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  1.    1 Week Ago #1
    Join Date : Nov 2017
    Posts : 13
    Windows 10

    Windows 10 install file extraction, blue screen and various errors


    Windows 10 crashed with the dreaded blue screen of death. Upon reinstallation, it always gets to the file extraction process with one of several different error messages:
    Page fault in non-paged ares
    KMODE exception not handles
    Bad pool header
    IRQL Not less or equal
    Could not install all files ERR code 0x8007025D
    Kernel security check failure
    Memory management

    I have reformatted the HDD several times as well as doing chkdsk and have not found any errors. If I had some idea what was causing these errors, I might be able to fix it, but because the error keeps changing, it cannot be pinned down.

    Further, I have tried installing W10 from two different USB sticks with the ISO file on them as well as a DVD with the ISO file. I even tried installing a retail version of Windows 7 from DVD and get the same errors.

    Can anybody offer any help before I deposit the laptop into the garbage?
      My ComputerSystem Spec
  2.    1 Week Ago #2
    Join Date : Nov 2015
    Posts : 2,860
    64bit Win 10 Pro ver 1709 Build 16299.64

    From your description it sounds like a hardware error. Do ASUS provide any diagnostic methods you can use? If not you could try booting from a rescue disk and running hardware tests from there. One such rescue disk is provided on these forums: Windows 10 Recovery Tools - Bootable Rescue Disk
      My ComputersSystem Spec
  3.    1 Week Ago #3
    Join Date : Nov 2017
    Posts : 13
    Windows 10
    Thread Starter

    Quote Originally Posted by philc43 View Post
    From your description it sounds like a hardware error. Do ASUS provide any diagnostic methods you can use? If not you could try booting from a rescue disk and running hardware tests from there. One such rescue disk is provided on these forums: Windows 10 Recovery Tools - Bootable Rescue Disk
    that was also my thought but I can't find any tools that will diagnose the problem in the command prompt. Everything I can find runs in the Windows mode and I can't get there. ASUS' only response was to send my PC to them and for $350 they will fix it. For that I would be better off to buy a new PC.
      My ComputerSystem Spec
  4.    1 Week Ago #4
    Join Date : Nov 2015
    Posts : 2,860
    64bit Win 10 Pro ver 1709 Build 16299.64

    That disk I linked you to allows you to run hard disk tests such as HDTune and Seagate from the boot disk, you can also run graphics and CPU monitoring such as GPU-Z and CPU-Z. May help you explore a few things.
      My ComputersSystem Spec
  5.    1 Week Ago #5
    Join Date : Nov 2017
    Posts : 13
    Windows 10
    Thread Starter

    Quote Originally Posted by philc43 View Post
    That disk I linked you to allows you to run hard disk tests such as HDTune and Seagate from the boot disk, you can also run graphics and CPU monitoring such as GPU-Z and CPU-Z. May help you explore a few things.
    Where do I get those tools that run under the command prompt? I have no problem getting into the command prompt, I just have no idea where to get the tools once I am there.
      My ComputerSystem Spec
  6.    1 Week Ago #6
    Join Date : Nov 2015
    Posts : 2,860
    64bit Win 10 Pro ver 1709 Build 16299.64

    If you boot from the rescue disk it will create a windows PE environment from where you can launch the programs that are provided on the disk. Click on the start menu and navigate to All Programs > HD Tasks > Diagnostic where you will find the tools. There are others in System Tools. Have fun!
      My ComputersSystem Spec
  7.    1 Week Ago #7
    Join Date : Apr 2017
    Posts : 8,607
    windows 10 professional version 1607 build 14393.969 64 bit

    This is a link to some ASUS diagnostics:
    ASUS PC Diagnostics - Download
    There are other websites that likely have more rigorous tests for evaluating drives, CPU, GPU, RAM, etc.
      My ComputerSystem Spec
  8.    1 Week Ago #8
    Join Date : Nov 2017
    Posts : 13
    Windows 10
    Thread Starter

    Quote Originally Posted by philc43 View Post
    If you boot from the rescue disk it will create a windows PE environment from where you can launch the programs that are provided on the disk. Click on the start menu and navigate to All Programs > HD Tasks > Diagnostic where you will find the tools. There are others in System Tools. Have fun!
    Like I said, this happened while I was trying to install WIN 10, so there is no "start Menu". All the diagnostic programs I can find are designed to run under windows and so when I try to run them in the command prompt, I get a message saying it is the wrong version.
      My ComputerSystem Spec
  9.    1 Week Ago #9
    Join Date : Nov 2017
    Posts : 13
    Windows 10
    Thread Starter

    Quote Originally Posted by zbook View Post
    This is a link to some ASUS diagnostics:
    ASUS PC Diagnostics - Download
    There are other websites that likely have more rigorous tests for evaluating drives, CPU, GPU, RAM, etc.
    Again, when I went to that link, this is one of the messages: "ASUS PC Diagnostics is a freeware system information app filed under hardware diagnostic software and made available by ASUS for Windows."
      My ComputerSystem Spec
  10.    1 Week Ago #10
    Join Date : Apr 2017
    Posts : 8,607
    windows 10 professional version 1607 build 14393.969 64 bit

    When there is a malfunctioning Windows operating system and you want to check the hardware there are some options:
    1) Use a boot rescue as philc43 offered
    2) use bootable hardware testing software:
    RAM: memtest86+ version 5.01:
    Memtest86+ - Advanced Memory Diagnostic Tool
    Drive: Sea Tools for Dos:
    https://www.seagate.com/support/down...ls-dos-master/
    SeaTools for DOS tutorial
    etc.
    3) Use a bootable operating system such as Ubuntu/Linux
    Ubuntu tutorials

    4) To fix problems with the Windows operating system you may also be able to troubleshoot using a bootable windows 10 iso: Download Windows 10
      My ComputerSystem Spec

 
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