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  1.    1 Week Ago #11
    Join Date : Apr 2017
    Posts : 8,667
    windows 10 professional version 1607 build 14393.969 64 bit

    You can install the latest version of Windows using this website:
    Download Windows 10
    Creating a bootable windows 10 iso allows you to use the flash drive to fix other computers.
    So if you can find a flash drive that you can format (the 1607 version was approximately 4 GB) then you can create the bootable widows 10 iso.
    Then you can insert the flash drive into a USB 3 or USB 2 port and change the bios boot order so that it boots first to the external USB hard drive. Then follow the steps in this link: Clean Install Windows 10 Installation Upgrade Tutorials
    This method is not using the computer's windows advanced troubleshooting menu and performing a reset with save files. This method deletes all files and applications and makes an unallocated drive. It is the way to clean malware etc. and start with the cleanest drive.

    Plan to install fresh drivers, and test some of the hardware given the age of the computer.


    Please update the system specs in the "My Computer" section:
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Please include PSU, cooler. case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, printer, headset, xbox, etc.)
    Last edited by zbook; 1 Week Ago at 02:10.
      My ComputerSystem Spec
  2.    1 Week Ago #12
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,343
    Windows 10 Pro X64 16299.19

    Sounds like a good plan. Once English is installed, run dm_log_collector if there are any more BSODs and upload the resulting zip and we'll take another look.

    I've run Windows 10 on older systems without problems but also had serious problems on systems that were only 4 or 5 years old. No way to tell until we can see al the info we need to look at.

    Good luck.
      My ComputersSystem Spec
  3.    5 Days Ago #13
    Join Date : Nov 2017
    Posts : 12
    Windows 10 Pro x64
    Thread Starter

    Ok, I did a clean reset of her computer using English as the default language, and only installed the video driver pretty much, but it still has pretty frequent self restarts, here's the logs, do you guys mind to take another look? Thanks a lot.
    Random BSOD Win10 Pro x64 Build 1703 Attached Files
      My ComputerSystem Spec
  4.    5 Days Ago #14
    Join Date : Apr 2017
    Posts : 8,667
    windows 10 professional version 1607 build 14393.969 64 bit

    Please turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Performance Maintenance Tutorials

    Today is 11/14/2017 and the last crash reported in the event viewer was on 11/10/2017.
    The last BSOD was also on 11/10/2017.

    The event viewer had displayed that Windows had failed fast startup.
    Let us know the impact of turning off fast startup.
      My ComputerSystem Spec
  5.    5 Days Ago #15
    Join Date : Nov 2017
    Posts : 12
    Windows 10 Pro x64
    Thread Starter

    I turned off Fast Startup according to that link. Her computer actually restarted by itself this afternoon, I don't know if it's a BSOD or not because nobody is around, but it wasn't recorded in the event logs, so I'm wondering if it's the windows update restarting, do you see anything in there might indicate why?
      My ComputerSystem Spec
  6.    5 Days Ago #16
    Join Date : Apr 2017
    Posts : 8,667
    windows 10 professional version 1607 build 14393.969 64 bit

    The current windows version is 1703 and can be upgraded to 1709.
    There was a fault noted on 11/14 at 8:52 PM Otherwise the events prior to that were on 11/10.
    The fault at 8:52 PM was TIworker.exe which is related to Windows installer for the component store.
      My ComputerSystem Spec
  7.    5 Days Ago #17
    Join Date : Nov 2017
    Posts : 12
    Windows 10 Pro x64
    Thread Starter

    Ok I will keep monitoring her pc and see if there's any more BSODs.
      My ComputerSystem Spec

 
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