BSOD on colleagues PC. I have minidumps & Microsoft Crash Analyzer Log


  1. Posts : 2
    Windows 10
       #1

    BSOD on colleagues PC. I have minidumps & Microsoft Crash Analyzer Log


    Dear Sirs and Madams,

    I hate to be the guy that asks if I can ask to submit the BSOD info without the Windows Ten dm log collector tool. In the short run it may be difficult for me to regain access to the computer.

    I have the 4 minidump files for each BSOD. I also have analysis log files from Microsoft's Crash Analyzer tool. Will these be sufficient information for me to upload to get your team's opinion on the cause and/or repair?

    I really appreciate your candid feedback.

    Thanks in advance!

    Craig
      My Computer


  2. Posts : 13,961
    Windows 10 Pro X64 21H1 19043.1503
       #2

    Craig, welcome to tenforums.

    So at this point your computer will not boot, and therefore you can't run the dm_log_collector, right?

    If so, go ahead and zip the dumps into a single zip file and upload here in this thread and I'll take a look at them.

    When you upload the dumps, please explain the problem you are having. Also fill out your system specs. They are below the message input area.
      My Computers


  3. Posts : 2
    Windows 10
    Thread Starter
       #3

    Hi Rich,

    I am grateful for your generosity to assist with the BSOD. The computer with the BSOD incidents belongs to a friend of a colleague and is not near me.

    Out of respect to you, I desire to comply with your requests. Unfortunately at this reply stage of the thread I don't see the location around the thread where I can add the specs of the computer that is having the problem. Sorry but this is my first time using the forum. Please advise how to find the location to add the computer specs.

    Thanks

    Craig
      My Computer


  4. Posts : 13,961
    Windows 10 Pro X64 21H1 19043.1503
       #4

    How to fill out System Specs for tenforums.

    See here: System Specs - Fill in at Ten Forums

    Of major interest is the Manufacture and full model number of the computer if purchased or the system board if custom built.

    Do what you can, the more info we have, the better chance we have of helping.
      My Computers


  5. Posts : 40,004
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    It will be easier for you and your friend create accounts on Ten Forums in which you enter the computer specifications and problems related to the computers.
    Alternatively please have your friend send to you the DM log collector zip to post into the thread so that you have the required posting information.
      My Computer


 

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