Page 2 of 3 FirstFirst 123 LastLast
  1.    2 Weeks Ago #11
    Join Date : Nov 2015
    Posts : 2,868
    64bit Win 10 Pro ver 1709 Build 16299.64

    Quote Originally Posted by spitlist View Post
    Like I said, this happened while I was trying to install WIN 10, so there is no "start Menu". All the diagnostic programs I can find are designed to run under windows and so when I try to run them in the command prompt, I get a message saying it is the wrong version.
    Read the instructions I gave you carefully, The rescue disk loads it's own operating system, you are not using your installed W10 at all. It will work.
      My ComputersSystem Spec
  2.    2 Weeks Ago #12
    Join Date : Nov 2017
    Posts : 13
    Windows 10
    Thread Starter

    Quote Originally Posted by zbook View Post
    When there is a malfunctioning Windows operating system and you want to check the hardware there are some options:
    1) Use a boot rescue as philc43 offered
    2) use bootable hardware testing software:
    RAM: memtest86+ version 5.01:
    Memtest86+ - Advanced Memory Diagnostic Tool
    Drive: Sea Tools for Dos:
    https://www.seagate.com/support/down...ls-dos-master/
    SeaTools for DOS tutorial
    etc.
    3) Use a bootable operating system such as Ubuntu/Linux
    Ubuntu tutorials

    4) To fix problems with the Windows operating system you may also be able to troubleshoot using a bootable windows 10 iso: Download Windows 10
    Did you actually read the description of the problem I am having? I DON't HAVE A WINDOWS OPERATING SYSTEM! I tried fixing it and gave up and tried reformatting the HDD. I can't get the installation files to load. Do all I have to work with is the Command prompt. Using that, I reformatted and chkdsk'ed the drive several times and have not found any problems that are detected.

    I downloaded the SEA TOOLS for DOS and booted off of that CD I created and the DOS OS that was created does not recognise the drive. With that knowledge, I bought a new SATA drive and tried loading the Win 10 ISO file onto that drive and still am getting the same series of errors that occur when trying to extract the installation files.

    This is exactly what I was trying to avoid (replacing individual parts) until I finally found the problem).
      My ComputerSystem Spec
  3.    2 Weeks Ago #13
    Join Date : Apr 2017
    Posts : 8,827
    windows 10 professional version 1607 build 14393.969 64 bit

    What happened when you followed philc43 suggestions with boot rescue?
    Did you test the drive?

    We can attempt to fix the operating system on the drive using command prompt.
    Alternatively you can use the boot rescue and test the drive.
    It makes more sense to fix an operating system on a working drive rather than one that has problems.
      My ComputerSystem Spec
  4.    2 Weeks Ago #14
    Join Date : Nov 2017
    Posts : 13
    Windows 10
    Thread Starter

    Quote Originally Posted by zbook View Post
    What happened when you followed philc43 suggestions with boot rescue?
    Did you test the drive?

    We can attempt to fix the operating system on the drive using command prompt.
    Alternatively you can use the boot rescue and test the drive.
    It makes more sense to fix an operating system on a working drive rather than one that has problems.
    Since the HDD was reformatted, there are no previous images to recover. At this juncture, I am convinced that the problem is not with the HDD but somewhere else. But since I have no diagnostics that run in the bare command prompt, I am just grasping at straws.

      My ComputerSystem Spec
  5.    2 Weeks Ago #15
    Join Date : Nov 2015
    Posts : 2,868
    64bit Win 10 Pro ver 1709 Build 16299.64

    Quote Originally Posted by spitlist View Post
    Did you actually read the description of the problem I am having? I DON't HAVE A WINDOWS OPERATING SYSTEM! I tried fixing it and gave up and tried reformatting the HDD. I can't get the installation files to load. Do all I have to work with is the Command prompt. Using that, I reformatted and chkdsk'ed the drive several times and have not found any problems that are detected.

    I downloaded the SEA TOOLS for DOS and booted off of that CD I created and the DOS OS that was created does not recognise the drive. With that knowledge, I bought a new SATA drive and tried loading the Win 10 ISO file onto that drive and still am getting the same series of errors that occur when trying to extract the installation files.

    This is exactly what I was trying to avoid (replacing individual parts) until I finally found the problem).
    I know you don't have a W10 operating system that is why I am telling you to use the rescue disk I linked you to. It loads its own operating system called Windows PE. You can then access its menu and programs as I explained earlier. At least give it a try rather than dismissing the advice as worthless.

    If you do not have access to another PC you will need the help of a friend to create the boot disk since your laptop is not working.
      My ComputersSystem Spec
  6.    2 Weeks Ago #16
    Join Date : Nov 2017
    Posts : 13
    Windows 10
    Thread Starter

    Quote Originally Posted by philc43 View Post
    I know you don't have a W10 operating system that is why I am telling you to use the rescue disk I linked you to. It loads its own operating system called Windows PE. You can then access its menu and programs as I explained earlier. At least give it a try rather than dismissing the advice as worthless.

    If you do not have access to another PC you will need the help of a friend to create the boot disk since your laptop is not working.
    I do have access to 3 other pcs
      My ComputerSystem Spec
  7.    2 Weeks Ago #17
    Join Date : Nov 2017
    Posts : 13
    Windows 10
    Thread Starter

    Quote Originally Posted by philc43 View Post
    If you boot from the rescue disk it will create a windows PE environment from where you can launch the programs that are provided on the disk. Click on the start menu and navigate to All Programs > HD Tasks > Diagnostic where you will find the tools. There are others in System Tools. Have fun!
    I downloaded that rather large ISO file but I can't figure out how to get it onto a bootable DVD. I tried copying it and the files go over but the LapTop will not boot from it.
      My ComputerSystem Spec
  8.    2 Weeks Ago #18
    Join Date : Nov 2015
    Posts : 2,868
    64bit Win 10 Pro ver 1709 Build 16299.64

    Quote Originally Posted by spitlist View Post
    I downloaded that rather large ISO file but I can't figure out how to get it onto a bootable DVD. I tried copying it and the files go over but the LapTop will not boot from it.
    You have to burn the ISO onto a DVD. See the following tutorial if you need help: Burn Disc Image from ISO or IMG file in Windows 10
      My ComputersSystem Spec
  9.    2 Weeks Ago #19
    Join Date : Nov 2017
    Posts : 13
    Windows 10
    Thread Starter

    I figured out how to create a bootable DVD
      My ComputerSystem Spec
  10.    2 Weeks Ago #20
    Join Date : Nov 2017
    Posts : 13
    Windows 10
    Thread Starter

    Quote Originally Posted by philc43 View Post
    If you boot from the rescue disk it will create a windows PE environment from where you can launch the programs that are provided on the disk. Click on the start menu and navigate to All Programs > HD Tasks > Diagnostic where you will find the tools. There are others in System Tools. Have fun!
    OK, I managed to boot from the PE DVD and it took me into what appears to be an NT environment. Problem is there is no diagnostics included to diagnose the system. I am able to look at the device manager and find that many systems don't have drivers loaded so I can't get onto the internet to download programs and the USB port is inactive so I can't bring programs over from my other PC. I have downloaded many Drivers from ASUS but don't know how to get them onto the Laptop to install them.
      My ComputerSystem Spec

 
Page 2 of 3 FirstFirst 123 LastLast


Similar Threads
Thread Forum
Solved Windows 10 install - (USB UEFI) blue/purple screen and won't install
I've very recently upgraded from an 8 year old pc (self-built) to a brand new rig, I'm unable to install Windows 10 from either DVD or USB (and I've tried creating a USB install from the Media Creation Tool and from Rufus). I put the USB stick in...
Installation and Upgrade
Blue screen shortly after fresh windows 10 install
Hi. I've seem to have gotten a strange issue with my computer. I suddenly got an infinite boot loop accompanied by a blue screen (IRQL_NOT_LESS_OR_EQUAL). I connected my SSD drive to a different computer, but with the same result. I then reinstalled...
Drivers and Hardware
Blue screen errors while gaming - random errors
Hi Recently I am facing blue screen errors while gaming and recording with Nvidia ShadowPlay There is not single error which I can name, as crashes produced many BOSD errors Recent error was " Driver Expool Corrupted" while I was gaming...
BSOD Crashes and Debugging
Blue/Orange screen errors
Hey everyone, So a month ago I bought my first PC and since day 1 I have been getting a bunch of random BSOD errors (and some orange SODs as well). I am using an ASUS Zenbook UX303UB, and these are some of the errors I've gotten: ...
BSOD Crashes and Debugging
Solved Blue screen errors
I have several questions I am running a test machine as a member of the insider group using the latest release. I have been trying to run several vm machine using either Hyper-V and only succeeding on one Ubuntu also tried using virtual box or...
Virtualization
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 04:49.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums