Windows 10: Frequent and random appearing BSOD 'internal power error'. Solved

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  1. Posts : 43
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       16 Nov 2017 #21

    Open device manager > click view > show hidden devices > expand storage controllers > look for AMD storage controller driver
    I do not seem to have a AMD storage controller driver...
    Click image for larger version. 

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    Update: I successfully used avastclear to remove avast files in safe mode. (Still got the system error msg though, when I logged into windows)
      My ComputerSystem Spec


  2. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Nov 2017 #22

    To find misbehaving drivers there is a tool that stimulates them to produce BSOD.
    The bsod can then be debugged to find the driver.
    The latest bsod have displayed a driver that should be fixed by windows updates.
    So with more bsod we may be able to find the cause of the bsod and fix drivers/hardware.

    Before using windows driver verfier:
    1) backup all files to another drive or to the cloud
    2) make a backup image using Macrium and place the backup image onto another drive
    Macrium Software | Macrium Reflect Free
    3) make a brand new restore point
    4) learn the windows advanced troubleshooting menu options and commands to turn off windows driver verifier.
    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
    Enable and Disable Driver Verifier in Windows 10 Performance Maintenance Tutorials
      My ComputerSystem Spec


  3. Posts : 43
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       16 Nov 2017 #23

    Just to be sure, here the results from TuneHD on my Samsung SSD EVO 850
    Click image for larger version. 

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      My ComputerSystem Spec


  4. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Nov 2017 #24

    Download and install the Samsung software to test the drive:
    Samsung Magician | Consumer SSD | Samsung V-NAND SSD
      My ComputerSystem Spec


  5. Posts : 43
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       17 Nov 2017 #25

    That I already have installed (since installation of the drive )
    Click image for larger version. 

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    I dit not get a BSOD since posting #21
      My ComputerSystem Spec


  6. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       17 Nov 2017 #26

    Many of the drive testing software that we regularly use are not able to test some of the Samsung drives.
    The Samsung software could display results that were missing on HD Tune.
    Click on SMART in the upper right and click on optimization performance and benchmark performance to run through the full tests on the drive and display result images into the thread.
    In comparison the HD Tune was flat line on the benchmark and empty on the Health.
    Please update the steps in post #22.
      My ComputerSystem Spec


  7. Posts : 43
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       17 Nov 2017 #27

    Here are the magician screenshots:

    Disk Drive
    Click image for larger version. 

Name:	samsung magician disk drive.PNG 
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    SMART button:
    Click image for larger version. 

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    Click image for larger version. 

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ID:	164385
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    These tests didn't take long. Perhaps I missed a checkbox?

    Also good to mention, I always get this message when starting " Samsung Magician":
    Click image for larger version. 

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    I installed the SSD drive during Christmas 2016. I tried different drivers etc, but this message always came back.
    As my PC worked perfectly at that time, I let it rest in the end and used the lastest microsoft driver that windows update installed.

    As to the steps in post #22. I did not yet executed these steps, so I cannot give you an update just yet.
    I hesitate a bit, because they seem to bring me in a new level of computer repair&analysis - into an area that is new to me. A bit out of my "comfort zone", and I need time to familiarize myself with these enhanced steps, so that I feel myself capable enough of doing them, without fearing to screw up my PC. Please give me some time for this. I will try to do this during this weekend.

    I also didn't come round into doing steps 10 and 11 from post #8. Should I still do these?
      My ComputerSystem Spec


  8. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       17 Nov 2017 #28

    There were multiple entries in the event logs: Display driver amdkmdap stopped responding and has successfully recovered. If you are having recurrent BSOD then you can update the drivers now and if not having recurrent BSOD steps 10 and 11 can be done if the graphics drivers are misbehaving when using windows driver verifier.

    In device manager please click on view > show hidden devices > expand disk drives > post images related to the Samsung drive > properties > driver tab > click on driver details; properties > details tab > property drop down menu > hardware IDs
      My ComputerSystem Spec


  9. Posts : 43
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       18 Nov 2017 #29

    Still no BSOD today. (fingers crossed)
    Here are the requested images.
    Click image for larger version. 

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ID:	164447
      My ComputerSystem Spec


  10. Posts : 43
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       27 Nov 2017 #30

    Update:
    I did not have a new BSOD since post #21 (more then a week ago). Seems to be going fine now. I'll wait the full two weeks before reporting it als solved.

    However, while playing the game dungeons2, the game still freezes occasionally and then stops reponding. Windows forces the game to close, and I can restart it again normally.

    Therefor, I reinstalled the graphics drivers (today) according to the steps 10 and 11 from post #8.
    After that, I run the DM collector and posted the result attached. (I don't know if this helps).
    I will keep playing the game for the coming week, and see what happens.
    Frequent and random appearing BSOD 'internal power error'. Attached Files
      My ComputerSystem Spec


 
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