Windows 10: Multiple BSOD Errors - Suspected Hardware issue Solved

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  1. Posts : 9
    Microsoft Windows 10 Pro 64-bit 15063 Multiprocessor Free
    Thread Starter
       17 Nov 2017 #11

    Posting a new dm log collector file since I've had a couple of blue-screens since the last update. Let me know if I should pull the MEMORY.DMP file again.

    Since my last update, I've performed the following:
    1. Ran DDU to remove all AMD and NVIDIA drivers and Clean-installed the newest NVIDIA driver from their website.
    2. Completed the HDTune testing on all drives. (Attachment showing results included below)
    3. Checked for old AMD driver files (atikmdag, etc.) (None were found, see attachment below)

    The last thing I have on your suggested list the the MemTest86, which I'm going to start tonight.

    Again, thank you so much for your help with this. I'm really hoping we can get to the bottom of the issue.
    Multiple BSOD Errors - Suspected Hardware issue Attached Files
      My ComputerSystem Spec

  2. Posts : 20,908
    windows 10 professional version 1607 build 14393.969 64 bit
       17 Nov 2017 #12

    The dumps, event logs, windows error reporting all display the last crash and BSOD were on 11/10/2017.
    That is 1 week without a windows report of a crash in the logs.
    Were you referring to application crashes or something else?

    The computer's windows: Version 10.0.15063 Build 15063
    Are you considering upgrading from 1703 > 1709?
      My ComputerSystem Spec

  3. Posts : 9
    Microsoft Windows 10 Pro 64-bit 15063 Multiprocessor Free
    Thread Starter
       18 Nov 2017 #13

    I did have a crash where everything locked up and I got the sound I associate with BSOD (loud buzzing from speakers). However, it never blue screened and I decided to power cycle after a few minutes.

    I finally completed MemTest and it looks like I found the culprit. I had two errors on my 8th pass. See attached picture. Do you think this is the most likely cause for my crashes? If so, I'll order some new DIMMs today.

    Thanks again for all your help with this.
    Attached Thumbnails Attached Thumbnails MemTest86+ Results.jpg  
      My ComputerSystem Spec

  4. Posts : 20,908
    windows 10 professional version 1607 build 14393.969 64 bit
       18 Nov 2017 #14

    The computer has 16 GB RAM.
    There are 4 DIMM
    And there are 4 RAM modules that are 4 GB each.

    Check the motherboard specification for the maximum amount of usable RAM.

    Make a decision whether to just replace the malfunctioning RAM module or to upgrade all RAM modules.
    Keeping the SKU or product ID the same is the easiest way to avoid any incompatibility issues among the RAM modules.

    Part Number F3-12800CL9-4GBRL

    If you want to keep it at 16 GB you would then test each RAM module in the same DIMM for 8 or more passes each.
    This should differentiate the good from the bad RAM modules.
    If all RAM modules pass when tested 1 module at a time in the same DIMM for 8 or more passes then the DIMM and MB need to be checked.
    This is done by moving 1 RAM module that has passed to the other DIMMs and testing for 8 or more passes.
    If the RAM module passed in 1 DIMM and failed in another DIMM this would indicate a DIMM /MB problem.

    The troubleshooting steps already accomplished and the planned RAM/DIMM/MB changes should fix the BSOD problems. The malfunctioning RAM module should be identified to make sure that there is defective RAM and not problems with the MB.
      My ComputerSystem Spec

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