Computer Shuts Down with no BSOD or Displayed Error

Alektrona · 09 Nov 2017

Hey guys!

Recently (as of November 4th), my computer has started shutting off (and subsequently restarting) without displaying any errors or a BSOD. In the event logs, all that it shows is that the system has shut off unexpectedly (here is a screenshot of the event log, with the three most recent entries being these crashes: Imgur: The most awesome images on the Internet). While that's being filtered by critical, there is also nothing before it in the logs that indicates anything went wrong. Interestingly (or possibly this is irrelevant) but just before the first crash, the PFRO log reports the following:

11/4/2017 0:17:5 - PFRO Error: ??\C:\WINDOWS\system32\spool\V4Dirs\CEBB0FAE-5501-4B67-89C5-24AD5E7F1C4D\94766af2.gpd, |delete operation|, 0xc000003411/4/2017 0:17:5 - PFRO Error: ??\C:\WINDOWS\System32\DriverStore\Temp\DEL62ED.tmp, |delete operation|, 0xc0000121

The first crash happened during a loading screen in Skyrim. The second crash happened while watching a friend stream PUBG. This final crash happened while launching Golf With Friends. I've attached the zip file of all the information required to post here, but I'm also happy to get anything else you guys need to figure it out.

Thank you!

Alektrona

zbook · 09 Nov 2017

The website has strict rules about piracy. If there is any pirated software or tools used to pirate software they would need to be removed to get support.

Please update the system specs:
How To Fill Out Your System Specs
System Specs - Fill in at Ten Forums:
System Specs - Fill in at Ten Forums General Tips Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Please include PSU, cooler, case, peripherals including anything attached to the computer by wired or wireless (mouse, keyboard, printer, headset, xbox, etc.)

Alektrona · 09 Nov 2017

Hi! I don't have any pirated software on my computer, so that should be all set. I just updated my system specs in my profile as well. Let me know if you need anything else!

zbook · 09 Nov 2017

Please report into the thread information about:
1) leagueoflegends.com
2) nhl.com

Alektrona · 09 Nov 2017

Leagueoflegends.com would be the main website for the free MOBA, League of Legends. I occasionally visit the website, but I'm not sure what else to report there.

Kind of a similar story for nhl.com, which is the main website for the National Hockey League. I'm a Bruins fan (and one of my best friends is a Blues fan) so we link each other some articles and stats from that website.

Sorry I can't be more helpful, I'm not sure about the context of how those websites came up. = )

zbook · 09 Nov 2017

Welcome to Ten Forums BSOD forum.

For all tests please make sure that images are posted into the thread.
In case there are problems posting images please use one drive or drop box and post share links into the thread.

Please open administrative command prompt and type or copy and paste:
1) sfc /scannow
2) dism /online /cleanup-image /restorehealth
3) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

4) Run HDTune:
http://www.hdtune.com/

to check the health,
scan for errors, no quick scan but full scan
run a benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
the health,
the error scan,
the benchmark incl. following
transfer rate,
access time,
burst rate,
cpu usage.
Take Screenshot in Windows 10 General Tips Tutorials

5) Open administrative command prompt and type or copy and paste: chkdsk /x /r
This may take many hours so plan to run overnight.

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\Windows\system32>chkdsk /x /r
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
Type Y and then reboot.
Perform this on each partition and use the syntax chkdsk /x /r C: changing C to the applicable drive letter.
6) Post the event viewer chkdsk report into the thread using the information in this link:
Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials

7) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
This may take hours so plan to run it overnight.
Please make sure you use the Memtest86+ version 5.01 with the link below.
Memtest86+ - Advanced Memory Diagnostic Tool
The testing is done not by time but by passes.
The more passes the better.
There are a significant number of false negatives if fewer than 8 passes are made.
A false negative is a test pass when there is malfunctioning RAM.
There is 16 GB of RAM on the computer.
Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
Just 1 error is a fail and you can abort testing.
Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.

When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
Memory problems. - Microsoft Community
MemTest86+ - Test RAM BSOD Tutorials

8) Turn off Windows fast startup:
Turn On or Off Fast Startup in Windows 10 Performance Maintenance Tutorials

9) Open disk management > post an image into the thread
10) In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings > on the advanced tab in startup and recovery click settings > post an image into the thread

12) Make sure that there is no over clocking while troubleshooting.

13) Sometimes there are problems in the bios that produce bsod.
The BIOS: BIOS Version/Date American Megatrends Inc. F3, 10/20/2015

14) Please check to see if this is the most up to date version.
15) To ensure that there are no improper bios settings please reset the bios.
16) Sometimes there can be failure to boot after resetting the bios.
17) So please make sure your files are backed up.
18) Please make a backup image with Macrium:
Macrium Software | Macrium Reflect Free:
Macrium Software | Your Image is Everything
Macrium Software | Macrium Reflect Free

19) And please create a brand new restore point.

How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computers CMOS to Reset BIOS Settings

3 Ways to Reset Your BIOS - wikiHow:
3 Ways to Reset Your BIOS - wikiHow

20) Please open the website for the computer's drivers and post a URL into the thread.

21) Open device manager > click view > show hidden devices > expand all rows > look for any row with a yellow triangle and black exclamation mark > post images into the thread.

22) Uninstall Malwarebytes during the troubleshooting process.

23) Please make sure that chkdsk /r and HD Tune tests are performed on each partition/drive.

24) Find the memory dump file and post a one drive or drop box share link into the thread >memory dump file: %SystemRoot%\MEMORY.DMP or C:\Windows\MEMORY.DMP

Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results.

Code:

Event[512]:
  Log Name: System
  Source: Volsnap
  Date: 2017-07-14T13:59:36.580
  Event ID: 24
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Alecto
  Description: 
There was insufficient disk space on volume K: to grow the shadow copy storage for shadow copies of K:.  As a result of this failure all shadow copies of volume K: are at risk of being deleted.

Code:

Event[513]:
  Log Name: System
  Source: Volsnap
  Date: 2017-07-14T14:07:31.309
  Event ID: 35
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Alecto
  Description: 
The shadow copies of volume K: were aborted because the shadow copy storage failed to grow.

Code:

Event[538]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2017-07-15T01:27:25.538
  Event ID: 29
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Alecto
  Description: 
Windows failed fast startup with error status 0xC000007B.

Code:

Event[3477]:
  Log Name: System
  Source: Disk
  Date: 2017-09-15T02:40:47.482
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Alecto
  Description: 
The driver detected a controller error on \Device\Harddisk2\DR2.

Code:

Event[2694]:
  Log Name: System
  Source: Disk
  Date: 2017-08-30T03:41:50.020
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Alecto
  Description: 
The driver detected a controller error on \Device\Harddisk3\DR6.

Code:

Event[2653]:
  Log Name: System
  Source: Volsnap
  Date: 2017-08-29T00:37:17.423
  Event ID: 33
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Alecto
  Description: 
The oldest shadow copy of volume K: was deleted to keep disk space usage for shadow copies of volume K: below the user defined limit.

Code:

Event[1665]:
  Log Name: System
  Source: Disk
  Date: 2017-08-04T01:04:32.578
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Alecto
  Description: 
An error was detected on device \Device\Harddisk2\DR85 during a paging operation.

Code:

Event[1646]:
  Log Name: System
  Source: Disk
  Date: 2017-08-03T15:56:16.935
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Alecto
  Description: 
An error was detected on device \Device\Harddisk2\DR82 during a paging operation.

Code:

Event[1481]:
  Log Name: System
  Source: Disk
  Date: 2017-07-31T01:13:38.812
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Alecto
  Description: 
An error was detected on device \Device\Harddisk2\DR38 during a paging operation.

Event[1482]:
  Log Name: System
  Source: Disk
  Date: 2017-07-31T01:13:38.812
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Alecto
  Description: 
An error was detected on device \Device\Harddisk2\DR38 during a paging operation.

Event[1483]:
  Log Name: System
  Source: Disk
  Date: 2017-07-31T01:13:38.812
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Alecto
  Description: 
An error was detected on device \Device\Harddisk2\DR38 during a paging operation.

Event[1484]:
  Log Name: System
  Source: Disk
  Date: 2017-07-31T01:13:38.812
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Alecto
  Description: 
An error was detected on device \Device\Harddisk2\DR38 during a paging operation.

Code:

Event[1095]:
  Log Name: System
  Source: Disk
  Date: 2017-07-23T03:16:20.381
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Alecto
  Description: 
The driver detected a controller error on \Device\Harddisk2\DR2.

Code:

Event[1092]:
  Log Name: System
  Source: Display
  Date: 2017-07-22T21:32:32.101
  Event ID: 4101
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Alecto
  Description: 
Display driver nvlddmkm stopped responding and has successfully recovered.

Event[1093]:
  Log Name: System
  Source: Display
  Date: 2017-07-22T22:02:36.851
  Event ID: 4101
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Alecto
  Description: 
Display driver nvlddmkm stopped responding and has successfully recovered.

Event[1094]:
  Log Name: System
  Source: Display
  Date: 2017-07-22T23:23:58.163
  Event ID: 4101
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Alecto
  Description: 
Display driver nvlddmkm stopped responding and has successfully recovered.

Code:

Event[995]:
  Log Name: System
  Source: Disk
  Date: 2017-07-22T15:18:44.011
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Alecto
  Description: 
An error was detected on device \Device\Harddisk2\DR135 during a paging operation.

Code:

Event[5083]:
  Log Name: System
  Source: Display
  Date: 2017-11-01T05:45:16.420
  Event ID: 4101
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Alecto
  Description: 
Display driver nvlddmkm stopped responding and has successfully recovered.

Code:

Standard PS/2 Keyboard    ACPI\PNP0303\0    This device is not present, is not working properly, or does not have all its drivers installed.

Code:

Microsoft PS/2 Mouse    ACPI\PNP0F03\0    This device is not present, is not working properly, or does not have all its drivers installed.

Code:

7/15/2017 5:27 AM    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: d1
P2: 0
P3: ff
P4: 1
P5: 0
P6: 10_0_15063
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\071517-4390-01.dmp
\\?\C:\Windows\Temp\WER-5921-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER25A9.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER25AA.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER25BB.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_d1_4f8d8342b4f49dfd8efbe1b4185485a12434d_00000000_cab_199c273e

Analysis symbol: 
Rechecking for solution: 0
Report Id: 5b74425e-4b87-45b7-8ce9-4298136a2edf
Report Status: 2049
Hashed bucket:
7/15/2017 5:27 AM    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: d1
P2: 0
P3: ff
P4: 1
P5: 0
P6: 10_0_15063
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\071517-4390-01.dmp
\\?\C:\Windows\Temp\WER-5921-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER25A9.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER25AA.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER25BB.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_d1_4f8d8342b4f49dfd8efbe1b4185485a12434d_00000000_02d425b8

Analysis symbol: 
Rechecking for solution: 0
Report Id: 5b74425e-4b87-45b7-8ce9-4298136a2edf
Report Status: 4
Hashed bucket:

Alektrona · 09 Nov 2017

Thanks for replying so quickly!

Here's the result of the system file checker:

Code:

C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.

Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

And here are the results of the second is as follows:

Code:

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool

Version: 10.0.15063.0

Image Version: 10.0.15063.0[==========================100.0%==========================] The restore operation completed successfully.

The operation completed successfully.

I just saw the other steps you posted and I'm doing them now.

Alektrona · 09 Nov 2017

4) Here are the HD Tune error scans for my two SSDs: https://i.imgur.com/rzLKmye.png and https://i.imgur.com/x8EJlyl.png

Here are the benchmarks for my two SSDs: https://i.imgur.com/j1P3SqL.png and https://i.imgur.com/ezOzBNc.png

Here is the health of the first SSD:

Code:

HD Tune: CT250BX100SSD1 HealthID                               Current  Worst    ThresholdData     Status   (01) Raw Read Error Rate         100      100      0        0        Ok       (05) Reallocated Sector Count    100      100      0        0        Ok       (09) Power On Hours Count        100      100      0        2254     Ok       (0C) Power Cycle Count           100      100      0        109      Ok       (A0) (unknown attribute)         100      100      0        0        Ok       (A1) (unknown attribute)         100      100      0        73       Ok       (A3) (unknown attribute)         100      100      0        18       Ok       (A4) (unknown attribute)         100      100      0        48861    Ok       (A5) (unknown attribute)         100      100      0        98       Ok       (A6) (unknown attribute)         100      100      0        1        Ok       (A7) (unknown attribute)         100      100      0        45       Ok       (A8) (unknown attribute)         100      100      0        2000     Ok       (A9) (unknown attribute)         100      100      0        100      Ok       (AF) (unknown attribute)         100      100      0        0        Ok       (B0) (unknown attribute)         100      100      0        0        Ok       (B1) (unknown attribute)         100      100      0        3        Ok       (B2) (unknown attribute)         100      100      0        0        Ok       (B5) (unknown attribute)         100      100      0        0        Ok       (B6) (unknown attribute)         100      100      0        0        Ok       (C0) Power Off Retract Count     100      100      0        29       Ok       (C2) Temperature                 100      100      0        25       Ok       (C3) Hardware ECC Recovered      100      100      0        62422    Ok       (C4) Reallocated Event Count     100      100      0        0        Ok       (C5) Current Pending Sector      100      100      0        0        Ok       (C6) Offline Uncorrectable       100      100      0        0        Ok       (C7) Ultra DMA CRC Error Count   100      100      0        2        Ok       (E8) (unknown attribute)         100      100      0        100      Ok       (F1) (unknown attribute)         100      100      0        247829   Ok       (F2) (unknown attribute)         100      100      0        256322   Ok       (F5) (unknown attribute)         100      100      0        390888   Ok       Power On Time         : 2254Health Status         : Ok

Here is the health of the second SSD:

Code:

HD Tune: Samsun  HealthID                               Current  Worst    ThresholdData       Status   (05) Reallocated Sector Count    100      100      10       0          Ok       (09) Power On Hours Count        97       97       0        11368      Ok       (0C) Power Cycle Count           99       99       0        90         Ok       (B1) (unknown attribute)         98       98       0        24         Ok       (B3) (unknown attribute)         100      100      10       0          Ok       (B5) (unknown attribute)         100      100      10       0          Ok       (B6) (unknown attribute)         100      100      10       0          Ok       (B7) (unknown attribute)         100      100      10       0          Ok       (BB) (unknown attribute)         100      100      0        0          Ok       (BE) Airflow Temperature         78       59       0        22         Ok       (C3) Hardware ECC Recovered      200      200      0        0          Ok       (C7) Ultra DMA CRC Error Count   100      100      0        0          Ok       (EB) (unknown attribute)         99       99       0        21         Ok       (F1) (unknown attribute)         99       99       0        855818136  Ok       Power On Time         : 11368Health Status         : Ok

5+6) I'll run chkdsk tonight

7) I ran memtest last night. While it didn't get to 8 full passes (I interrupted it when I woke up) it got to 5 passes over 11 hours and it had no errors. I can run this again if we come to a point where it's very likely to be the RAM or we think there are false negatives, but I'd rather not be without my computer for a full day just to be extra sure unless we have no other options. I have 16 gigs of RAM so it takes a long time to run.

8) Fastboot is off in my BIOS (saw that while seeing if I had memtest as a preinstalled option without using a flashdrive)

9) Here is a screenshot of my disk management pane- https://i.imgur.com/D96Y92S.png

10) I do not have a left pane or advanced system settings in my control panel. Searching my computer for startup and recovery turned up nothing. I had options to remove programs from startup or to create a restore point, or to back up from a previous restore.

12) Currently not overclocking

13) I checked the BIOS updates from my motherboard's manufacturer, and none of the 8 updates were related to my issue (e.g. support for i7 processors. Given it's a risky process, I'll hold off for now. I'll update it if you really think that's the next step, though.

20) Not sure what you're asking for. Some of my initial factory drivers were from a disk that came with my motherboard (such as my WiFi drivers). Others were installed as part of the Windows 10 installation. Here's the website for my graphics card's drivers: https://www.geforce.com/drivers where my card is under GeForce -> 900 Series -> GTX 970

Here is the website for the motherboard with my drivers: GA-Z170N-Gaming 5 (rev. 1.0) | Motherboard - GIGABYTE

21) Here is a screenshot of my device manager: https://i.imgur.com/LqWrfG8.png It looks like there is a warning triangle next to the mouse and keyboard.

22) I have disabled malwarebytes (which was interacting poorly with my VPN for work anyway)

23) I'l run chkdsk on both my boot drive and my SSD for my game library

24) My MEMORY.DMP file is 14 gigs, so it'd take an estimated 9 hours to upload it. Is there something specific you'd like from it?

zbook · 09 Nov 2017

4) Please post images of the HD Tune health scans into the the thread.
9) For disk management please widen each column so that the text in each row is in full view > post an image into the thread.
10) Open the system control panel by typing system in the left lower corner search. If the system control panel is not found using this method then open the control panel and click on system > then on the left pane click on advanced system settings > follow the steps in the prior post
13 and 14) Please update the BIOS from F3 > to the most up to date non beta edition.
22) Malwarebytes was a faulting application. Please uninstall Malwarebytes during the troubleshooting process

Alektrona · 09 Nov 2017

4) I had pasted the output because the window doesn't allow for resizing, which would have let me take a full screenshot.

First SSD: https://i.imgur.com/6bhgajb.png and https://i.imgur.com/pGaxidI.png

Second SSD: https://i.imgur.com/osMYJT6.png

9) The larger disk management window: https://i.imgur.com/hsk2xT1.png

10) Here's the screenshot of that: https://i.imgur.com/3NNvrwz.png

13) I'll update my BIOS now

22) Malwarebytes has been uninstalled for now