so it's easy to find.
    Close Paint.

    Now Start a reply in your thread and simply drag Diskman.jpg from your Desktop to the reply. Add any comments and click Submit.
    Yeah, it was Malwarebytes so I uninstalled it. Yes that driver is for my keyboard which is a Razor Ornata Chroma, which is my only razor product. I had to reinstall for my keyboard to light up right, so I looked up the latest driver.

    Here's the Disk Management:
    Click image for larger version. 

Name:	Diskman.jpg 
Views:	6 
Size:	251.8 KB 
ID:	163716
      My ComputerSystem Spec


  5. Posts : 6,010
    Windows 10 Pro X64 17134.191
       16 Nov 2017 #5

    I'm trying to figure out what \Device\Harddisk1\DR1 is. Noting in Disk Management gives me a clue.

    I suggest running HDTune against both drives, see if any problems are reported.

    Run HDTune to

    • check the health,
    • scan for errors, not quick scan but full scan
    • run a benchmark.


    Post pictures of results here please.

    You can also try the various options available with chkdsk.
      My ComputersSystem Spec

  6.    17 Nov 2017 #6

    Ztruker said: View Post
    I'm trying to figure out what \Device\Harddisk1\DR1 is. Noting in Disk Management gives me a clue.

    I suggest running HDTune against both drives, see if any problems are reported.

    Run HDTune to

    • check the health,
    • scan for errors, not quick scan but full scan
    • run a benchmark.


    Post pictures of results here please.

    You can also try the various options available with chkdsk.
    Alright, I tried HDTune and got some screenshots. I'm not sure what DR1 is; nothing in my Hard Drive indicates what it is.
    BSOD when waking up from sleep and also used driver verifier Attached Files
      My ComputerSystem Spec


  7. Posts : 6,010
    Windows 10 Pro X64 17134.191
       17 Nov 2017 #7

    Do you have external USB connected hard drives or a USB flash drive connected? It may be that which is being reported as having a problem.
      My ComputersSystem Spec


 

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