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  1.    3 Weeks Ago #1
    Join Date : Oct 2017
    Posts : 11
    Win10 pro

    BSOD NMI hardware failure


    Hello all,
    I am a newbie and have been struggling with this BSOD NMI Hardware Failure problem for a few months.

    I run a HP Workstation on Windows 10 Pro for a couple of years with no problems. Have not added new software or hardware (that I can remembered) and then I get this BSOD when booting the pc. It happens only when I am turning on the pc- it will freeze and I will have to turn off/on many times to overcome the problem. This is despite the automatic diagnosis and repair. I have troubletshoot and believed that it may be the hdd. So I ran HD-Tune deep scan on (all 3) hard siks; result is fine with no damaged sectors. In the end, I decided to clean reinstall Win 10 Pro in the hope that the problem lies (somehow) with the OS.
    Alas, no luck- I am still getting the same BSOD.
    Attached the DM Log Collector generated.
    Any help that can resolve this problem will be greatly appreciated.
    Thanks in advance.
    BSOD NMI hardware failure Attached Files
      My ComputerSystem Spec
  2.    3 Weeks Ago #2
    Join Date : Oct 2017
    Nottingham, England
    Posts : 81
    Windows 10 Pro

    When you first switch the PC on, tap the F9 key and should give the HP diags, worth making sure the hardware is all good pal.
      My ComputerSystem Spec
  3.    3 Weeks Ago #3
    Join Date : Jun 2015
    Posts : 12,854
    Windows 10 Pro

    Hi block306,

    What are your external devices?

    Check HP for BIOS updates.

    Code:
    ffffc984`ddf6b718  fffff800`ddc6b149 nt!IofCallDriver+0x59
    ffffc984`ddf6b720  00000000`00000007
    ffffc984`ddf6b728  ffffe00e`8e918010
    ffffc984`ddf6b730  fffff802`c1f8c7d0 i8042prt!`string'
    ffffc984`ddf6b738  00000000`00000000
    ffffc984`ddf6b740  00000000`c00000bb
    ffffc984`ddf6b748  ffffe00e`8e3f4670
    ffffc984`ddf6b750  00000000`00000000
    ffffc984`ddf6b758  fffff802`c1f910ea i8042prt!I8xPnP+0xda
    ffffc984`ddf6b760  ffffe00e`8e918010
    ffffc984`ddf6b768  fffff802`c1f8c7d0 i8042prt!`string'
    ffffc984`ddf6b770  00000000`00000000
    ffffc984`ddf6b778  ffffe00e`8e3f47c0
    ffffc984`ddf6b780  fffff802`c1f8c110 i8042prt!WPP_71085fb7b4fc38ac9ce3727fcc9ee752_Traceguids
    ffffc984`ddf6b788  fffff802`c1f8c120 i8042prt!`string'
    ffffc984`ddf6b790  dd0514c9`00000017
    ffffc984`ddf6b798  ffff9a67`ad5092ef
    ffffc984`ddf6b7a0  00000000`00000000
    ffffc984`ddf6b7a8  fffff800`ddf91060 nt!PnpRegistryDeviceResource+0x60
    ffffc984`ddf6b7b0  00000000`00000000
    ffffc984`ddf6b7b8  fffff802`c1fa2674 mouclass!MouseClassCleanupQueue+0xd8
    ffffc984`ddf6b7c0  00000000`00000000
    ffffc984`ddf6b7c8  00000000`c00000bb
    ffffc984`ddf6b7d0  ffffe00e`8d7d1a00
    ffffc984`ddf6b7d8  00000000`00000000
    ffffc984`ddf6b7e0  ffffe00e`8e3f4310
    ffffc984`ddf6b7e8  fffff800`ddc6b149 nt!IofCallDriver+0x59
    ffffc984`ddf6b7f0  ffffe00e`8e918290
    ffffc984`ddf6b7f8  ffffe00e`8e918010
    ffffc984`ddf6b800  ffffe00e`8e3f4460
    ffffc984`ddf6b808  ffffe00e`8e3f4460
    ffffc984`ddf6b810  fffff802`c1fa8100 mouclass!Globals+0x20
    ffffc984`ddf6b818  ffffe00e`8e3f4460
    ffffc984`ddf6b820  ????????`????????
      My ComputersSystem Spec
  4.    3 Weeks Ago #4
    Join Date : Oct 2017
    Posts : 11
    Win10 pro
    Thread Starter

    I have a HP wired keyboard, a MS Bluetooth mouse, external speakers, an external drive and a HP printer attached to the pc.
    All of them bar the keyboard (on automatically) and mouse are not on unless used; so turned off during boot.
      My ComputerSystem Spec
  5.    2 Weeks Ago #5
    Join Date : Oct 2017
    Posts : 11
    Win10 pro
    Thread Starter

    Not sure if problem can be solved by just BIOS update.
      My ComputerSystem Spec
  6.    2 Weeks Ago #6
    Join Date : Jun 2015
    Posts : 12,854
    Windows 10 Pro

    A BIOS update can at least improve things.
      My ComputersSystem Spec
  7.    2 Weeks Ago #7
    Join Date : Oct 2017
    Posts : 11
    Win10 pro
    Thread Starter

    OK- got it. Will do that first.
    Thanks.
    Quote Originally Posted by axe0 View Post
    A BIOS update can at least improve things.
      My ComputerSystem Spec
  8.    1 Week Ago #8
    Join Date : Oct 2017
    Posts : 11
    Win10 pro
    Thread Starter

    Hi all,
    Follow on from above- I have updated the BIOS
    I am still getting sporadic BSOD though a lot less. But each episode is now taking many more restarts to get it booted.
    I managed to locate the srtTrail file for the last BSOD- appended. Does this indicate that I have a problem with my hard disk?
    If so, would formatting the c hdd do the trick?
    Thanks.
    ================


    Startup Repair diagnosis and repair log---------------------------Number of repair attempts: 1Session details---------------------------System Disk = \Device\Harddisk0Windows directory = C:\WindowsAutoChk Run = 0Number of root causes = 0Test Performed: ---------------------------Name: Check for updatesResult: Completed successfully. Error code = 0x0Time taken = 0 msTest Performed: ---------------------------Name: System disk testResult: Completed successfully. Error code = 0x0Time taken = 15 msTest Performed: ---------------------------Name: Disk failure diagnosisResult: Completed successfully. Error code = 0x0Time taken = 0 msTest Performed: ---------------------------Name: Disk metadata testResult: Completed successfully. Error code = 0x32Time taken = 0 ms------------------------------------------------------
      My ComputerSystem Spec
  9.    1 Week Ago #9
    Join Date : Oct 2017
    Posts : 11
    Win10 pro
    Thread Starter

    Oops- above did not come out well- here it is again:
    ===================================
    Startup Repair diagnosis and repair log
    ---------------------------
    Number of repair attempts: 1

    Session details
    ---------------------------
    System Disk = \Device\Harddisk0
    Windows directory = C:\Windows
    AutoChk Run = 0
    Number of root causes = 0

    Test Performed:
    ---------------------------
    Name: Check for updates
    Result: Completed successfully. Error code = 0x0
    Time taken = 0 ms

    Test Performed:
    ---------------------------
    Name: System disk test
    Result: Completed successfully. Error code = 0x0
    Time taken = 15 ms

    Test Performed:
    ---------------------------
    Name: Disk failure diagnosis
    Result: Completed successfully. Error code = 0x0
    Time taken = 0 ms

    Test Performed:
    ---------------------------
    Name: Disk metadata test
    Result: Completed successfully. Error code = 0x32
    Time taken = 0 ms

    ---------------------------
    ---------------------------
      My ComputerSystem Spec
  10.    1 Week Ago #10
    Join Date : Jun 2015
    Posts : 12,854
    Windows 10 Pro

    It does not.
    What did the BSOD say, what was the error?
      My ComputersSystem Spec

 
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