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  1.    2 Weeks Ago #1
    Join Date : Jun 2016
    Posts : 14
    Windows 10

    Windows 10 Creators Update Crashing Frequently


    Please help! I updated to the Windows 10 Creators Update about three weeks ago and it has destroyed my computer's reliability. I am getting crashes daily, sometimes twice daily, and I don't know why. The crashes always happen while I've stepped away from the computer - I've never been in the room when it's gone down. The same thing always happens - I return to a black screen with no cursor, and no keyboard inputs or mouse inputs or touchpad inputs can get things back.

    This happened once before the creator's update, and that was about eight months ago. I ran the computer without a crash for three months before installing the creator's update (other crashes have happened while I've been working and were spontaneous and didn't recur). I've had over a dozen failures since the installation and they've been increasing in frequency. I'm sure it's something to do with that update, but I don't know what.

    I have an Acer Aspire E5-574 with an Intel 15-6200U CPU and an NVIDIA GeForce 940M video card. I updated the NVIDIA driver yesterday because I heard that could be the culprit, it's crashed twice since then. I've checked other drivers but can't find any others that should be updated. I tried several suggestions from other sites with no success. I tried to go back to the previous version and it said there was an error and it won't let me go back. I'm very afraid that I might be stuck with a system that can't stay working, and will have to go through major efforts to get it back working. Anything that anyone can suggest to help this problem, please let me know! Thank you in advance!
      My ComputerSystem Spec
  2.    2 Weeks Ago #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,338
    Windows 10 Pro X64 16299.19

    Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

    If you need to add new information later, please make a new post in your this BSOD thread. Please do not make an extra new thread.
      My ComputersSystem Spec
  3.    2 Weeks Ago #3
    Join Date : Jun 2016
    Posts : 14
    Windows 10
    Thread Starter

    I've attached the report.

    One additional note, I have looked at the event viewer for any potential causes, but there are no events that I can identify as being culprits.
    Windows 10 Creators Update Crashing Frequently Attached Files
      My ComputerSystem Spec
  4.    2 Weeks Ago #4
    Join Date : Nov 2015
    Posts : 2,859
    64bit Win 10 Pro ver 1709 Build 16299.64

    Looking at your event logs I can see hundreds of hardware related errors:

    Code:
    A corrected hardware error has occurred.
    
    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)
    
    Bus:Device:Function: 0x0:0x1C:0x5
    Vendor ID:Device ID: 0x8086:0x9D15
    Class Code: 0x30400
    This port has memory address shared with your wireless network adaptor:
    Memory Address 0x94000000-0x941FFFFF Qualcomm Atheros QCA9377 Wireless Network Adapter
    Memory Address 0x94000000-0x941FFFFF Intel(R) 100 Series Chipset Family PCI Express Root Port #6 - 9D15

    I would begin by updating your BIOS - this has been known to fix similar issues with other ACER devices:

    https://www.acer.com/ac/en/SG/conten...oduct/6305?b=1
      My ComputersSystem Spec
  5.    2 Weeks Ago #5
    Join Date : Jun 2016
    Posts : 14
    Windows 10
    Thread Starter

    I have updated the BIOS. Mine was at version 1.10, 1.18 was available. It will take time to know if this solved the problem or not - I will keep the computer running and monitor progress. I do believe there was an increase in program start-up speed after rebooting.

    I have also considered that the driver for my Qualcomm Atheros QCA9377 Wireless Network Adapter may need to be updated, however I was unable to tell the appropriate one to choose from the list on Acer's website. The version numbers on them appear to be drastically different from the one I have, which had me very hesitant to pick one that I wasn't sure would be correct and accidentally brick something.
      My ComputerSystem Spec
  6.    1 Week Ago #6
    Join Date : Jun 2016
    Posts : 14
    Windows 10
    Thread Starter

    After six days I have experienced no further issues. I'm going to keep monitoring things but after a complete cessation of crashing following eight or nine in the same period before the BIOS update, I feel it is likely that this has solved my problem. Thank you very much!
      My ComputerSystem Spec
  7.    1 Week Ago #7
    Join Date : Nov 2015
    Posts : 2,859
    64bit Win 10 Pro ver 1709 Build 16299.64

    Windows 10 Creators Update Crashing Frequently thanks for the feedback.
      My ComputersSystem Spec
  8.    5 Days Ago #8
    Join Date : Jun 2016
    Posts : 14
    Windows 10
    Thread Starter

    Well, unfortunately, it seems I spoke too soon. Two days, two crashes, exact same situation as before.

    I've re-run the diagnostic tool and have attached the updated report.LRNOVAK-ACER-Sun_11_12_2017_172911_54.zip

    In between the first and second crashes, I updated my Qualcamm Atheros Wireless Adapter driver to 12.0.0.256. I don't know if this is the newest version, there was a different one on Acer's website but it looked like an older version? It didn't seem to fix anything, but I might still need something more on this.

    Please let me know what you can find. Thank you.
      My ComputerSystem Spec
  9.    5 Days Ago #9
    Join Date : Apr 2017
    Posts : 8,560
    windows 10 professional version 1607 build 14393.969 64 bit

    1) In the lower left corner search type: system > open system control panel > on the left pane click advanced system settings > on the advanced tab in startup and recovery click settings > post an image into the thread

    2) In the lower left corner search type: clean > open disk clean up > view files to delete > post images into the thread

    3) If you use Ccleaner > click on the windows tab > scroll down to system and advanced > post an image into the thread

    4) If you use any software that cleans files please post the information into the thead

    5) Download and install Whocrashed:
    http://www.resplendence.com/whocrashed

    6) Above analyze click on tools > crash dump test > type: ACCEPT

    7) Click Analyze and view results > look for dead or deaddead

    8) Run the DM log collector and post a zip after all of the above steps:
    BSOD - Posting Instructions - Windows 10 Forums

    9) For any new BSOD please post a new zip:
    BSOD - Posting Instructions - Windows 10 Forums

    10) The BIOS: Version/Date Insyde Corp. V1.10, 11/27/2015
    Please check the Acer website for a bios update
    Post a link or hyperlink into the thread for the website to view the drivers and bios.
      My ComputerSystem Spec
  10.    5 Days Ago #10
    Join Date : Jun 2016
    Posts : 14
    Windows 10
    Thread Starter

    1. Click image for larger version. 

Name:	StartupAndRecoverSettings.PNG 
Views:	18 
Size:	22.7 KB 
ID:	163554

    2. Click image for larger version. 

Name:	DiskCleanup2.PNG 
Views:	17 
Size:	31.1 KB 
ID:	163555Click image for larger version. 

Name:	DiskCleanup1.PNG 
Views:	17 
Size:	32.2 KB 
ID:	163556
    I did not see an option to view files to delete. But I may have missed something - if I overlooked something, please let me know and I will attempt to correct ASAP.

    3. I do not use CCLeaner.

    4. I do not use any other file cleaners.

    5-7. The results after doing the crash:
    Crash Dump Analysis

    Crash dump directory: C:\WINDOWS\Minidump

    Crash dumps are enabled on your computer.



    On Sun 11/12/2017 7:22:30 PM your computer crashed
    crash dump file: C:\WINDOWS\Minidump\111217-30656-01.dmp
    This was probably caused by the following module: rspcrash64.sys (rspCrash64+0x108B)
    Bugcheck code: 0xDEADDEAD (0x0, 0x0, 0x19A92F38, 0x3C2A58ED)
    Error: MANUALLY_INITIATED_CRASH1
    file path: C:\WINDOWS\system32\drivers\rspcrash64.sys
    product: WhoCrashed
    company: Resplendence Software Projects Sp.
    description: Resplendence WhoCrashed Crash Dump Test
    Bug check description: This indicates that the user deliberately initiated a crash dump from either the kernel debugger or the keyboard.
    This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.



    On Sun 11/12/2017 7:22:30 PM your computer crashed
    crash dump file: C:\WINDOWS\memory.dmp
    This was probably caused by the following module: rspcrash64.sys (rspCrash64+0x108B)
    Bugcheck code: 0xDEADDEAD (0x0, 0x0, 0x19A92F38, 0x3C2A58ED)
    Error: MANUALLY_INITIATED_CRASH1
    file path: C:\WINDOWS\system32\drivers\rspcrash64.sys
    product: WhoCrashed
    company: Resplendence Software Projects Sp.
    description: Resplendence WhoCrashed Crash Dump Test
    Bug check description: This indicates that the user deliberately initiated a crash dump from either the kernel debugger or the keyboard.
    This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.





    Conclusion


    2 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.

    8. Attached is the newest DM log.
    LRNOVAK-ACER-Sun_11_12_2017_193449_35.zip

    9. I will run logs after any subsequent crash.

    10. I had BIOS version 1.10 when I first posted this. After being told to update I updated to 1.18, the newest available on the Acer website. I did not have a crash for about eight days afterwards.
    Product support
      My ComputerSystem Spec

 
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