Windows 10: Computer Multiple crashes and reboots at random Solved

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  1.    2 Weeks Ago #1

    Computer Multiple crashes and reboots at random


    My computer crashes completely at random, There is no blue screens at all just a reboot and I'm at my gigabyte's motherboard POST screen and back into windows before i know it. The chipset is the AMD 760g. My motherboard is the GA-78LMT-S2 Rev 1.2 by Gigabyte, I have 8GB ddr3 ram that i have tested with memtest86+ a few times and it passes each time. I ran prime95 for like 25 minutes with no crashes. I did PCMark Futuremark benchmark and no crashes. The crashes happen at random. I have done windbg and here is what it tells me


    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffff930eb0caf8f8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.


    Debugging Details:
    ------------------




    DUMP_CLASS: 1


    DUMP_QUALIFIER: 400


    BUILD_VERSION_STRING: 10.0.16299.19 (WinBuild.160101.0800)


    DUMP_TYPE: 2


    BUGCHECK_P1: 0


    BUGCHECK_P2: ffff930eb0caf8f8


    BUGCHECK_P3: 0


    BUGCHECK_P4: 0


    BUGCHECK_STR: 0x124_AuthenticAMD


    CPU_COUNT: 6


    CPU_MHZ: dbc


    CPU_VENDOR: AuthenticAMD


    CPU_FAMILY: 15


    CPU_MODEL: 2


    CPU_STEPPING: 0


    CUSTOMER_CRASH_COUNT: 1


    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT


    PROCESS_NAME: System


    CURRENT_IRQL: 0


    ANALYSIS_SESSION_HOST: DESKTOP-LEDJ4VH


    ANALYSIS_SESSION_TIME: 11-03-2017 23:53:49.0372


    ANALYSIS_VERSION: 10.0.16299.15 amd64fre


    STACK_TEXT:
    ffffa885`ca8ed5b0 fffff801`77ec2635 : ffff930e`b0de9700 ffff930e`b0caf8d0 ffff930e`aea45120 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x7b
    ffffa885`ca8edae0 fffff801`77d123d8 : ffff930e`b0caf8d0 00000000`00001000 fffff80b`00000000 ffff930e`aea79180 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d
    ffffa885`ca8edb10 fffff801`77d12efb : fffff801`77de3d20 fffff801`77de3d20 ffff930e`aea45120 fffff80b`41ff71e0 : nt!WheapProcessWorkQueueItem+0x48
    ffffa885`ca8edb50 fffff801`77aeb835 : ffff930e`aea45120 ffff930e`b0de9700 ffff930e`00000000 ffff930e`00000c00 : nt!WheapWorkQueueWorkerRoutine+0x2b
    ffffa885`ca8edb80 fffff801`77b744e7 : ffffe501`ae34ec40 00000000`00000080 ffff930e`aead3040 ffff930e`b0de9700 : nt!ExpWorkerThread+0xf5
    ffffa885`ca8edc10 fffff801`77bf9ef6 : ffffe501`ae342180 ffff930e`b0de9700 fffff801`77b744a0 00000000`00000000 : nt!PspSystemThreadStartup+0x47
    ffffa885`ca8edc60 00000000`00000000 : ffffa885`ca8ee000 ffffa885`ca8e8000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16




    THREAD_SHA1_HASH_MOD_FUNC: 26acd050bd9f055d0a04825d57b9e0e6be9c1a07


    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: e1ca14ad460db17fee32f4b133c79439b72309bb


    THREAD_SHA1_HASH_MOD: 30a3e915496deaace47137d5b90c3ecc03746bf6


    FOLLOWUP_NAME: MachineOwner


    MODULE_NAME: AuthenticAMD


    IMAGE_NAME: AuthenticAMD


    DEBUG_FLR_IMAGE_TIMESTAMP: 0


    STACK_COMMAND: .thread ; .cxr ; kb


    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV


    BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV


    PRIMARY_PROBLEM_CLASS: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV


    TARGET_TIME: 2017-11-01T04:38:13.000Z


    OSBUILD: 16299


    OSSERVICEPACK: 19


    SERVICEPACK_NUMBER: 0


    OS_REVISION: 0


    SUITE_MASK: 784


    PRODUCT_TYPE: 1


    OSPLATFORM_TYPE: x64


    OSNAME: Windows 10


    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal


    OS_LOCALE:


    USER_LCID: 0


    OSBUILD_TIMESTAMP: 2017-10-10 01:23:07


    BUILDDATESTAMP_STR: 160101.0800


    BUILDLAB_STR: WinBuild


    BUILDOSVER_STR: 10.0.16299.19


    ANALYSIS_SESSION_ELAPSED_TIME: 6d7


    ANALYSIS_SOURCE: KM


    FAILURE_ID_HASH_STRING: km:0x124_authenticamd_processor_bus_prv


    FAILURE_ID_HASH: {6fd7875b-9a1b-9e09-d6d6-816026a875c8}


    Followup: MachineOwner
    Last edited by coolmariodude; 2 Weeks Ago at 23:50.
      My ComputerSystem Spec

  2.    2 Weeks Ago #2

    It happened again last night at 6pm but windows deleted the dmp file before i could copy it.
      My ComputerSystem Spec


  3. Posts : 5,343
    Windows 10 Pro X64 16299.19
       2 Weeks Ago #3

    Please read and follow the instructions here: Blue Screen of Death (BSOD) Posting Instructions
      My ComputersSystem Spec

  4.    2 Weeks Ago #4

    Ztruker said: View Post
    Please read and follow the instructions here: Blue Screen of Death (BSOD) Posting Instructions
    Before i attach the file, Will i be able to have it deleted once everything is figured out?
    Last edited by coolmariodude; 2 Weeks Ago at 19:59.
      My ComputerSystem Spec


  5. Posts : 5,343
    Windows 10 Pro X64 16299.19
       2 Weeks Ago #5

    You can delete it once we're done, but why would you want to?
      My ComputersSystem Spec

  6.    2 Weeks Ago #6

    Ztruker said: View Post
    You can delete it once we're done, but why would you want to?
    I don't want anything personal information of my PC to be online for everyone to download.
    Computer Multiple crashes and reboots at random Attached Files
      My ComputerSystem Spec


  7. Posts : 5,343
    Windows 10 Pro X64 16299.19
       2 Weeks Ago #7

    What personal information. I don't see anything in the collected data I consider personal or not shareable.
    Can you tell me what you object to?
      My ComputersSystem Spec

  8.    2 Weeks Ago #8

    Ztruker said: View Post
    What personal information. I don't see anything in the collected data I consider personal or not shareable.
    Can you tell me what you object to?
    Nevermind.. What does the error code mean?
      My ComputerSystem Spec


  9. Posts : 2,867
    64bit Win 10 Pro ver 1709 Build 16299.64
       2 Weeks Ago #9

    I am sure @Ztruker will confirm when he is back online. The single BSOD event recorded in your logs is a hardware error and the exact error code from the WHEA error record is: BUSLG_OBS_ERR_*_NOTIMEOUT_ERR

    This an observed error provided by the CPU which usually means the motherboard is faulty. I would be happier seeing a few more BSOD crash dumps before condemning the motherboard so please post them up when you get them. It would be unwise to make a decision based on a single crash dump file.
      My ComputersSystem Spec

  10.    2 Weeks Ago #10

    philc43 said: View Post
    I am sure @Ztruker will confirm when he is back online. The single BSOD event recorded in your logs is a hardware error and the exact error code from the WHEA error record is: BUSLG_OBS_ERR_*_NOTIMEOUT_ERR

    This an observed error provided by the CPU which usually means the motherboard is faulty. I would be happier seeing a few more BSOD crash dumps before condemning the motherboard so please post them up when you get them. It would be unwise to make a decision based on a single crash dump file.
    I got 4 more here from what i had saved on the cloud.
    Computer Multiple crashes and reboots at random Attached Files
      My ComputerSystem Spec


 
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