Windows 10: Blue Screen of Death (Crash) When Playing Games

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  1. Posts : 24
    Microsoft Windows 10 (build 16299), 64-bit
    Thread Starter
       11 Nov 2017 #21

    Just had a few crashes upon restart.DESKTOP-UJ3E6U6-Sat_11_11_2017__94351_65.zip
      My ComputerSystem Spec


  2. Posts : 18,511
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Nov 2017 #22

    Both Malwarebytes and Avira were faulting applications.
    So far Malwarebytes was identified as the source of misbehaving drivers.

    Please uninstall Avira during the troubleshooting process:
    How do I uninstall my Avira Antivirus product?
    Turn on Windows defender.

    Continue using Windows driver verifier.
      My ComputerSystem Spec


  3. Posts : 24
    Microsoft Windows 10 (build 16299), 64-bit
    Thread Starter
       12 Nov 2017 #23

    I'm hoping I've fixed the issue. After uninstalling avira, the computer crashed upon restart. This time it told me the problem was iomap64.sys. After a little research i found out this driver belongs to the Asus suite 3. Software for the mobo to monitor and overclock. Sounds like many people have had issues with that exact driver and its conflict with nvidias drivers. When this problem first started a few months ago I had just updated nvidias drivers. I have uninstalled the Asus suite and deleted all traces of that driver in safe mode. It was in 4 locations. No crashed since. I will keep my fingers crossed.
      My ComputerSystem Spec


  4. Posts : 24
    Microsoft Windows 10 (build 16299), 64-bit
    Thread Starter
       12 Dec 2017 #24

    I am reviving this thread because I have run into a new issue and I got such great help last time. Today I randomly got a bsod. The stop code was 0xc000021a. Upon restart I am stuck in a bsod loop. When Windows tries to go into the automatic repair I still get a bsod. Further more if I try to boot to the Windows disc or usb I still get a bsod.

    Sometimes I don't get even that far and the comp freezes after the bios screen and before it tries to load Windows. When I do get a bsod I get different stop codes. Other than the one listed above I have gotten: driver_irql_not_less_or_equal
    kmode_exception_not_handled
    critical process died

    I have tried swapping the memory around. I have removed one stick and then tried the other stick to see if one was bad. No change. If I put the sticks into slots B1 and B2 instead of A1 and A2 the computer won't boot at all. I have disconnected the HD to see if it was a problem booting to disc. No change.

    I can't get to safe mode of even reinstall Windows.

    Do I have a bad mobo maybe?
      My ComputerSystem Spec


  5. Posts : 18,511
    windows 10 professional version 1607 build 14393.969 64 bit
       12 Dec 2017 #25

    1) Does the computer post?
    What is POST?
    2) Are there beep codes?
    3) Do your hear the drives?
    4) Do you hear the fans?
    5) Run though these links:
    POST troubleshooting steps
    Computer POST and beep codes
    6) Find some flash drives that your can format.
    7) Create a bootable windows 10 iso:
    Download Windows 10
    8) Create a bootable Memtest86+ version 5.01 flash drive
    9) Create a Kyhi boot drive:
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
    10) Report the post steps and the progress with the flash drives
      My ComputerSystem Spec


  6. Posts : 24
    Microsoft Windows 10 (build 16299), 64-bit
    Thread Starter
       13 Dec 2017 #26

    Ok. There are no beeps during post, but there never were i don't think. All fans start fine. The HDDs are SSDs so i can't hear them. I am able to navigate the bios fine.

    Memtest loaded fine and found no errors.

    I made a kyhi boot usb. I get a Windows logo upon boot and then a bsod. The exact same thing as when I try to boot to the Windows disc. I tried to boot several times from the usb and got different stop codes listed above.
      My ComputerSystem Spec


  7. Posts : 18,511
    windows 10 professional version 1607 build 14393.969 64 bit
       13 Dec 2017 #27

    For memtest86+ version 5.01
    Please test for 8 or more passes.
    Memtest86+ version 5.01 is not run by time but by passes.
    The more the passes the better the test.
    There are multiple software products to test RAM. Please make sure that you use this link: Memtest86+ - Advanced Memory Diagnostic Tool
    When testing has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    A substantial poertion of the testing can be done overnight.
    Just 1 error is a fail and you can abort testing.
    Then remove all RAM except 1 module and test 1 RAM module at a time in the same DIMM for 8 or more passes.

    If you are able to boot to windows or safe mode run the DM log collector and post a zip into the thread for troubleshooting:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec


  8. Posts : 24
    Microsoft Windows 10 (build 16299), 64-bit
    Thread Starter
       18 Dec 2017 #28

    I have run Memtest with all combinations of my 2 sticks of ram. Found no errors.

    I took the memory sticks out of slots a1 and b1. I moved them to a2 and b2 where they should have been to begin with. The computer would not boot at all. Not even to the bios.

    I read somewhere that 2 touching cpu pins could cause this. I took the cpu off and checked the line with a magnifying glass. Couldn't find anything so I reinstalled the cpu.

    For some reason the computer now boots with sticks in a2 and b2, but still crashed. If I let the computer sit a while off and then boot i can sometimes get into Windows for a few seconds before the bsod. After that it won't make it that far.

    I bought the same exact memory to swap out for shits and giggles thinking if it fixed my issue great and if it didn't i would just have 32gb instead of 16. No loss either way. No change with new sticks unfortunately.

    I tried to reinstall Windows from the disc, but always crashed before it loaded. I did finally get the recovery to work from a usb and reformatted and reinstalled Windows. Once Windows went to load for the first time i get the bsod. No change with clean install.

    Any more help of ideas would be greatly appreciated. Thanks.
      My ComputerSystem Spec


  9. Posts : 18,511
    windows 10 professional version 1607 build 14393.969 64 bit
       18 Dec 2017 #29

    1) For the memtest86+ version 5.01 please post an image into the thread of the test results.

    2) Remove all RAM modules except 1 module and boot > report results into the thread.
    Test 1 RAM module with Memtest86+ version 5.01 for 8 or more passes.
    Use a camera or smart phone camera to take a picture and post an image into the thread.

    3) Create a bootable windows 10 iso:
    Download Windows 10

    4) Disconnect wireless with hardware off, disconnect ethernet or cat5e cable, and turn off router/modem.

    5) Clean install Windows 10 deleting all partitions > make unallocated drive > install windows 10 without updating driver.

    This should be a clean install "vanilla type": Only windows without updates or computer manufacturer drivers.

    6) Evaluate windows with windows updates.

    7) If the clean install vanilla types producs BSOD then remove graphics card using integrated intel graphics.

    8) The clean install vanilla type and the removal of the graphics card steps should be done with only 1 RAM module that passed with 8 or more passes.
      My ComputerSystem Spec


  10. Posts : 24
    Microsoft Windows 10 (build 16299), 64-bit
    Thread Starter
       20 Dec 2017 #30

    For some unknown reason, I can no longer boot to memtest. The screen goes black and then back to the bios.

    I took the hd out and completely wiped it and did a vanilla install of windows. Windows installed fine from the disk this time, but bsod upon setting up after restart.

    I ran with only 1 dimm and tried all 4. No change. I took the gpu out and ran the display from the mb. Still no change.
      My ComputerSystem Spec


 
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