Windows 10: Frequent and random appearing BSOD 'internal power error'. Solved

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  1. Posts : 43
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       15 Nov 2017 #11

    Hereby the result of step 5 and 6 for Model WDC WD10

    D drive
    Click image for larger version. 

Name:	chkdsk d-1.PNG 
Views:	1 
Size:	89.7 KB 
ID:	163991
    Click image for larger version. 

Name:	chkdsk d-2.PNG 
Views:	1 
Size:	91.9 KB 
ID:	163992

    E drive
    Click image for larger version. 

Name:	chkdsk e-1.PNG 
Views:	1 
Size:	88.8 KB 
ID:	163993
    Click image for larger version. 

Name:	chkdsk e-2.PNG 
Views:	2 
Size:	92.0 KB 
ID:	163994
      My ComputerSystem Spec


  2. Posts : 43
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       15 Nov 2017 #12

    And hereby the result of step 5 and 6 for Model Samsung SSD 850 EVO 500GB.
    (in windows10, this is my boot C-drive)

    I did this in "full" command prompt mode [started win10 in command prompt mode], because when I tried it in a command prompt window within win10, I got the error that it could not get exclusive rights to this drive. I hope this is OK.

    In "full" command prompt mode, the Model Samsung SSD 850 EVO apparently got drive letter E.

    Click image for larger version. 

Name:	WP_20171115_002.jpg 
Views:	1 
Size:	272.2 KB 
ID:	163996

    Now, I will continu to step 7.
    Please let me know in case I did something wrong in steps 1 through 6.
      My ComputerSystem Spec


  3. Posts : 20,810
    windows 10 professional version 1607 build 14393.969 64 bit
       15 Nov 2017 #13

    Open disk management > expand each volume and health columns so the contents in the rows is in full view > post an image into the thread.
    The chkdsk reports above display d drive followed by e drive followed by another e drive.
    How did e drive become c drive?
    Download and install minitool partition wizard (free non-trial edition) and post an image into the thread:
    MiniTool Partition Wizard | Best partition magic alternative for Windows PC and Server
      My ComputerSystem Spec


  4. Posts : 43
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       15 Nov 2017 #14

    I do not know why the drive letter was different when I started win10 in command prompt mode.

    Here are the screenshots you requested:
    disk management:
    Click image for larger version. 

Name:	disk management.png 
Views:	1 
Size:	37.9 KB 
ID:	164018

    minitool partition wizard
    Click image for larger version. 

Name:	minitool 10.2.2.PNG 
Views:	1 
Size:	99.2 KB 
ID:	164019
      My ComputerSystem Spec


  5. Posts : 20,810
    windows 10 professional version 1607 build 14393.969 64 bit
       15 Nov 2017 #15

    There were corrections made on the C: drive in the volume bitmap (Samsung SSD 850 EVO 500GB)
    The other drives had some cleaning.

    Please post a new zip today and whenever there is a new BSOD:
    BSOD - Posting Instructions - Windows 10 Forums

    See post #8 step #9:
    Post the HD Tune results for each drive when available:
    Images for each:
    Health
    Full error scan
    Benchmark
      My ComputerSystem Spec


  6. Posts : 43
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       16 Nov 2017 #16

    OK, perhaps overkill, but I already did a chkdsk again last night on my c-drive. Here are the results:
    Click image for larger version. 

Name:	checkdisk c at startup.png 
Views:	1 
Size:	14.8 KB 
ID:	164111
    Click image for larger version. 

Name:	checkdsk c-1.PNG 
Views:	1 
Size:	93.0 KB 
ID:	164114
    Click image for larger version. 

Name:	checkdsk c-2.PNG 
Views:	1 
Size:	80.7 KB 
ID:	164115

    Today, I still got multiple BSOD.
    Last edited by Smurfmans; 16 Nov 2017 at 13:11.
      My ComputerSystem Spec


  7. Posts : 43
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       16 Nov 2017 #17

    I first did step 7:
    I downloaded avastclear with the link provided. According to the instruction on the avast site, I rebooted in safe mode and started avastclear.exe

    However:
    After login, I got this [system error] message:
    Click image for larger version. 

Name:	Capture system error.PNG 
Views:	32 
Size:	7.2 KB 
ID:	164133

    Then I starten avastclear and received these 2 error messages:
    Click image for larger version. 

Name:	avast error.PNG 
Views:	32 
Size:	14.7 KB 
ID:	164135

    As this didn't work, I rebooted normally, and uninstalled avast the normal way with "add/remove programms".
      My ComputerSystem Spec


  8. Posts : 20,810
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Nov 2017 #18

    AV products often leave residual software that requires the use of the manufacturers uninstall software.
    Please use the Avast contact us link to get help with the Avast error messages so that there is no residual software.
    Official Avast Support | Contact Form
    If there are no further BSOD after 2 weeks of computer stability you could reinstall Avast.
    If there are recurrent BSOD then you will need to uninstall Avast and find an alternative AV.
    If there are no recurrent BSOD then you can continue using Avast.
    Having sufficient time (2 weeks) to evaluate the computer stability/instability is important so that there are few confounding factors.
      My ComputerSystem Spec


  9. Posts : 43
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       16 Nov 2017 #19

    And here the zip of today (I ran dm_log_collector just after uninstalling avast)
    Frequent and random appearing BSOD 'internal power error'. Attached Files
      My ComputerSystem Spec


  10. Posts : 20,810
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Nov 2017 #20

    Open device manager > click view > show hidden devices > expand storage controllers > look for AMD storage controller driver > right click then left click properties > click details tab > under the property drop down > click hardware ids > post an image into the thread

    amdxata.sys AMD storage controller driver - usually from the Windows 7 DVD Windows Update

    Code:
    amdxata	amdxata	c:\windows\system32\drivers\amdxata.sys	Kernel Driver	Yes	Boot	Running	OK	Normal	No	Yes
      My ComputerSystem Spec


 
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