Windows 10: BSOD on colleagues PC. I have minidumps & Microsoft Crash Analyzer Log

  1.    10 Nov 2017 #1

    BSOD on colleagues PC. I have minidumps & Microsoft Crash Analyzer Log

    Dear Sirs and Madams,

    I hate to be the guy that asks if I can ask to submit the BSOD info without the Windows Ten dm log collector tool. In the short run it may be difficult for me to regain access to the computer.

    I have the 4 minidump files for each BSOD. I also have analysis log files from Microsoft's Crash Analyzer tool. Will these be sufficient information for me to upload to get your team's opinion on the cause and/or repair?

    I really appreciate your candid feedback.

    Thanks in advance!

      My ComputerSystem Spec

  2. Ztruker's Avatar
    Posts : 6,409
    Windows 10 Pro X64 17134.191
       10 Nov 2017 #2

    Craig, welcome to tenforums.

    So at this point your computer will not boot, and therefore you can't run the dm_log_collector, right?

    If so, go ahead and zip the dumps into a single zip file and upload here in this thread and I'll take a look at them.

    When you upload the dumps, please explain the problem you are having. Also fill out your system specs. They are below the message input area.
      My ComputersSystem Spec

  3.    10 Nov 2017 #3

    Hi Rich,

    I am grateful for your generosity to assist with the BSOD. The computer with the BSOD incidents belongs to a friend of a colleague and is not near me.

    Out of respect to you, I desire to comply with your requests. Unfortunately at this reply stage of the thread I don't see the location around the thread where I can add the specs of the computer that is having the problem. Sorry but this is my first time using the forum. Please advise how to find the location to add the computer specs.


      My ComputerSystem Spec

  4. Ztruker's Avatar
    Posts : 6,409
    Windows 10 Pro X64 17134.191
       10 Nov 2017 #4

    How to fill out System Specs for tenforums.

    See here: System Specs - Fill in at Ten Forums

    Of major interest is the Manufacture and full model number of the computer if purchased or the system board if custom built.

    Do what you can, the more info we have, the better chance we have of helping.
      My ComputersSystem Spec

  5. Posts : 20,810
    windows 10 professional version 1607 build 14393.969 64 bit
       10 Nov 2017 #5

    It will be easier for you and your friend create accounts on Ten Forums in which you enter the computer specifications and problems related to the computers.
    Alternatively please have your friend send to you the DM log collector zip to post into the thread so that you have the required posting information.
      My ComputerSystem Spec


Related Threads
Solved Microsoft Edge crash in Browsers and Email
When I open Edge it will come on line to my home page, flick off once, come back on and then go off totally and returns to my desktop. Is there a way to re-install Edge? Firefox and Internet Explorer work fine. I have changed my default browser and...
Read more:
Dear all, First, thanks for all the help in advance. So I've gotten two BSODs in the last month since I've built this computer (most recently today; last one about 3 weeks ago). But when I went to use bluescreenviewer, there's been over 10...
Screenshots of Microsoft Edge’s Page Analyzer extension leaks, should be coming soon 69088 Read more:
Recently i've updated my pc to Windows 10 and now it keeps crashing/hanging quite often and mostly while im in games. Basically the "shutdown sound" plays, PC freezes, monitor goes black, keyboard and everything else switches off but...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 14:07.
Find Us