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  1.    1 Week Ago #1
    Join Date : Nov 2017
    Posts : 12
    Windows 10 Pro x64

    Random BSOD Win10 Pro x64 Build 1703


    Hello guys, this BSOD is actually for my wife's desktop, which has been having this random BSOD for quite a while now, so the crash log zip includes a bunch of dump files, I can't stand it anymore, so want to get some help from the pros

    You can probably see from the dump files, I've been trying different video cards to solve the BSOD, and eventually bought a GTX 1050 and thought it would make a difference, it kinda did, she doesn't have BSODs during gameplay anymore, but the random BSOD while she's not doing anything are not getting any better. Sometimes her computer would restarts by itself when nobody's using it.

    And here's the specs:
    AMD Phenom II X2 550
    Gigabyte GA-770T-USB3
    OCZ 4GB DDR3
    EVGA Geforce GTX 1050 SC
    Corsair 550w
    Razer BlackWidow keyboard
    Logitech Performance MX mouse
    Wacom Bamboo Pen Tablet
    Random BSOD Win10 Pro x64 Build 1703 Attached Files
      My ComputerSystem Spec
  2.    1 Week Ago #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,343
    Windows 10 Pro X64 16299.19

    terrancez, welcome to win10forums.

    Can you please change the language? I can't read the logs in the current language which makes it difficult to provide help.

    Language - Add, Remove, and Change in Windows 10 - Windows 10 Tutorials

    Re-run DM_Log_collector when done and upload the zip file, see if that helps.

    You can put the language back to your normal one once done though you may have to do this multiple times if I need you to run DM_Log_collector again in the future.

    Thank you.

    Note: Especially needed for the eventlog.txt file.
      My ComputersSystem Spec
  3.    1 Week Ago #3
    Join Date : Nov 2017
    Posts : 12
    Windows 10 Pro x64
    Thread Starter

    Hi Ztruker, thanks for the reply. Sorry I didn't even realize the log files are in her display language, I just changed her windows display language to english and rerun the log collector, but the eventlog.txt is still in her original language, looks like it was recorded like that, doesn't matter what language I change it to.

    I don't know what else to do, maybe you can paste some the lines you think are important here, so I can translate them for you?
      My ComputerSystem Spec
  4.    1 Week Ago #4
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,343
    Windows 10 Pro X64 16299.19

    That's the problem. I don't kow what's important as I can't read them. The event codes don't mean much to me, it's the descriptions that I go by.

    I saw recently where someone somehow translated an eventlog.txt from non-english to english, let me see if I can find out how?
    @zbook, if you see this, did you get an answer to your question about that?
      My ComputersSystem Spec
  5.    1 Week Ago #5
    Join Date : Apr 2017
    Posts : 8,703
    windows 10 professional version 1607 build 14393.969 64 bit

    The language change to English from European languages has not been problematic compared to Asian languages.
    In one post the ten forums tutorial information only partially worked (some parts of the event log were in English and other parts were in a foreign language or was changed to characters that could not be interpreted) despite the number of attempts.
    In another post it was several back and forth changes back to the primary language then to English again that worked.
    In others the OP did not provide the information.
    In another it required a clean install followed by troubleshooting. The OP was given the option to continue in English or using Macrium to restore the image after the completion of the troubleshooting.
      My ComputerSystem Spec
  6.    1 Week Ago #6
    Join Date : Nov 2017
    Posts : 12
    Windows 10 Pro x64
    Thread Starter

    Quote Originally Posted by Ztruker View Post
    That's the problem. I don't kow what's important as I can't read them. The event codes don't mean much to me, it's the descriptions that I go by.
    Would the errors and warnings around the time of the BSOD be useful or do you also need to see other type of logs at other time? Because I know exactly when did her system crashed, so if it's useful I can translate the events around that time.
      My ComputerSystem Spec
  7.    1 Week Ago #7
    Join Date : Apr 2017
    Posts : 8,703
    windows 10 professional version 1607 build 14393.969 64 bit

    We are able to identify multiple misbehaving drivers.
    However we look at the whole picture and cannot do that when the event logs are unreadable.
    The msinfo32 is also unreadable.
    Do you have all of the files backed up?
    Have you made a backup image of the drive?
    Would you be able to perform a clean install (delete partitions, make an unallocated drive) reinstall windows with English as the default language. Then when the troubleshooting is completed change the default language to the native language?
    Which version and build of Windows are you using (type in left lower corner search winver and view the pop up)? And is it single or multilanguage?
      My ComputerSystem Spec
  8.    1 Week Ago #8
    Join Date : Nov 2017
    Posts : 12
    Windows 10 Pro x64
    Thread Starter

    Quote Originally Posted by zbook View Post
    We are able to identify multiple misbehaving drivers.
    However we look at the whole picture and cannot do that when the event logs are unreadable.
    The msinfo32 is also unreadable.
    Do you have all of the files backed up?
    Have you made a backup image of the drive?
    Would you be able to perform a clean install (delete partitions, make an unallocated drive) reinstall windows with English as the default language. Then when the troubleshooting is completed change the default language to the native language?
    Which version and build of Windows are you using (type in left lower corner search winver and view the pop up)? And is it single or multilanguage?
    Ok looks like that's the only option now, her computer is due for a reinstall anyway, I will do that and see if that will fix the BSODs, thanks guys.
      My ComputerSystem Spec
  9.    1 Week Ago #9
    Join Date : Apr 2017
    Posts : 8,703
    windows 10 professional version 1607 build 14393.969 64 bit

    The bios is dated 2010.
    Gigabyte does not provide support for this computers configuration with Windows 10.
    So for drivers that may involve installing the Windows 8 drivers and drivers from the component manufacturer websites.
    What is the age of the computer?
    Are all the parts original?
    Were some replaced?
    If the drive was replaced what is the age of the drive?
    One of the dumps points to hardware memory. The other dumps indicated misbehaving hardware and software drivers.
    These included Nvidia graphics, Realtek, and the antivirus Avira.
    nvlddmkm, rt640x64, avipbb, avgntflt
    With the event logs as well as msinfo32 we can better assess the status of the hardware.
    So if it is possible to use English as the default language during troubleshooting and then return to the native language we can best assess the computer environment.
      My ComputerSystem Spec
  10.    1 Week Ago #10
    Join Date : Nov 2017
    Posts : 12
    Windows 10 Pro x64
    Thread Starter

    This computer is pretty old, should be around 6 years or so, it's just for my wife for some browsing and light gaming.
    I built this pc for her, so this is not a brand name prebuilt pc. I replaced a few things since built, the hard drive and display card and some peripherals.
    And setting the default language to English is exactly what I'm planning to do. Right now I'm in the process of using the built-in reset function to reset it and removing all files on C drive.
      My ComputerSystem Spec

 
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