1.    1 Week Ago #1
    Join Date : Nov 2015
    United Kingdom
    Posts : 9
    Windows 10 Pro 64x

    BSOD Randomly especially when playing games and shutting down


    Hey guys, for the last few months I have been experiencing crashes that forces me to reboot my machine, BSOD's mainly. I was playing Playerunknown Battlegrounds and I was getting kicked out of game and I have a feeling it was due to something on my computer, after doing all the steps I could find on google apart from format it still does not work, when I boot up said game I am greeted with the error "windows cannot access the specified device path or file" I have tried reinstalling games, I have tried different hard drives I just don't know whats wrong, the event log has a load of critical and errors which I can upload.

    Thanks guys.
      My ComputerSystem Spec
  2.    1 Week Ago #2
    Join Date : Jun 2015
    Posts : 12,854
    Windows 10 Pro
      My ComputersSystem Spec
  3.    1 Week Ago #3
    Join Date : Nov 2015
    United Kingdom
    Posts : 9
    Windows 10 Pro 64x
    Thread Starter

    Please find the information you requested
    BSOD Randomly especially when playing games and shutting down Attached Files
      My ComputerSystem Spec
  4.    1 Week Ago #4
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,339
    Windows 10 Pro X64 16299.19

    There are no dumps in the zip file you uploaded. There should be a full dump in C:\Windows\MEMORY.DMP:

    Code:
    Event[1763]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2017-11-10T06:57:37.247
      Event ID: 1001
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-CJK5VHC
      Description: 
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000000a (0x000000032d440100, 0x0000000000000002, 0x0000000000000000, 0xfffff8012dc7a588). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 8c6b7ef1-292a-4b7f-8d07-28b719de8b39.
    Copy that to your Desktop then zip it and upload to a file sharing site like OneDrive then post a link here so we can download it to see what it shows.

    I also see a couple of these in the eventlog.txt file:

    Code:
    Event[1727]:
      Log Name: System
      Source: volmgr
      Date: 2017-11-10T06:57:18.712
      Event ID: 161
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-CJK5VHC
      Description: 
    Dump file creation failed due to error during dump creation.
    ... so that is why there are no mimi-dumps in the C:\Windows\minidump folder.
      My ComputersSystem Spec
  5.    1 Week Ago #5
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,339
    Windows 10 Pro X64 16299.19

    Looking at your Processes list, I would try disabling or uninstalling some of them and see if that helps.

    I AM NOT A GAMER

    Uninstall Bullguard, use built-in Windows Defender for awhile.
    Disable Origin Web Helper Service in services.
    Uninstall Twitch Curse Client.

    Just something to think about.
      My ComputersSystem Spec
  6.    6 Days Ago #6
    Join Date : Nov 2015
    United Kingdom
    Posts : 9
    Windows 10 Pro 64x
    Thread Starter

    Hey guys, So what would I need to do regarded the minidumps has there is nothing in the folder?

    I have tried uninstalling said programs but the issue still persists
      My ComputerSystem Spec
  7.    6 Days Ago #7
    Join Date : Jun 2015
    Posts : 12,854
    Windows 10 Pro




    BSOD Randomly especially when playing games and shutting down Diagnostic Test BSOD Randomly especially when playing games and shutting down
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.
      My ComputersSystem Spec
  8.    6 Days Ago #8
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,339
    Windows 10 Pro X64 16299.19

    Also see if there is a C:\Windows\MEMORY.DMP and if yes, follow the directions I gave you in my previous post.
      My ComputersSystem Spec

 


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