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  1.    1 Week Ago #21
    Join Date : Apr 2017
    Posts : 8,681
    windows 10 professional version 1607 build 14393.969 64 bit

    Post a new zip and I'll check the logs to see if there were any problems reported related to fast startup, hibernation, or sleep.

    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec
  2.    1 Week Ago #22
    Join Date : Nov 2017
    Posts : 26
    Windows 10 Pro 1709 16299.129
    Thread Starter

    Literally couldnt make it up - saw your post via email on my phone - came down to post the zip and the machine was sitting with power but no display. Had to force a reboot and checked the logs on logon and have a 0xEA error...

    I've re-ran dm_log collected and attached the latest zip

    Cheers again

    Unfortunately there is no visible BSOD as the display is off.

    Edit ive also disconnected the HDMI cable to my TV so the system is only running on a single screen
    BSOD on Idle, Bugcheck 0x000000ea daily since Fall Update Attached Files
      My ComputerSystem Spec
  3.    1 Week Ago #23
    Join Date : Apr 2017
    Posts : 8,681
    windows 10 professional version 1607 build 14393.969 64 bit

    There was 1 BSOD mini dump today.
    Debugging this BSOD displayed misbehaving graphic card drivers:
    atikmdag.sys
    atikmpag.sys

    Perform the following steps:
    1) Uninstall everything AMD using Display driver uninstaller and install new drivers from the AMD website.
    2) Be sure the "clean install" box is checked and only install the graphics driver.
    Official Display Driver Uninstaller DDU Download
    Display Driver Uninstaller Download version 17.0.7.2
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    AMD Support and Radeon Software Driver Download
    AMD Graphics Drivers - Install Without Catalyst Install Manager - Windows 7 Help Forums
    3) It may be possible to look for an older driver to see if there is computer stability or instability.
    4) If there are recurrent BSOD related to the graphics card plan to remove the card and use only the Intel graphics.
    5) And at the same time look for a friend, neighbor, relative, local store to swap the video card. Then evaluate the computer's card in the the new computer and evaluate another video card in this computer.



    Code:
    05/11/2017 19:27    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 100000ea
    P2: ffffae08eb3eb700
    P3: 0
    P4: 0
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\110517-8718-01.dmp
    \\?\C:\Windows\TEMP\WER-13609-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER40F1.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4110.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4140.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_100000ea_b592037ffc3843e9c8b165d2c6e5d2161c1ada_00000000_cab_02b4414e
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 3953c289-ac55-46ba-a141-3097205106f4
    Report Status: 4
    Hashed bucket:
    08/11/2017 23:04    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 100000ea
    P2: ffffd80d05a10080
    P3: 0
    P4: 0
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\110817-8375-01.dmp
    \\?\C:\Windows\TEMP\WER-13234-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3EFD.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3F0C.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3F2C.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_100000ea_a08b9b64fc9d98c531f62628b9c64a828c19dce_00000000_cab_02e83f2b
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: b0a9731c-0c6a-481b-885b-0168cefe9664
    Report Status: 4
    Hashed bucket:
    Code:
    08/11/2017 23:05    Windows Error Reporting    Fault bucket 0xEA_IMAGE_atikmdag.sys, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 67a630d5-376b-409d-b9bb-5da85f5d421a
    
    Problem signature:
    P1: 100000ea
    P2: ffffd80d05a10080
    P3: 0
    P4: 0
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\110817-8375-01.dmp
    \\?\C:\Windows\TEMP\WER-13234-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3EFD.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3F0C.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3F2C.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_100000ea_a08b9b64fc9d98c531f62628b9c64a828c19dce_00000000_cab_126487ae
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: b0a9731c-0c6a-481b-885b-0168cefe9664
    Report Status: 268435456
    Hashed bucket:
    05/11/2017 19:27    Windows Error Reporting    Fault bucket 0xEA_IMAGE_atikmdag.sys, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: f66168d3-f2fd-473f-8ccc-70fbc01ff9fa
    
    Problem signature:
    P1: 100000ea
    P2: ffffae08eb3eb700
    P3: 0
    P4: 0
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\110517-8718-01.dmp
    \\?\C:\Windows\TEMP\WER-13609-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER40F1.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4110.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4140.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_100000ea_b592037ffc3843e9c8b165d2c6e5d2161c1ada_00000000_cab_119c67e1
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 3953c289-ac55-46ba-a141-3097205106f4
    Report Status: 268435456
    Hashed bucket:
    Code:
    Name    AMD Radeon R7 200 Series
    PNP Device ID    PCI\VEN_1002&DEV_6658&SUBSYS_72601682&REV_00\4&1286464&0&0008
    Adapter Type    AMD Radeon Graphics Processor (0x6658), Advanced Micro Devices, Inc. compatible
    Adapter Description    AMD Radeon R7 200 Series
    Adapter RAM    (2,147,483,648) bytes
    Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\c0316467.inf_amd64_3d8fbd78102e53d7\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0316467.inf_amd64_3d8fbd78102e53d7\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0316467.inf_amd64_3d8fbd78102e53d7\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0316467.inf_amd64_3d8fbd78102e53d7\amdxc64.dll
    Driver Version    22.19.662.4
    INF File    oem6.inf (ati2mtag_R505DS section)
    Colour Planes    Not Available
    Colour Table Entries    4294967296
    Resolution    1920 x 1080 x 60 hertz
    Bits/Pixel    32
    Memory Address    0xE0000000-0xF07FFFFF
    Memory Address    0xF0000000-0xF07FFFFF
    I/O Port    0x0000E000-0x0000EFFF
    Memory Address    0xF7D00000-0xF7DFFFFF
    IRQ Channel    IRQ 4294967293
    I/O Port    0x000003B0-0x000003BB
    I/O Port    0x000003C0-0x000003DF
    Memory Address    0xA0000-0xBFFFF
    Driver    c:\windows\system32\driverstore\filerepository\c0316467.inf_amd64_3d8fbd78102e53d7\atikmpag.sys (22.19.662.4, 536.91 KB (549,800 bytes), 26/07/2017 23:05)
      My ComputerSystem Spec
  4.    1 Week Ago #24
    Join Date : Nov 2017
    Posts : 26
    Windows 10 Pro 1709 16299.129
    Thread Starter

    Yeah that is the one that just happened in between my initial no problems so far post about 1 hour ago and looking to reply to your request to post a new zip file
      My ComputerSystem Spec
  5.    1 Week Ago #25
    Join Date : Nov 2017
    Posts : 26
    Windows 10 Pro 1709 16299.129
    Thread Starter

    Zbook - thanks again for the assistance.

    I have once again installed the latest driver as per the instructions.

    Unfortunately at present i do not have access to a spare video card to test the issue.

    If the problem persists with more frequent BSOD i will go down the route of testing with the intel graphics.

    Hopefully this is just a new driver related issue which has yet to be resolved.

    Looking back through AMD and other forums this issue previously existed with another round of Windows & AMD Driver updates.
      My ComputerSystem Spec
  6.    1 Week Ago #26
    Join Date : Apr 2017
    Posts : 8,681
    windows 10 professional version 1607 build 14393.969 64 bit

    The current driver is 22.19.662.4
    If there are no further BSOD you are set.
    If there are further BSOD then for trial and error look for an older driver:
    Previous


    Ensure the GPU is free from dust build up and that the fan is working correctly.Reseat the GPU and check all connections are securely made.

    In the BIOS check the PSU voltages: what are each 3.3v, 5v, and 12v values?
    What are the CPU voltage and frequency?
      My ComputerSystem Spec
  7.    1 Week Ago #27
    Join Date : Nov 2017
    Posts : 26
    Windows 10 Pro 1709 16299.129
    Thread Starter

    Status update.

    About to give the system the kiss of death with a report of no further BSOD - and i hasten to add YET.

    System is currently set to sleep after 15m which is cutting down the previous screen time off to sleep by half.

    Obviously my current usage with bringing in sleep is changing how i used the pc and tbh it makes more sense to use it this way i dont need it running in the background burning electricity doing nothing just now.

    I've also disconnected the hdmi and will only connect when in use as access is quite easy.

    I have previously had a BSOD with the current setup so i dont think the issue is cured yet but the pc isnt staying on long enough with the screen off for the problem to show.

    Due to current time restrictions I am going to wait for new drivers and see if anyone else is reporting the issue elsewhere before retesting everything again under the previous conditions or if there is nothing out within a reasonable timescale i am going to do some further tests under previous test conditions to ensure the BSOD issue still exists.

    If it still exists i will roll back to a older driver - there is some reference to a 2016 driver being more stable with the current windows release for other issues so will roll back to that.

    GPU has been thoroughly cleaned and re-seated, fan is running ok too.

    Will check psu voltages and report back.

    My gut feeling is that this is a issue with the driver and 1709 but time will tell.

    Once again thanks for all your assistance.
      My ComputerSystem Spec
  8.    1 Week Ago #28
    Join Date : Nov 2017
    Posts : 26
    Windows 10 Pro 1709 16299.129
    Thread Starter

    Oh well got back from my run only to find my pc wouldnt wake up from sleep.

    Powered on and 0xEA...

    At least i have ruled out the hdmi being plugged in - going to roll back to an old driver that has been recommended elsewhere and see how things go.
      My ComputerSystem Spec
  9.    1 Week Ago #29
    Join Date : Nov 2017
    Posts : 26
    Windows 10 Pro 1709 16299.129
    Thread Starter

    Click image for larger version. 

Name:	20171112_221155.jpg 
Views:	14 
Size:	232.9 KB 
ID:	163540

    Click image for larger version. 

Name:	CPU.png 
Views:	1 
Size:	39.9 KB 
ID:	163541

    Click image for larger version. 

Name:	GPU.png 
Views:	14 
Size:	18.3 KB 
ID:	163543

    PSU Voltages, etc thanks again for your assistance

    Also installed Radeon 16.2.1 which has been suggested as a driver that resolved some other unrelated issues - thought it was worthwhile in the first instance going quite far back with an older driver and see what happens
      My ComputerSystem Spec
  10.    1 Week Ago #30
    Join Date : Nov 2017
    Posts : 26
    Windows 10 Pro 1709 16299.129
    Thread Starter

    So things are progressing today but for the worse - i have had my first crash whilst using the computer.

    Removed and refitted the GPU one final time ensuring good connection and installed the latest drivers released today.

    Apart from rolling back to the version before 1709 and running the system using the mobo gpu im pretty much done and looking at replacing the GPU. Can't really afford it and with the price of video cards just now i know i aint going to get vfm.

    Uploaded the latest zip which i doubt will say anything different.

    Thanks again for the assistance.
    BSOD on Idle, Bugcheck 0x000000ea daily since Fall Update Attached Files
      My ComputerSystem Spec

 
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