Windows 10: Frequent and random appearing BSOD 'internal power error'. Solved

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  1. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       27 Dec 2017 #61

    Please continue testing all drivers with windows driver verifier.
    If there are no longer any BSOD with the current test settings please increase the testing parameters per the earlier post.
      My ComputerSystem Spec


  2. Posts : 43
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       28 Dec 2017 #62

    I continued with testing, and got a BSOD today. This happened right after adding a new parameter.

    This was the actual parameter list. "DMA checking" was the latest addition.
    Click image for larger version. 

Name:	verifier status4.PNG 
Views:	29 
Size:	29.1 KB 
ID:	169916

    After adding DMA checking, I restarted the PC.
    Windows booted normally, and I entered my password at the logon screen.
    Windows continued and about 5 seconds later, the BSOD appeared. (I forgot the error code.)

    I rebooted and got into windows normally. I reset verifier and rebooted again. Then I ran DM_collector.
    Attached is the new ZIP.
    Frequent and random appearing BSOD 'internal power error'. Attached Files
    Last edited by Smurfmans; 28 Dec 2017 at 18:26.
      My ComputerSystem Spec


  3. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       28 Dec 2017 #63

    The misbehaving drivers were the AMD graphics drivers:
    atikmpag.sys
    atikmdag.sys

    It will be trial and error to find a stable driver.
    Please make note of each driver model/date as you try them.

    Uninstall using DDU
    Check the box for "clean install"
    Install only the graphics driver.
    Official Display Driver Uninstaller DDU Download
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    AMD Graphics Drivers - Install Without Catalyst Install Manager - Windows 7 Help Forums
    Download Drivers

    Previous


    Code:
    atikmdag atikmdag.sys Wed Nov  4 15:39:32 2015 (563A7B14)
    atikmpag atikmpag.sys Wed Nov  4 15:16:43 2015 (563A75BB)
    Code:
    Name	AMD Radeon HD 6700 Series
    PNP Device ID	PCI\VEN_1002&DEV_68BA&SUBSYS_220C1458&REV_00\4&20898ED5&0&0010
    Adapter Type	AMD Radeon Graphics Processor (0x68BA), Advanced Micro Devices, Inc. compatible
    Adapter Description	AMD Radeon HD 6700 Series
    Adapter RAM	1.00 GB (1,073,741,824 bytes)
    Installed Drivers	aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
    Driver Version	15.201.1151.1008
    INF File	oem26.inf (ati2mtag_Evergreen section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1920 x 1080 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xD0000000-0xDFFFFFFF
    Memory Address	0xFDFC0000-0xFDFDFFFF
    I/O Port	0x0000EE00-0x0000EEFF
    IRQ Channel	IRQ 4294967294
    I/O Port	0x000003B0-0x000003BB
    I/O Port	0x000003C0-0x000003DF
    Memory Address	0xA0000-0xBFFFF
    Driver	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6463, 658.48 KB (674,288 bytes), 17-Dec-17 00:40)
    Code:
    amdkmdag     amdkmdag               amdkmdag               Kernel        Manual     Running    OK         TRUE        FALSE        11,354,112        8,728,576   0          04-Nov-15 22:39:32     C:\WINDOWS\system32\DRIVERS\atikmdag.sys         8,192      
    amdkmdap     amdkmdap               amdkmdap               Kernel        Manual     Running    OK         TRUE        FALSE        8,192             376,832     0          04-Nov-15 22:16:43     C:\WINDOWS\system32\DRIVERS\atikmpag.sys         4,096
      My ComputerSystem Spec


  4. Posts : 43
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       08 Jan 2018 #64

    Thanks for your instructions.
    I have tried a number of drivers in the AMD list, but windows refuses to install most of them.
    I was only able to install 3 drivers:

    To be precise:

    tested drivers:
    amd-catalyst-15.7.1-win10-64bit ---> tested, games "dungeons2" and "dungeons3" freezes occasionally (current installed drivers)
    amd non-whql-win10-64bit-radeon-software-crimson-relive-16.2.1-sep20 --> tested, games "dungeons2" and "dungeons3" freezes occasionally
    amd whql-win10-64bit-radeon-software-crimson-16.10.1-oct13 ---> tested for a very short time. Driver could not do 1920 x 1200 resolution (max was 1600x1200), so no real option.

    win10 refused to install the drivers below:
    amd Catalyst Software Suite 13.9_win7_win8_32_dd_ccc_whql
    amd whql-64bit-radeon-software-crimson-16.1.1-win10-win8.1-win7-feb12
    amd radeon-crimson-16.6.2-with-dotnet45-win7-32bit
    Gigabyte vga_driver_amd_vista(win7)_8.82

    With 15.7.1 installed (conform above instruction), I continued with driver verifier.
    I just switched to these settings below (I added the lowest checkmark), when I got a BSOD right after rebooting:
    Click image for larger version. 

Name:	verifier status8.PNG 
Views:	20 
Size:	29.2 KB 
ID:	171553

    I turned verifier off (after a reboot)
    Then rebooted again, ran DM-Collecter and attached the zip.

    If you don't conclude something else, I assume it simply is the videocard being (too) old in combination with old drivers for windows 10 and new games. The result is then compatibility issues that may arise in some (newer) games....(?)
    Frequent and random appearing BSOD 'internal power error'. Attached Files
      My ComputerSystem Spec


  5. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Jan 2018 #65

    So far the graphics card driver was not found in the latest BSOD mini dump.
    There was 1 BSOD mini dump file with bugcheck A.
    Debugging this file displayed 1 new misbehaving software driver: FSgk.sys
    Uninstall this software (see if they have an uninstall tool so that the AV product is removed from the registry)

    With the ongoing troubleshooting with AMD graphics it would be best to use Windows defender during the troubleshooting process.
    If the VPN feature is needed see if you can find an alternative product or wait 2 weeks to have a stable computer environment before reinstalling the software.

    Code:
    f-secure gatekeeper	F-Secure Gatekeeper	\??\c:\program files (x86)\safe online\apps\computersecurity\anti-virus\minifilter\fsgk.sys	Kernel Driver	Yes	Manual	Running	OK	Ignore	No	Yes

    Database Updates | F-Secure Labs
    F-Secure Help Center
      My ComputerSystem Spec


  6. Posts : 43
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       08 Jan 2018 #66

    OK. I installed the anti-virus software yesterday, but removed it now. I used the normal uninstall option in "windows settings - apps".
    I will continue with verifier now.

    ---
    Last edited by Smurfmans; 14 Jan 2018 at 10:39. Reason: update
      My ComputerSystem Spec


  7. Posts : 43
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       14 Jan 2018 #67

    I bought a new graphics card (MSI Geforce GTX 770) yesterday, and installed it with the newest drivers from Nvidia.
    (390.65-desktop-win10-64bit-international-whql, jan 2018)

    After succesfull installation, I turned on Verifier and got a BSOD during booting with the error message "Driver verifier iomanager violation"

    The DM log file is attached.

    Could you advise in the next step?
    Frequent and random appearing BSOD 'internal power error'. Attached Files
      My ComputerSystem Spec


  8. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       14 Jan 2018 #68

    How is the new graphics car performing?

    There was 1 BSOD mini dump file.
    The debugging displayed: ctxusbm.sys Citrix ICA Client USB Monitor Driver
    Updating a driver: Updating a driver. - Microsoft Community

    After the driver is fixed or for any other computer problems run this version of the log collector and post a zip into the thread:
    log collector v2-beta06.zip



    Code:
    ctxusbm    Citrix USB Monitor Driver    c:\windows\system32\drivers\ctxusbm.sys    Kernel Driver    Yes    System    Running    OK    Normal    No    Yes

      My ComputerSystem Spec


  9. Posts : 43
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       14 Jan 2018 #69

    The new graphics card is way faster than the old one.

    3Dmark test with old card:
    Click image for larger version. 

Name:	3Dmark-videokaart RadeonHD6770.PNG 
Views:	1 
Size:	521.0 KB 
ID:	172579

    new card:
    Click image for larger version. 

Name:	3Dmark-videokaart Geforce GTX 770.PNG 
Views:	1 
Size:	591.9 KB 
ID:	172580

    I notice that my 'dungeons3' game is running more smoothly now.
    (But the game froze once when I exit the game back to desktop...)

    I use Citrix Receiver to work from home to acces my corporate account and workplace. It is a web-based application (as far as I now).
    I had this version installed and I uninstalled it:
    Click image for larger version. 

Name:	citrix receiver v4.9.PNG 
Views:	11 
Size:	20.8 KB 
ID:	172584

    I downloaded the newest version with the link provided (see below), but did not install it yet. I will do so later, as soon as I need it.
    Click image for larger version. 

Name:	citrix receiver.PNG 
Views:	2 
Size:	76.9 KB 
ID:	172578

    I hope this is OK and it fixes the Citrix USB driver that was malfunctioning.
    I did not expect Citrix to have need for a USB driver, and I cannot link Citrix to any hardware installed on my PC. But I must admit, I also didn't search for it in device manager.

    I ran the new log collector. See attached.
    If I need to do it differently, please advise.
    Frequent and random appearing BSOD 'internal power error'. Attached Files
      My ComputerSystem Spec


  10. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       14 Jan 2018 #70

    The mini and memory dumps have disappeared.

    Open system control panel > advanced system settings > startup and recovery > settings > post an image into the thread.
    In system properties advanced tab under performance > click on settings > on performance options click on the advanced tab > under virtual memory click on change > post an image of the virtual memory windows into the thread

    Open Ccleaner > windows tab > scroll down > post an image into the thread.

    In the left lower corner search type clean > open disk cleanup > scroll up and down > post images into the thread.
      My ComputerSystem Spec


 
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