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  1.    1 Week Ago #11
    Join Date : Apr 2017
    Posts : 8,710
    windows 10 professional version 1607 build 14393.969 64 bit

    For system failure > automatically restart > un-check this box so that you have unlimited time to view the BSOD windows. The windows will display the bugcheck and occasionally will display the malfunctioning driver in the form *.sys

    Open the computer and view the RAM modules.
    What are the manufacturer and model?
    One of the modules is Kingston ACR16D3LS1KNG/8G
    What is the other module?
      My ComputerSystem Spec
  2.    1 Week Ago #12
    Join Date : Jun 2016
    Posts : 14
    Windows 10
    Thread Starter

    I've unchecked the automatic restart option, hopefully that will help, though I keep getting black screens with no display so I'm not totally sure it will.

    I'll get back to you with the RAM module info.
      My ComputerSystem Spec
  3.    1 Week Ago #13
    Join Date : Jun 2016
    Posts : 14
    Windows 10
    Thread Starter

    I really don't like how this model doesn't have a quick access panel for the RAM. I always feel like I'm risking destroying the whole computer by opening up the case. But it's still working, so I guess I'm good this time.

    One RAM module is Kingston ACR16D3LS1KNG/8G
    The other is PNY 64D0JKHNK
    Both are 8GB DDR3 1600 PC3-12800 RAM modules.
      My ComputerSystem Spec
  4.    1 Week Ago #14
    Join Date : Apr 2017
    Posts : 8,710
    windows 10 professional version 1607 build 14393.969 64 bit

    Please remove 1 of the RAM modules.
    Almost always RAM modules should be in matched pairs as unmatched sticks are a frequent cause of BSOD.
      My ComputerSystem Spec
  5.    1 Week Ago #15
    Join Date : Jun 2016
    Posts : 14
    Windows 10
    Thread Starter

    I have been using these RAM modules together since I acquired this computer back in 2016. During this time I have had no issues with recurring crashes. I have run the computer crash-free for several months at a time, and what few crashes I had were sporadic and did not have the same characteristics as this issue. While not impossible, I question the likelihood that this is the source of my issues. Can you provide any diagnostic information or other concrete evidence that this is the reason for my crashing issues? While I understand that this point of advice is generally correct, I hope you understand that I am reluctant to spend $60 minimum on a change that is not guaranteed to solve any of my problems (I unfortunately do not have a lot of extra money these days). If you can demonstrate with greater certainty that this is the source of my problems and provide me confidence that it will resolve my issue, then I will be more willing to try this.
      My ComputerSystem Spec
  6.    1 Week Ago #16
    Join Date : Apr 2017
    Posts : 8,710
    windows 10 professional version 1607 build 14393.969 64 bit

    The removal of 1 RAM module was for testing purposes. No conclusions have yet been made.

    There are several approaches that can be made:
    1) remove one RAM module an observe the computer environment for approximately 1 week.
    a) if there are no longer any BSOD the mismatched RAM was likely the source
    b) if BSOD continue switch RAM modules and observe the computer environment for approximately 1 week.
    c) test both RAM modules together with Memtest86+ version 5.01 for 8 or more passes.

    Run memtest86+ version 5.01 for at least 8 passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 16 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM BSOD Tutorials

    Download and install CPU-Z
    CPU-Z | Softwares | CPUID
    open it and make screenshots of the following tabs
    CPU
    Mainboard
    Memory
    SPD*
    Graphics


    *SPD shows the details of each stick, you can show the details by choosing different slots in the left upper corner.
    Please make screenshots of each stick.


    Please post each screenshot in your next reply/replies.
      My ComputerSystem Spec
  7.    1 Week Ago #17
    Join Date : Jun 2016
    Posts : 14
    Windows 10
    Thread Starter

    I will run the tests and return with information when available.
      My ComputerSystem Spec
  8.    1 Week Ago #18
    Join Date : Nov 2015
    Posts : 2,867
    64bit Win 10 Pro ver 1709 Build 16299.64

    Quote Originally Posted by lrnova View Post
    Well, unfortunately, it seems I spoke too soon. Two days, two crashes, exact same situation as before.

    I've re-run the diagnostic tool and have attached the updated report.Attachment 163544

    In between the first and second crashes, I updated my Qualcamm Atheros Wireless Adapter driver to 12.0.0.256. I don't know if this is the newest version, there was a different one on Acer's website but it looked like an older version? It didn't seem to fix anything, but I might still need something more on this.

    Please let me know what you can find. Thank you.
    Hello Irnova

    I've just picked up this thread again. The event logs show that the BIOS update that you did has completely removed the hardware errors you were getting before so that is great confirmation and an improvement but clearly it has not cured these crashes and black screens. The two recent crashes are not causing BSODs so they are going to be more difficult to diagnose since we do not have any crash data to debug.

    I can see that @zbook has been working with you and has confirmed that you are setup to capture BSOD crash data. This is good but doesn't help when you are not getting a BSOD in the first place.

    I will wait to see what results you get from the memtest86+ diagnosis before commenting further but I am not convinced it is a memory problem.
      My ComputersSystem Spec
  9.    6 Days Ago #19
    Join Date : Jun 2016
    Posts : 14
    Windows 10
    Thread Starter

    I ended up running MemTest86+ for 42 hours, due to my schedule and the amount of time it took to complete the passes (8 passes completed sometime between 22 and 24 hours). In total, 13 passes completed with no errors.

    Click image for larger version. 

Name:	IMG_1935.jpg 
Views:	4 
Size:	651.3 KB 
ID:	163869

    Currently I am running my computer actively again with all RAM still installed. If a crash occurs I will run the DM log and see if there is any information that can help. Any other advice is welcome in the meantime.
      My ComputerSystem Spec

 
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