Windows 10: Frequent and random appearing BSOD 'internal power error'. Solved

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  1. Posts : 43
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       12 Dec 2017 #41

    I am running a test now, duration 1 hour.
    My CPU does not seem impressed. Max temperature since beginning of test is 30 deg C (86 F).

    See below:
    Click image for larger version. 

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    temperature during test:
    Click image for larger version. 

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    Finally, I uploaded a new zip that I just created with DM collector
    Frequent and random appearing BSOD 'internal power error'. Attached Files
      My ComputerSystem Spec


  2. Posts : 20,759
    windows 10 professional version 1607 build 14393.969 64 bit
       12 Dec 2017 #42

    1) For Prime95 see if you can perform a > 3 hour stress test and record test duration and highest temperature.
    The longer the duration of testing the better the testing conditions.
    Abort testing as needed.
    Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials Prime95 - Stress Test Your CPU Performance Maintenance Tutorials

    2) Check PSU voltages in the BIOS
    What are the BIOS 3.3, 5 and 12 voltage values?
    What are the CPU voltage and frequency?

    3) In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings > on the advanced tab under startup and recovery click settings > post an image into the thread

    4) If you use Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    5) In the left lower corner search type clean > open disk clean up > scroll up and down and post images into the thread

    6) Find and post into the thread the kernal memory dump:
    memory dump file: %SystemRoot%\MEMORY.DMP or C:\Windows\MEMORY.DMP
    Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results.

    Code:
    09-Dec-17 21:45    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Niet beschikbaar
    Cab Id: 0
    
    Problem signature:
    P1: 18
    P2: 0
    P3: ffffa002c9264240
    P4: 2
    P5: fffffffffffffffe
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\120917-14140-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-21765-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6B1E.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6B1F.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6B40.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_18_668e7f5a55798dd0ae6dbeabcc2a9c4b7f849b1d_00000000_cab_19ec6dec
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 118b28d9-ce4f-46b5-801d-5e5e0b59b66d
    Report Status: 2049
    Hashed bucket:09-Dec-17 21:45    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Niet beschikbaar
    Cab Id: 0
    
    Problem signature:
    P1: 18
    P2: 0
    P3: ffffa002c9264240
    P4: 2
    P5: fffffffffffffffe
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\120917-14140-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-21765-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6B1E.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6B1F.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6B40.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_18_668e7f5a55798dd0ae6dbeabcc2a9c4b7f849b1d_00000000_02f86b3d
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 118b28d9-ce4f-46b5-801d-5e5e0b59b66d
    Report Status: 4
    Hashed bucket:
    Code:
    Event[3855]:  Log Name: System
      Source: Display
      Date: 2017-12-12T18:50:14.902
      Event ID: 4101
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Antec
      Description: 
    Display driver amdkmdap stopped responding and has successfully recovered.
    
    
    Event[3856]:
      Log Name: System
      Source: Display
      Date: 2017-12-12T18:55:48.746
      Event ID: 4101
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Antec
      Description: 
    Display driver amdkmdap stopped responding and has successfully recovered.
    Code:
    Event[2827]:  Log Name: System
      Source: Display
      Date: 2017-12-09T00:00:22.082
      Event ID: 4101
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Antec
      Description: 
    Display driver amdkmdap stopped responding and has successfully recovered.
      
    
    
    Event[2829]:
      Log Name: System
      Source: Display
      Date: 2017-12-09T00:27:53.541
      Event ID: 4101
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Antec
      Description: 
    Display driver amdkmdap stopped responding and has successfully recovered.
    Last edited by zbook; 12 Dec 2017 at 16:51.
      My ComputerSystem Spec

  3. ThrashZone's Avatar
    Posts : 3,828
    3-Win-7Prox64 2-Win10Prox64
       12 Dec 2017 #43

    Hi,
    Easiest stress test is to use Chrome and open 20 or so youtube videos at highest hd value
      My ComputersSystem Spec


  4. Posts : 43
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       13 Dec 2017 #44

    1) I did the test conform instruction, but I will do it again for >3 hours.

    2) see:
    Click image for larger version. 

Name:	post42, step2.jpg 
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ID:	168071

    3)
    Click image for larger version. 

Name:	post42, step3.PNG 
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ID:	168072

    4)
    Click image for larger version. 

Name:	post42, step4 ccleaner - advanced.PNG 
Views:	1 
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ID:	168073

    5)
    Click image for larger version. 

Name:	post42, step5.1.PNG 
Views:	26 
Size:	20.9 KB 
ID:	168074
    Click image for larger version. 

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ID:	168075

    6) I could not find a "memory.dmp" file on any of my disk drives.
    Click image for larger version. 

Name:	post42, step6.PNG 
Views:	1 
Size:	45.3 KB 
ID:	168076
      My ComputerSystem Spec


  5. Posts : 20,759
    windows 10 professional version 1607 build 14393.969 64 bit
       13 Dec 2017 #45

    1) Startup and recovery > system failure > un-check automatic restart
    2) Ccleaner > un-check Memory dumps and Windows log files
    3) Download and install Whocrashed > in the left upper corner above analyze click on tools > crash dump test > type: ACCEPThttp://www.resplendence.com/whocrashed
    4) Click analyze > look for dead or deaddead in the results > post the results into the thread
    5) Run the DM log collector after all of the above steps and post a zip into the thread:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec


  6. Posts : 43
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       15 Dec 2017 #46

    1) done
    2) done
    3) done
    4) see:
    Click image for larger version. 

Name:	post45, 1 whochrashed.PNG 
Views:	2 
Size:	72.2 KB 
ID:	168293
    Click image for larger version. 

Name:	post45, 2 whochrashed.PNG 
Views:	1 
Size:	32.4 KB 
ID:	168294

    5) see attached zip-file
    Frequent and random appearing BSOD 'internal power error'. Attached Files
      My ComputerSystem Spec


  7. Posts : 20,759
    windows 10 professional version 1607 build 14393.969 64 bit
       15 Dec 2017 #47

    Please indicate any problems that you are currently experiencing with the computer regarding: BSOD, crashes, freezes, display artifacts, temperature problems, etc.

    The last spontaneous BSOD was on 12/13/2017 with bugcheck 18.


    Code:
    Event[3855]:  Log Name: System  Source: Display  Date: 2017-12-12T18:50:14.902  Event ID: 4101  Task: N/A  Level: Warning  Opcode: Info  Keyword: Classic  User: N/A  User Name: N/A  Computer: Antec  Description: Display driver amdkmdap stopped responding and has successfully recovered.Event[3856]:  Log Name: System  Source: Display  Date: 2017-12-12T18:55:48.746  Event ID: 4101  Task: N/A  Level: Warning  Opcode: Info  Keyword: Classic  User: N/A  User Name: N/A  Computer: Antec  Description: Display driver amdkmdap stopped responding and has successfully recovered.
    Code:
    atikmdag atikmdag.sys Fri Feb 26 14:29:22 2016 (56D0B5A2)
    atikmpag atikmpag.sys Fri Feb 26 13:58:13 2016 (56D0AE55)

    Code:
    Name    AMD Radeon HD 6700 SeriesPNP Device ID    PCI\VEN_1002&DEV_68BA&SUBSYS_220C1458&REV_00\4&20898ED5&0&0010
    Adapter Type    AMD Radeon Graphics Processor (0x68BA), Advanced Micro Devices, Inc. compatible
    Adapter Description    AMD Radeon HD 6700 Series
    Adapter RAM    1.00 GB (1,073,741,824 bytes)
    Installed Drivers    aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
    Driver Version    15.301.1901.0
    INF File    oem21.inf (ati2mtag_Evergreen section)
    Color Planes    Not Available
    Color Table Entries    4294967296
    Resolution    1920 x 1080 x 60 hertz
    Bits/Pixel    32
    Memory Address    0xD0000000-0xDFFFFFFF
    Memory Address    0xFDFC0000-0xFDFDFFFF
    I/O Port    0x0000EE00-0x0000EEFF
    IRQ Channel    IRQ 4294967294
    I/O Port    0x000003B0-0x000003BB
    I/O Port    0x000003C0-0x000003DF
    Memory Address    0xA0000-0xBFFFF
    Driver    c:\windows\system32\drivers\atikmpag.sys (8.14.1.6489, 668.13 KB (684,160 bytes), 27-Nov-17 20:08)


    Code:
    09-Dec-17 21:45    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Niet beschikbaar
    Cab Id: 0
    
    Problem signature:
    P1: 18
    P2: 0
    P3: ffffa002c9264240
    P4: 2
    P5: fffffffffffffffe
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\120917-14140-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-21765-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6B1E.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6B1F.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6B40.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_18_668e7f5a55798dd0ae6dbeabcc2a9c4b7f849b1d_00000000_cab_19ec6dec
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 118b28d9-ce4f-46b5-801d-5e5e0b59b66d
    Report Status: 2049
    Hashed bucket:09-Dec-17 21:45    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Niet beschikbaar
    Cab Id: 0
    
    Problem signature:
    P1: 18
    P2: 0
    P3: ffffa002c9264240
    P4: 2
    P5: fffffffffffffffe
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\120917-14140-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-21765-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6B1E.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6B1F.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6B40.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_18_668e7f5a55798dd0ae6dbeabcc2a9c4b7f849b1d_00000000_02f86b3d
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 118b28d9-ce4f-46b5-801d-5e5e0b59b66d
    Report Status: 4
    Hashed bucket:
    13-Dec-17 22:54    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Niet beschikbaar
    Cab Id: 0
    
    Problem signature:
    P1: 18
    P2: 0
    P3: ffffd686feebb430
    P4: 2
    P5: ffffffffffffffff
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121317-13968-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-22078-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER76B6.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER76D5.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7705.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_18_6ffc57f6c52cdb33ae7b5b0c3eefb33cef383d4_00000000_cab_1b48786c
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: bc1e88b0-86e8-4fe5-b79d-45c0587b8ce1
    Report Status: 2049
    Hashed bucket:
    13-Dec-17 22:54    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Niet beschikbaar
    Cab Id: 0
    
    Problem signature:
    P1: 18
    P2: 0
    P3: ffffd686feebb430
    P4: 2
    P5: ffffffffffffffff
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121317-13968-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-22078-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER76B6.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER76D5.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7705.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_18_6ffc57f6c52cdb33ae7b5b0c3eefb33cef383d4_00000000_02ec7714
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: bc1e88b0-86e8-4fe5-b79d-45c0587b8ce1
    Report Status: 4
    Hashed bucket:
    15-Dec-17 13:06    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Niet beschikbaar
    Cab Id: 0
    
    Problem signature:
    P1: deaddead
    P2: 0
    P3: 0
    P4: 19ae2fa8
    P5: 3c2a58ed
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121517-13859-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-21375-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER63BB.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER63DA.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER63FA.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_deaddead_ad12b35b9139b918f562617cb8dc7211e23c09_00000000_cab_166864c4
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 73719b0f-7f0f-43cb-aa9c-d2a87bd31fd4
    Report Status: 2049
    Hashed bucket:
    15-Dec-17 13:06    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Niet beschikbaar
    Cab Id: 0
    
    Problem signature:
    P1: deaddead
    P2: 0
    P3: 0
    P4: 19ae2fa8
    P5: 3c2a58ed
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121517-13859-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-21375-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER63BB.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER63DA.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER63FA.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_deaddead_ad12b35b9139b918f562617cb8dc7211e23c09_00000000_02f863f9
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 73719b0f-7f0f-43cb-aa9c-d2a87bd31fd4
    Report Status: 4
    Hashed bucket:
      My ComputerSystem Spec


  8. Posts : 43
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       15 Dec 2017 #48

    Currently, I am (only) experiencing problems while playing Dungeons2 (my favorite game currently).
    Mostly, when I am near the end of a level (with lot's of items and units in the game), the game freezes regularly. I get an error message which states that the game is not responding, and it gives me the option to either close the game or wait for it to respond. It may look like the screen sort of glitches as a whole, and then the game freezes.

    I do not remember the game freezing at the beginning of a level.
    I do not have problems with temperature.

    In case of a BSOD, freeze or any other problem, I will update my post.

    (I do not understand what you mean with "bugcheck 18". Should/can I do something with that information? )
      My ComputerSystem Spec


  9. Posts : 20,759
    windows 10 professional version 1607 build 14393.969 64 bit
       15 Dec 2017 #49

    When there is a BSOD there is a bugcheck which displays a message and characters (numbers, letters, or numbers and letters).

    Can you uninstall and reinstall the software?
    The graphics driver may need to be uninstalled and re-installed again.
    Can you find a friend, neighbor, relative, or local store to swap the video card?
    If so test the video card in another computer and test another video card in the problematic computer and report results into the thread.

    Create a brand new restore point.
    Review the methods to turn off Windows driver verifier.
    Make sure you have made a backup image using Macrium per the earlier post.
    Run windows driver verifier for 48 hours.
    Post a zip if there are any BSOD.
    Use this link for the test settings:
    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
    Read this link for the methods to turn off windows driver verifier:
    Enable and Disable Driver Verifier in Windows 10 Performance Maintenance Tutorials
      My ComputerSystem Spec


  10. Posts : 43
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       16 Dec 2017 #50

    A brief update: 2 freezes during the game yesterday. See DM collector zip.

    I will continue with your other instructions the next few days.
    Frequent and random appearing BSOD 'internal power error'. Attached Files
      My ComputerSystem Spec


 
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