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  1.    1 Week Ago #1
    Join Date : Nov 2017
    Posts : 10
    Windows 10

    BSOD when gaming windows 10


    Hi,
    When playing games such as PUBG on my new gaming laptop, the game will crash half way through and give me a blue screen with the code: SYSTEM_SERVICE_EXCEPTION. It will then restart. I have removed McAfee as I read that that could be one of the problems but it still persists. At this point I don't know what to do. Can you suggest anything that might solve this issue?

    To add to this, I ran a Crash analysis with WhoCrashed and got this description:

    crash dump file: C:\windows\Minidump\111317-23218-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x14F790)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF803BAA79E82, 0xFFFFAC002B82F760, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\windows\system32\ntoskrnl.exe
    product: Microsoft« Windows« Operating System
    company: Microsoft Corporation
    description: NT Kernel & System

    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
    BSOD when gaming windows 10 Attached Files
    Last edited by stonebuster1; 1 Week Ago at 13:22.
      My ComputerSystem Spec
  2.    1 Week Ago #2
    Join Date : Apr 2017
    Posts : 8,903
    windows 10 professional version 1607 build 14393.969 64 bit

    See posting instructions.

    Please update the computer specs in the "My Computer" section:
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums
      My ComputerSystem Spec
  3.    1 Week Ago #3
    Join Date : Nov 2017
    Posts : 10
    Windows 10
    Thread Starter

    Quote Originally Posted by zbook View Post
    See posting instructions.

    Please update the computer specs in the "My Computer" section:
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums
    I have filled this in.

    Computer Type: Laptop
    OS: Windows 10
    CPU: Intel Core i5-7300HQ
    Memory: 8GB
    Graphics Card: Nvidia GeForce GTX 1050
      My ComputerSystem Spec
  4.    1 Week Ago #4
    Join Date : Apr 2017
    Posts : 8,903
    windows 10 professional version 1607 build 14393.969 64 bit

    Missing still are:
    1) Computer manufacturer
    2) Computer model
    3) Drives
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec
  5.    1 Week Ago #5
    Join Date : Nov 2017
    Posts : 10
    Windows 10
    Thread Starter

    Quote Originally Posted by zbook View Post
    Missing still are:
    1) Computer manufacturer
    2) Computer model
    3) Drives
    BSOD - Posting Instructions - Windows 10 Forums
    Think ive now added this.
      My ComputerSystem Spec
  6.    1 Week Ago #6
    Join Date : Apr 2017
    Posts : 8,903
    windows 10 professional version 1607 build 14393.969 64 bit
      My ComputerSystem Spec
  7.    1 Week Ago #7
    Join Date : Nov 2017
    Posts : 10
    Windows 10
    Thread Starter

    Done. Thanks
      My ComputerSystem Spec
  8.    1 Week Ago #8
    Join Date : Apr 2017
    Posts : 8,903
    windows 10 professional version 1607 build 14393.969 64 bit

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    5) chkdsk /x /f /r
    This may take many hours so plan to run overnight.
    6) Find the chkdsk report in the event viewer and post into the thread using the information in this link:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
    7) Run HDTune:
    http://www.hdtune.com/

    to check the health,
    scan for errors, no quick scan but full scan
    run a benchmark.


    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
    Take Screenshot in Windows 10 General Tips Tutorials

    8) Uninstall Mcafee:
    Antivirus Software, Internet Security, Spyware and Malware Removal McAfee

    9) Turn on Windows defender
    10) Uninstall software related to: BEDaisy Battleye

    11) The best way to fix the misbehaving Nvidia driver is to uninstall everything Nvidia using Display driver uninstaller and install new drivers from the computer manufacturer's website or from the Nvidia website.The computer manufacturer's web site is preferred.
    Enter the computer's serial or product number and the operating system to view available drivers.
    If you use the Nvidia web site be sure the "clean install" box is checked and only install the graphics driver and the physx driver.
    Official Display Driver Uninstaller DDU Download
    Display Driver Uninstaller Download version 17.0.7.2
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    NVIDIA

    12) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool


    This may take hours so plan to run it overnight.
    Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 16 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM BSOD Tutorials

    13) Open device manager > click view > show hidden files > expand all rows > look for any row with a yellow triangle and black exclamation mark > post images into the thread

    14) update the Bios: Version/Date Insyde F.35, 23/01/2017 > Version:F.41 Rev.A
    https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-ax200-laptop-pc/13810162/model/15178102/swItemId/ob-199140-1?sku=1DK84EA




    Code:
    Event[677]:  Log Name: System  Source: Microsoft-Windows-Kernel-General  Date: 2017-11-10T17:17:54.519  Event ID: 5  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: LAPTOP-SNK6S2JT  Description: {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\wapar\AppData\Local\Microsoft\Windows\UsrClass.dat' was corrupted and it has been recovered. Some data might have been lost.
    Code:
    Event[1805]:  Log Name: System  Source: Microsoft-Windows-Kernel-General  Date: 2017-11-11T20:52:28.653  Event ID: 5  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: LAPTOP-SNK6S2JT  Description: {Registry Hive Recovered} Registry hive (file): '\SystemRoot\System32\Config\SOFTWARE' was corrupted and it has been recovered. Some data might have been lost.
    Code:
    Event[1919]:  Log Name: System  Source: Microsoft-Windows-Kernel-General  Date: 2017-11-11T22:09:45.945  Event ID: 5  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: LAPTOP-SNK6S2JT  Description: {Registry Hive Recovered} Registry hive (file): '\SystemRoot\System32\Config\SOFTWARE' was corrupted and it has been recovered. Some data might have been lost.
    Code:
    Event[935]:  Log Name: System  Source: Display  Date: 2017-11-10T20:44:25.034  Event ID: 4101  Task: N/A  Level: Warning  Opcode: Info  Keyword: Classic  User: N/A  User Name: N/A  Computer: LAPTOP-SNK6S2JT  Description: Display driver nvlddmkm stopped responding and has successfully recovered.Event[936]:  Log Name: System  Source: Display  Date: 2017-11-10T21:07:25.524  Event ID: 4101  Task: N/A  Level: Warning  Opcode: Info  Keyword: Classic  User: N/A  User Name: N/A  Computer: LAPTOP-SNK6S2JT  Description: Display driver nvlddmkm stopped responding and has successfully recovered.
    Code:
    Event[81]:  Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2017-09-15T17:10:20.384  Event ID: 17  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: LAPTOP-55FLDJEB  Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)Bus:Device:Function: 0x0:0x1C:0x5Vendor ID:Device ID: 0x8086:0xA115Class Code: 0x30400The details view of this entry contains further information.
    Code:
    Event[314]:  Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2017-11-10T17:09:24.946  Event ID: 17  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: LAPTOP-SNK6S2JT  Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)Bus:Device:Function: 0x0:0x1C:0x4Vendor ID:Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.
    Code:
    Event[648]:  Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2017-11-10T17:17:08.562  Event ID: 17  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: LAPTOP-SNK6S2JT  Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)Bus:Device:Function: 0x0:0x1C:0x4Vendor ID:Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.Event[649]:  Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2017-11-10T17:17:08.562  Event ID: 17  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: LAPTOP-SNK6S2JT  Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)Bus:Device:Function: 0x0:0x1C:0x4Vendor ID:Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.Event[650]:  Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2017-11-10T17:17:08.562  Event ID: 17  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: LAPTOP-SNK6S2JT  Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)Bus:Device:Function: 0x0:0x1C:0x4Vendor ID:Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.Event[651]:  Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2017-11-10T17:17:08.562  Event ID: 17  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: LAPTOP-SNK6S2JT  Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)Bus:Device:Function: 0x0:0x1C:0x4Vendor ID:Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.Event[652]:  Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2017-11-10T17:17:08.562  Event ID: 17  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: LAPTOP-SNK6S2JT  Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)Bus:Device:Function: 0x0:0x1C:0x4Vendor ID:Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.Event[653]:  Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2017-11-10T17:17:08.562  Event ID: 17  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: LAPTOP-SNK6S2JT  Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)Bus:Device:Function: 0x0:0x1C:0x4Vendor ID:Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.Event[654]:  Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2017-11-10T17:17:08.562  Event ID: 17  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: LAPTOP-SNK6S2JT  Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)Bus:Device:Function: 0x0:0x1C:0x4Vendor ID:Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.Event[655]:  Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2017-11-10T17:17:08.562  Event ID: 17  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: LAPTOP-SNK6S2JT  Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)Bus:Device:Function: 0x0:0x1C:0x4Vendor ID:Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.Event[656]:  Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2017-11-10T17:17:08.562  Event ID: 17  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: LAPTOP-SNK6S2JT  Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)Bus:Device:Function: 0x0:0x1C:0x4Vendor ID:Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.Event[657]:  Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2017-11-10T17:17:08.563  Event ID: 17  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: LAPTOP-SNK6S2JT  Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)Bus:Device:Function: 0x0:0x1C:0x4Vendor ID:Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.Event[658]:  Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2017-11-10T17:17:08.563  Event ID: 17  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: LAPTOP-SNK6S2JT  Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)Bus:Device:Function: 0x0:0x1C:0x4Vendor ID:Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.Event[659]:  Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2017-11-10T17:17:08.563  Event ID: 17  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: LAPTOP-SNK6S2JT  Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)Bus:Device:Function: 0x0:0x1C:0x4Vendor ID:Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.Event[660]:  Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2017-11-10T17:17:08.563  Event ID: 17  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: LAPTOP-SNK6S2JT  Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)Bus:Device:Function: 0x0:0x1C:0x4Vendor ID:Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.
    Code:
    Event[2926]:
      Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2017-11-13T17:23:05.742  Event ID: 17  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: LAPTOP-SNK6S2JT  Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)Bus:Device:Function: 0x0:0x1C:0x5Vendor ID:Device ID: 0x8086:0xA115Class Code: 0x30400The details view of this entry contains further information.
    Code:
    BEDaisy      BEDaisy                BEDaisy                Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 5,033,984   0          08/11/2017 02:53:13    \??\C:\Program Files (x86)\Common Files\BattlEye 4,096
    Code:
    12/11/2017 22:47    Windows Error Reporting    Fault bucket 0x154_c0000005_nt!B_TREE_unsigned_long,ST_STORE_SM_TRAITS_::_ST_HASH_ENTRY,4096,NP_CONTEXT,ST_STORE_SM_TRAITS_::ST_HASH_ENTRY_COMPARATOR_::BTreeNodeFindKey, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: a76a8e88-3778-4f2d-bbb6-1e12a151deec
    
    Problem signature:
    P1: 154
    P2: ffffae84f47e7000
    P3: ffff9b8174d04790
    P4: 1
    P5: 0
    P6: 10_0_14393
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\windows\Minidump\111217-24250-01.dmp
    \\?\C:\Windows\Temp\WER-65968-0.sysdata.xml
    \\?\C:\windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF74B.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_154_3d9bfb1309a5cc2b937678f15b45ec6dc1fff7_00000000_cab_1aca7a37
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 94e8f4fa-7662-471c-af11-f3ba2c13b21a
    Report Status: 0
    Hashed bucket:
    Code:
    11/11/2017 22:13    Windows Error Reporting    Fault bucket AV_nt!MiMoveValidWsle, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 35d960ac-ba96-4b7a-a6f8-bea2b5eb0a41
    
    Problem signature:
    P1: a
    P2: ffffa504c25f5d90
    P3: 2
    P4: 0
    P5: fffff8019fd4e5e2
    P6: 10_0_14393
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\windows\Minidump\111117-24390-01.dmp
    \\?\C:\Windows\Temp\WER-60984-0.sysdata.xml
    \\?\C:\windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER86BA.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_5ee157f78731b92b16c13f1114baee4aabd94bbe_00000000_cab_20f353be
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: bf09a152-f401-4741-8b79-e55d7d700306
    Report Status: 0
    Hashed bucket:10/11/2017 22:39    Windows Error Reporting    Fault bucket AV_R_INVALID_BEDaisy!unknown_function, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: ca8b15f4-6837-4b65-8203-8432c56c4eb5
    
    Problem signature:
    P1: 50
    P2: ffff9c0378c66af8
    P3: 0
    P4: fffff80131843cd4
    P5: 0
    P6: 10_0_14393
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\windows\Minidump\111017-26078-01.dmp
    \\?\C:\Windows\Temp\WER-119140-0.sysdata.xml
    \\?\C:\windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER29B1.tmp.WERInternalMetadata.xml
    \\?\C:\Windows\Temp\WER7168.tmp.csv
    \\?\C:\Windows\Temp\WER7188.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_50_158f351f26d28de08bc469ff46ea8c499cbc1777_00000000_cab_1ac18a03
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 9d60c41a-47de-4d7f-9b46-1ae9b5bc6ad1
    Report Status: 0
    Hashed bucket:
    10/11/2017 20:44    Windows Error Reporting    Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Pascal, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 0d0fa83b-b6fd-424d-b42e-a7a34b1d42eb
    
    Problem signature:
    P1: 141
    P2: ffffae8a712ad4a0
    P3: fffff80851eb647c
    P4: 0
    P5: 2ed0
    P6: 10_0_14393
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\windows\LiveKernelReports\WATCHDOG\WATCHDOG-20171110-2044.dmp
    \\?\C:\Users\wapar\AppData\Local\Temp\WER-12465812-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER859E.tmp.WERInternalMetadata.xml
    \\?\C:\Windows\Temp\WERA675.tmp.csv
    \\?\C:\Windows\Temp\WERA695.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_bfb67e739d5e3a58fff5d4b35f8afe8466cc5665_00000000_cab_07baa7bd
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: eee68a5c-c657-11e7-9457-c82158754d5a
    Report Status: 0
    Hashed bucket:
    10/11/2017 21:07    Windows Error Reporting    Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Pascal, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: a0d559ea-0650-4aa1-8ef8-807b12b4900a
    
    Problem signature:
    P1: 141
    P2: ffffae8a712ad4a0
    P3: fffff80851eb647c
    P4: 0
    P5: 790
    P6: 10_0_14393
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\windows\LiveKernelReports\WATCHDOG\WATCHDOG-20171110-2107.dmp
    \\?\C:\Users\wapar\AppData\Local\Temp\WER-13846421-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER750E.tmp.WERInternalMetadata.xml
    \\?\C:\Windows\Temp\WER970D.tmp.csv
    \\?\C:\Windows\Temp\WER971E.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_0dcb7646d1e588922fc47271270f1a714441480_00000000_cab_14f79894
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 25cdfff6-c65b-11e7-9457-c82158754d5a
    Report Status: 0
    Hashed bucket:
    Code:
    Name    NVIDIA GeForce GTX 1050PNP Device ID    PCI\VEN_10DE&DEV_1C8D&SUBSYS_8259103C&REV_A1\4&7F79032&0&0008
    Adapter Type    GeForce GTX 1050, NVIDIA compatible
    Adapter Description    NVIDIA GeForce GTX 1050
    Adapter RAM    (2,147,483,648) bytes
    Installed Drivers    C:\windows\System32\DriverStore\FileRepository\nvhm.inf_amd64_610fc1db4748210e\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhm.inf_amd64_610fc1db4748210e\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhm.inf_amd64_610fc1db4748210e\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhm.inf_amd64_610fc1db4748210e\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhm.inf_amd64_610fc1db4748210e\nvldumd.dll,C:\windows\System32\DriverStore\FileRepository\nvhm.inf_amd64_610fc1db4748210e\nvldumd.dll,C:\windows\System32\DriverStore\FileRepository\nvhm.inf_amd64_610fc1db4748210e\nvldumd.dll,C:\windows\System32\DriverStore\FileRepository\nvhm.inf_amd64_610fc1db4748210e\nvldumd.dll
    Driver Version    23.21.13.8792
    INF File    oem43.inf (Section048 section)
    Colour Planes    Not Available
    Colour Table Entries    Not Available
    Resolution    Not Available
    Bits/Pixel    Not Available
    Memory Address    0xB3000000-0xB40FFFFF
    Memory Address    0xA0000000-0xB1FFFFFF
    Memory Address    0xB0000000-0xB1FFFFFF
    IRQ Channel    IRQ 4294967288
    Driver    c:\windows\system32\driverstore\filerepository\nvhm.inf_amd64_610fc1db4748210e\nvlddmkm.sys (23.21.13.8792, 16.14 MB (16,923,064 bytes), 16/10/2017 03:55)
    mfehidk.sys McAfee Host Intrusion Detection Link Driver http://home.mcafee.com/root/support.aspx

    BEDaisy.sys BattleEye anti-cheat driver

    Initially released on 8 January 2015
    http://www.battleye.com/download.html

    Last edited by zbook; 1 Week Ago at 14:28.
      My ComputerSystem Spec
  9.    1 Week Ago #9
    Join Date : Nov 2017
    Posts : 10
    Windows 10
    Thread Starter

    Quote Originally Posted by zbook View Post
    1) Open administrative command prompt and type or copy and paste:
    Thanks for this. I am currently running the command prompt steps. Will re installing Nvidia cost anything? Also, this is a new laptop which i bought a couple of days ago so I can return it since it has warranty. But I have alot of my files and things on the computer now so i'd rather not return it if i can fix the problem myself. What would you suggest I do?
      My ComputerSystem Spec
  10.    1 Week Ago #10
    Join Date : Apr 2017
    Posts : 8,903
    windows 10 professional version 1607 build 14393.969 64 bit

    There were 4 misbehaving drivers identified.
    3 were software drivers (2 Mcafee, 1 Battleye)
    1 was a hardware driver (Nvidia)

    Ordinarily if you did not have important files on the computer I would have you return it. It should be trouble free from the start.

    If you can backup your files to a flash drive you can return the computer and reinstall the files on the replacement computer.

    Let's see what happens with the updates:
    1) bios
    2) use the HP support assistant > download it if not yet using it > update all HP drivers as needed

    There is a WHEA hardware error and that may be the last item to fix. It may get fixed with the updates of the bios and drivers.

    3) Download the HP hardware UEFI diagnostics: HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    Later in the thread I'll give you instructions on running the software to test the other hardware conmponents using the HP UEFI diagnostics.

    All of the testing should be at no cost.
      My ComputerSystem Spec

 
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