Windows 10: BSOD when gaming windows 10

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  1.    1 Week Ago #11

    zbook said: View Post
    Ordinarily if you did not have important files on the computer I would have you return it. It should be trouble free from the start.
    If you can backup your files to a flash drive you can return the computer and reinstall the files on the replacement computer.
    Theres a lot of steps to this which could take some time and ultimately doesn't guarantee it will be fixed. Which is why i'm tempted to return it. The replacement will have McAfee installed already so I might just delete that straight away. If it does it on the replacement then I guess its clear that I cant play high end games on it, after all the BSOD only appears when gaming..which is unusual since it's a gaming laptop and should be able to cope with that. Do you think its related to this specific computer and not the game/comp specs itself?

    Im going to continue to work through the steps anyhow
      My ComputerSystem Spec

  2.    1 Week Ago #12

    sfc /scannow results

    Microsoft Windows [Version 10.0.14393](c) 2016 Microsoft Corporation. All rights reserved.C:\windows\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection found corrupt files but was unable to fix someof them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. Forexample C:\Windows\Logs\CBS\CBS.log. Note that logging is currently notsupported in offline servicing scenarios.C:\windows\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.14393.0Image Version: 10.0.14393.0[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\windows\system32>
      My ComputerSystem Spec


  3. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       1 Week Ago #13

    The operating system was corrupt The sfc command was able to find the corruption but was not able to fix the corruption.
    The Dism command fixed the corruption.

    Please confirm that the corruption has been fixed by running the sfc /scannow command again and posting the results into the thread.

    Each computer environment is different so you may be able to do things on one computer with identical hardware and software that you were not able to do on the other. For this computer the operating system was corrupt so anything was possible. The Mcaffee can be reinstalled in 2 weeks if there are no BSOD. It is important to have a stable computer environment. Then when the software is reinstalled if there is a BSOD you will then uninstall it and find an alternative AV product. If when you reinstall it there are no BSOD you are set to continue using the software. The 2 weeks is useful to have the stable computer environment and see the cause and effect when reinstalling the software.
      My ComputerSystem Spec

  4.    1 Week Ago #14

    zbook said: View Post
    ) use the HP support assistant > download it if not yet using it > update all HP drivers as needed
    .
    Intel Graphics driver needed an update, so I proceeded with that. Might make a difference?

    Re-ran Sfc scan, Results--

    Microsoft Windows [Version 10.0.14393](c) 2016 Microsoft Corporation. All rights reserved.C:\windows\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection found corrupt files but was unable to fix someof them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. Forexample C:\Windows\Logs\CBS\CBS.log. Note that logging is currently notsupported in offline servicing scenarios.C:\windows\system32>
      My ComputerSystem Spec


  5. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       1 Week Ago #15

    So the DISM fixed the OS and the SFC is finding the corruption again.
    This is a loop.
    You may be able to fix this with an in place upgrade repair.
    This would save the files and applications.
    Repair Install Windows 10 with an In-place Upgrade Installation Upgrade Tutorials

    At this point if it were my computer I would return it and get another one as you should not have a corrupt operating system. Everything else may malfunction until it is fixed.

    If you want to learn the technique we can do that but again it's much more fun to have a working computer from the start.
      My ComputerSystem Spec

  6.    1 Week Ago #16

    zbook said: View Post
    So the DISM fixed the OS and the SFC is finding the corruption again.
    This is a loop.
    You may be able to fix this with an in place upgrade repair.
    This would save the files and applications.
    Repair Install Windows 10 with an In-place Upgrade Installation Upgrade Tutorials

    At this point if it were my computer I would return it and get another one as you should not have a corrupt operating system. Everything else may malfunction until it is fixed.

    If you want to learn the technique we can do that but again it's much more fun to have a working computer from the start.
    If I reinstall/do a repair on windows 10 do you think it will fix the problem, or could it be the pc itself instead of the os causing the problem? At this point if theres no guarantee that repairing os will fix it i'll just get return it.
      My ComputerSystem Spec


  7. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       1 Week Ago #17

    The sfc /scannow > dism restorehealth loop has happened many times on other computers.
    It should not be present on a new computer.

    There are several ways to possibly fix the problem:
    1) in place upgrade repair: keeps files and applications
    2) save files > clean install

    Method 2 starts with a fresh registry whereas method 1 has less depth in fixing registry problems.

    So you could make a bootable windows 10 iso: Download Windows 10
    Power on the computer
    Open file explorer
    Insert the windows 10 iso into any USB port
    locate the windows 10 iso within file explorer
    click on it and launch setup or setup.exe
    Make sure that you do not click install as that is the method for a clean install.
    Instead look in the lower left corner for repair your computer.
    Then follow the steps in this link:
    Repair Install Windows 10 with an In-place Upgrade Installation Upgrade Tutorials

    If you want to start with clean install and have your files backed up that will be done in a different fashion.
    Insert the windows 10 iso into any USB port
    Power on the computer and repetitively click the F9 key
    Select external USB hard drive
    Follow the steps in this link with text and images:
    Clean Install Windows 10 Installation Upgrade Tutorials
      My ComputerSystem Spec

  8.    1 Week Ago #18

    zbook said: View Post
    The sfc /scannow > dism restorehealth loop has happened many times on other computers.
    It should not be present on a new computer.

    There are several ways to possibly fix the problem:
    1) in place upgrade repair: keeps files and applications
    2) save files > clean install

    Method 2 starts with a fresh registry whereas method 1 has less depth in fixing registry problems.

    So you could make a bootable windows 10 iso: Download Windows 10
    Power on the computer
    Open file explorer
    Insert the windows 10 iso into any USB port
    locate the windows 10 iso within file explorer
    click on it and launch setup or setup.exe
    Make sure that you do not click install as that is the method for a clean install.
    Instead look in the lower left corner for repair your computer.
    Then follow the steps in this link:
    Repair Install Windows 10 with an In-place Upgrade Installation Upgrade Tutorials

    If you want to start with clean install and have your files backed up that will be done in a different fashion.
    Insert the windows 10 iso into any USB port
    Power on the computer and repetitively click the F9 key
    Select external USB hard drive
    Follow the steps in this link with text and images:
    Clean Install Windows 10 Installation Upgrade Tutorials
    I think saving my files and completely re-installing windows 10 looks like a better option for piece of mind. However i'm a bit worried that if I do that and lose the things that came with the pc (nvidia installations etc) on the os i wont be eligible for a refund/warranty cover if that makes sense. Also not sure what you mean by an iso, I didn't get anything that came with the pc to go into a USB port.
    Thanks

    Edit: re-read the thread, I need a memory stick to transfer windows on to right? (the USB)
      My ComputerSystem Spec


  9. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       1 Week Ago #19

    The iso is free.
    It is provide by Microsoft.
    It is installed on a USB flash drive.
    The iso file is approximately 4 GB so see if you can find a 8 GB flash drive.
    Download Windows 10

    To back up files you can
    1) make a backup image using Macrium
    Macrium Software | Your Image is Everything
    2) save the backup to another drive
    3) perform a clean install
    4) Use windows recovery to reinstall the image

    Alternatively you can backup every file by copying the users folder to another drive.

    This is the link for clean install:
    Clean Install Windows 10 Installation Upgrade Tutorials

    For HP computers:
    First insert the iso into any USB port.
    To boot to the USB power on and repetitively click the F9 key > click extern USB hard drive
    Then follow the link for the clean install deleting all partitions > making an unallocated drive > install windows 10 version 1709

    To install drivers:
    Open the HP.com website
    hover the mouse over support and select software and drivers: HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
    Enter the computer's product or serial number
    View available drivers (expand all)
    Download the HP support assistant then use it to install many drivers.
    There will be drivers that it does not install so make note of the drivers that it does and does not install and then return to the drivers and download the remaining drivers that it did not install.

    To check the hardware:
    Download the HP UEFI diagnostics
    Power on the computer and repetitively click the F2 key
    That should open the UEFI diagnostics
    In the evening run the loop until failure test
    The next day after it has completed at least 2 loops press the keyboard escape key to abort the testing.
    View the logs to confirm the pass.
    The HP UEFI testing is designed to abort testing if any problems are found. So any fail will be an incomplete test.
    A bad battery can abort the testing of the rest of the hardware.
    If the loop until failure test is running the next day that is a good sign.
    The duration of the testing depends mostly on the size of the drive and the amount of RAM.

    If there are any hardware concerns we use software testing that is more rigorous than the on board testing.
      My ComputerSystem Spec


 
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