Frequent and random appearing BSOD 'internal power error'.

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  1. Posts : 93
    Microsoft Windows 10 Professional (x64)
    Thread Starter
       #21

    Open device manager > click view > show hidden devices > expand storage controllers > look for AMD storage controller driver
    I do not seem to have a AMD storage controller driver...
    Attachment 164164

    Update: I successfully used avastclear to remove avast files in safe mode. (Still got the system error msg though, when I logged into windows)
      My Computers


  2. Posts : 41,413
    windows 10 professional version 1607 build 14393.969 64 bit
       #22

    To find misbehaving drivers there is a tool that stimulates them to produce BSOD.
    The bsod can then be debugged to find the driver.
    The latest bsod have displayed a driver that should be fixed by windows updates.
    So with more bsod we may be able to find the cause of the bsod and fix drivers/hardware.

    Before using windows driver verfier:
    1) backup all files to another drive or to the cloud
    2) make a backup image using Macrium and place the backup image onto another drive
    Macrium Software | Macrium Reflect Free
    3) make a brand new restore point
    4) learn the windows advanced troubleshooting menu options and commands to turn off windows driver verifier.
    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
    Enable and Disable Driver Verifier in Windows 10 Performance Maintenance Tutorials
      My Computer


  3. Posts : 93
    Microsoft Windows 10 Professional (x64)
    Thread Starter
       #23

    Just to be sure, here the results from TuneHD on my Samsung SSD EVO 850
    Attachment 164206
    Attachment 164207
    Attachment 164208
    Attachment 164209
      My Computers


  4. Posts : 41,413
    windows 10 professional version 1607 build 14393.969 64 bit
       #24

    Download and install the Samsung software to test the drive:
    Samsung Magician | Consumer SSD | Samsung V-NAND SSD
      My Computer


  5. Posts : 93
    Microsoft Windows 10 Professional (x64)
    Thread Starter
       #25

    That I already have installed (since installation of the drive :) )
    Attachment 164364

    I dit not get a BSOD since posting #21 :)
      My Computers


  6. Posts : 41,413
    windows 10 professional version 1607 build 14393.969 64 bit
       #26

    Many of the drive testing software that we regularly use are not able to test some of the Samsung drives.
    The Samsung software could display results that were missing on HD Tune.
    Click on SMART in the upper right and click on optimization performance and benchmark performance to run through the full tests on the drive and display result images into the thread.
    In comparison the HD Tune was flat line on the benchmark and empty on the Health.
    Please update the steps in post #22.
      My Computer


  7. Posts : 93
    Microsoft Windows 10 Professional (x64)
    Thread Starter
       #27

    Here are the magician screenshots:

    Disk Drive
    Attachment 164390

    SMART button:
    Attachment 164384

    Attachment 164385
    Attachment 164386
    These tests didn't take long. Perhaps I missed a checkbox?

    Also good to mention, I always get this message when starting " Samsung Magician":
    Attachment 164391

    I installed the SSD drive during Christmas 2016. I tried different drivers etc, but this message always came back.
    As my PC worked perfectly at that time, I let it rest in the end and used the lastest microsoft driver that windows update installed.

    As to the steps in post #22. I did not yet executed these steps, so I cannot give you an update just yet.
    I hesitate a bit, because they seem to bring me in a new level of computer repair&analysis - into an area that is new to me. A bit out of my "comfort zone", and I need time to familiarize myself with these enhanced steps, so that I feel myself capable enough of doing them, without fearing to screw up my PC. Please give me some time for this. :) I will try to do this during this weekend.

    I also didn't come round into doing steps 10 and 11 from post #8. Should I still do these?
      My Computers


  8. Posts : 41,413
    windows 10 professional version 1607 build 14393.969 64 bit
       #28

    There were multiple entries in the event logs: Display driver amdkmdap stopped responding and has successfully recovered. If you are having recurrent BSOD then you can update the drivers now and if not having recurrent BSOD steps 10 and 11 can be done if the graphics drivers are misbehaving when using windows driver verifier.

    In device manager please click on view > show hidden devices > expand disk drives > post images related to the Samsung drive > properties > driver tab > click on driver details; properties > details tab > property drop down menu > hardware IDs
      My Computer


  9. Posts : 93
    Microsoft Windows 10 Professional (x64)
    Thread Starter
       #29

    Still no BSOD today. (fingers crossed)
    Here are the requested images.
    Attachment 164442
    Attachment 164443
    Attachment 164445
    Attachment 164446
    Attachment 164447
      My Computers


  10. Posts : 93
    Microsoft Windows 10 Professional (x64)
    Thread Starter
       #30

    Update:
    I did not have a new BSOD since post #21 (more then a week ago). Seems to be going fine now. I'll wait the full two weeks before reporting it als solved.

    However, while playing the game dungeons2, the game still freezes occasionally and then stops reponding. Windows forces the game to close, and I can restart it again normally.

    Therefor, I reinstalled the graphics drivers (today) according to the steps 10 and 11 from post #8.
    After that, I run the DM collector and posted the result attached. (I don't know if this helps).
    I will keep playing the game for the coming week, and see what happens.
      My Computers


 

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