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  1.    3 Weeks Ago #1
    Join Date : Oct 2017
    Posts : 9
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free

    WHEA_UNCORRECTABLE_ERROR 0x00000124 [hal.dll] [ntoskrnl.exe]


    My desktop started running into issues four days ago. Unfortunately, the pc has only successfully created 1 dump file out of ~20 attempts, it hangs while creating it at 20%. The first two events were freezes only and occurred while gaming (PUBG). The screen froze in place with a loud constant audio buzz - forcing me to hard reset the pc. From then on the computer would bsod (all were WHEA_UNCORRECTABLE_ERROR I believe) mostly while gaming (once an hour) but even on desktop (once every 3-4 hours). After about the 12th bsod, crashes rapidly started occurring more frequently and I couldn't boot into windows for more than a few minutes. As result, I reformatted my PC yesterday and thankfully the bsods are occurring less frequently for now (only once while not gaming and every 2 hours while gaming).



    I have been reading the forums and feel comfortable and willing to do whatever is asked of me. I will be back in 15 hours with the following 4 days off of work, fully available to knock out whatever is requested of me. I have already posted my DM log file and dump file below and will use this as an opportunity to run a mem86+ test. I truly appreciate any help that is offered. Thank you!

    Dump file: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
    DM Log file: DESKTOP-3B5PHG0-Wed_10_25_2017_223612_10.zip
      My ComputerSystem Spec
  2.    3 Weeks Ago #2
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    Hi sourpatch ,

    Welcome to the BSOD forum.
    BSOD are caused by misbehaving hardware or software drivers or malfunctioning hardware.
    The WHEA 0x124 error is typically hardware so testing includes CPU, GPU, Driver, RAM.
    The bugcheck 141 was a misbehaving hardware driver.

    For all tests please make sure to post images into the thread.
    If there is any difficulty posting images please post one drive or drop box share links.

    First replace the AMD graphics driver:
    Perform the following steps:
    1) Uninstall everything AMD using Display driver uninstaller and install new drivers from the Asus or the AMD website.
    2) The Asus web site is preferred.
    3) Enter the computer's serial or product number and the operating system to view available drivers.
    4) If you use the AMD web site be sure the "clean install" box is checked and only install the graphics driver.
    Official Display Driver Uninstaller DDU Download
    Display Driver Uninstaller Download version 17.0.7.2
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    AMD Support and Radeon Software Driver Download
    AMD Graphics Drivers - Install Without Catalyst Install Manager - Windows 7 Help Forums



    Open administrative command prompt and type or copy and paste:
    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth
    3) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    4) Make sure that there is no over clocking while troubleshooting.

    5) Sometimes there are problems in the bios that produce bsod.

    The BIOS: Version/Date American Megatrends Inc. 2104, 8/13/2013

    6) Please check to see if this is the most up to date version.

    7) To ensure that there are no improper bios settings please reset the bios.

    8) Sometimes there can be failure to boot after resetting the bios.

    9) So please make sure your files are backed up.

    10) Please make a backup image with Macrium:

    Macrium Software | Macrium Reflect Free:
    Macrium Software | Macrium Reflect Free

    11) And please create a brand new restore point.

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings

    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    12) When testing for WHEA hardware errors we need to systematically check CPU, GPU, memory and drive.

    Once the bios is reset and there is no overclocking:

    13) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:

    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Speccy - System Information - Free Download

    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID

    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    14) Run Prime95 - Stress Test Your CPU
    Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
    Prime95 - Stress Test Your CPU Performance Maintenance Tutorials

    15) Record maximum temperatures and duration of testing.
    Aim for > 3 hours testing and abort if you encounter any problems as per the link.

    16) Please use the Microsoft snipping tool to post images into the thread.

    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10 General Tips Tutorials

    17) Run memtest86+ version 5.01 for at least 8 passes.
    Memtest86+ - Advanced Memory Diagnostic Tool

    This may take hours so plan to run it overnight.

    Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool

    The testing is done not by time but by passes.

    The more passes the better.

    There are a significant number of false negatives if fewer than 8 passes are made.

    A false negative is a pass when there is malfunctioning RAM.

    There is 8 GB of RAM on the computer.

    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM

    Just 1 error is a fail and you can abort testing.

    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.

    Again the more passes the better.

    If both RAM pass when tested 1 at a time after failing when tested together test the next DIMM with 1 RAM module for 8 or more passes. This will help to differentiate malfunctioning RAM from malfunctioning DIMM /Motherboard.

    Memtest86+ - Advanced Memory Diagnostic Tool
    Memtest86+ - Advanced Memory Diagnostic Tool

    Microsoft Community
    Memory problems. - Microsoft Community

    18) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image of the results into the thread.

    MemTest86+ - Test RAM Windows 10 BSOD Tutorials
    MemTest86+ - Test RAM BSOD Tutorials

    MemTest86+ needs to be run for at least 8 complete passes for conclusive results.

    19) Run HD Sentinel:
    Hard Disk Sentinel - HDD health and temperature monitoring
    When it has completed please use the Microsoft snipping to make images and post them into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10 General Tips Tutorials

    20) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
    Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
    FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
    FurMark - GPU Stress Test Performance Maintenance Tutorials
    Aim for 45 min - 1 hour testing and abort if there are any problems encountered as per the link.

    21) All of these test should be done with the bios reset and no over clocking.

    22) For each of the above tests please record maximum temperatures and test duration.

    24) And please make sure that you use the Microsoft snipping tool to post images of each into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials

    23) Please update the information on the computer specifications:
    Ten Forums System Specificiations (Specs)
    Please fill in your system specs
    Please follow this tutorial and download the tool.
    System Info - See Your System Specs - Windows 7 Help Forums
    System Info - See Your System Specs - Windows 7 Help Forums
    The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling, case, and other used stuff like mouse, keyboard, joystick, xbox, headphone, printer, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

    24) Open administrative command prompt and type or copy and paste: chkdsk /x /f /r
    This may take many hours to run so plan to run it overnight.
    25) Post the chkdsk results into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials

    Code:
    10/24/2017 3:12 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 124
    P2: 0
    P3: ffffa98e23931028
    P4: be200000
    P5: 5110a
    P6: 10_0_15063
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\102317-4281-01.dmp
    \\?\C:\Windows\Temp\WER-4718-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1CA0.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1CAF.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1CDF.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_e0cb786dbfb15a86ebf42e0bc23a527f86bad60_00000000_cab_02e01cde
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: e8b45cb4-09cf-48c3-84db-76c09c70623f
    Report Status: 4
    Hashed bucket:
    Code:
    10/24/2017 3:12 AM    Windows Error Reporting    Fault bucket 0x124_GenuineIntel_PROCESSOR_CACHE, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 496496e6-2ce2-4e84-a870-2d4c4e11eb65
    
    Problem signature:
    P1: 124
    P2: 0
    P3: ffffa98e23931028
    P4: be200000
    P5: 5110a
    P6: 10_0_15063
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\102317-4281-01.dmp
    \\?\C:\Windows\Temp\WER-4718-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1CA0.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1CAF.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1CDF.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_124_e0cb786dbfb15a86ebf42e0bc23a527f86bad60_00000000_cab_12882f2e
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: e8b45cb4-09cf-48c3-84db-76c09c70623f
    Report Status: 268435456
    Hashed bucket:
    Code:
    10/25/2017 6:09 AM    Windows Error Reporting    Fault bucket LKD_0x141_Tdr:6_IMAGE_atikmpag.sys, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 1008abee-6b1e-4e65-bd50-12b601a5a8ea
    
    Problem signature:
    P1: 141
    P2: ffffe18f078d44a0
    P3: fffff807d0a7f818
    P4: 0
    P5: 21d4
    P6: 10_0_15063
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20171024-2309.dmp
    \\?\C:\Windows\Temp\WER-65307531-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8B2C.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8B2C.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8B3D.tmp.txt
    \\?\C:\Windows\Temp\WERA0E7.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_53707299e9fe36b7acea4853dafbd53ae3038c2_00000000_cab_0b14a24e
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: a03bbad2-bc5d-4631-bc3d-ec63ae4c2483
    Report Status: 268435456
    Hashed bucket:
    Last edited by zbook; 3 Weeks Ago at 04:30.
      My ComputerSystem Spec
  3.    3 Weeks Ago #3
    Join Date : Oct 2017
    Posts : 9
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter

    Hello zbook and thank you!

    1). My system successfully created another dump file (usually it would hang): Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    2). I uninstalled all AMD related software and gpu drivers using Display Driver Uninstaller. I was able to reinstall just the AMD gpu driver by extracting the software package and obtaining the driver folder with 7zip.

    3). I ran both sfc /scannow and dism /online /cleanup-image /restorehealth. No errors found on either scan. I could not post a picture because the command prompt window would immediately close after the test was finished.

    4). Bios is up to date.

    5). I reset Bios.

    6). Prime95 would freeze my pc everytime between 20-30min into test. CPU temps topped out at 70c average.
    Click image for larger version. 

Name:	Prime95_latest_freeze.jpeg 
Views:	0 
Size:	987.6 KB 
ID:	160477

    7). Ran memtest86+ for 15 hours and made 11 passes with no errors.
    Click image for larger version. 

Name:	memtest86_PASS.jpeg 
Views:	0 
Size:	790.5 KB 
ID:	160478

    8). HD Sentinel results were good:
    Click image for larger version. 

Name:	C_Drive_Sentinel.PNG 
Views:	0 
Size:	75.6 KB 
ID:	160479
    Click image for larger version. 

Name:	E_Drive_Sentinel.PNG 
Views:	0 
Size:	76.9 KB 
ID:	160480

    9). chkdsk results:
    Click image for larger version. 

Name:	chkdsk_results.PNG 
Views:	8 
Size:	42.9 KB 
ID:	160481

    10). Typical temps for my PC.
    • A). Idle Temps:
      Click image for larger version. 

Name:	SpeedFan_idle.PNG 
Views:	8 
Size:	17.8 KB 
ID:	160485
    • B). Temps after 20 min of gaming:
      Click image for larger version. 

Name:	SpeedFan_WhileGaming.PNG 
Views:	8 
Size:	24.8 KB 
ID:	160487


    11). I will be running FurMark tonight and will monitor temps.

    12). Updated my personal Ten Forums System Specs as well.
      My ComputerSystem Spec
  4.    3 Weeks Ago #4
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    Nice progress.

    Please use the DM log collector to post a new zip for this latest BSOD.

    When there are BSOD please use the DM log collector to post new zips.

    For HD Sentinel (paid or 30 day trial edition) please click on disk and run the surface test for each drive.
    This may take many hours and can be run overnight.
    Post images into the thread.

    The commands run using administrative command prompt should not automatically close the box. The tests can be run again as they are relatively short. Please attempt to run them again and report the results using the right click method. Alternatively you can use a camera or smart phone camera to take pictures and post the result into the thread.
    Last edited by zbook; 3 Weeks Ago at 02:41.
      My ComputerSystem Spec
  5.    3 Weeks Ago #5
    Join Date : Oct 2017
    Posts : 9
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter

    1). New DM Log: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    2). sfc /scannow and dism /online /cleanup-image /restorehealth:
    Click image for larger version. 

Name:	command_prompts.PNG 
Views:	2 
Size:	23.1 KB 
ID:	160494

    3). HD Sentinel Surface Scans:

    Click image for larger version. 

Name:	C_Drive_Surface_Test.PNG 
Views:	0 
Size:	51.6 KB 
ID:	160495
    Click image for larger version. 

Name:	C_Drive_Temp+Speed.PNG 
Views:	0 
Size:	38.4 KB 
ID:	160496

    Click image for larger version. 

Name:	E_Drive_Surface_Test.PNG 
Views:	0 
Size:	52.7 KB 
ID:	160497
    Click image for larger version. 

Name:	E_Drive_Temp+Speed.PNG 
Views:	0 
Size:	44.8 KB 
ID:	160498
      My ComputerSystem Spec
  6.    3 Weeks Ago #6
    Join Date : Oct 2017
    Posts : 9
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter

    FurMark: 55min. Max Temp 80c.

    Click image for larger version. 

Name:	FurMark.jpg 
Views:	1 
Size:	237.6 KB 
ID:	160505
      My ComputerSystem Spec
  7.    3 Weeks Ago #7
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    In post #2 step 5 did you check for a bios update?

    Please verify that this is the correct hardware for the computer.
    P8Z77-V PRO BIOS & FIRMWARE| Motherboards | ASUS USA


    After updating the bios please repeat the Prime95 testing.

    Also download and install the Intel Processor Diagnostic Tool

    When the test completes please use the Microsoft snipping tool to post an image into the thread.


    Download Intel® Processor Diagnostic Tool:
    Download Intel® Processor Diagnostic Tool
    The Intel® Processor Diagnostic Tool:
    The Intel® Processor Diagnostic Tool
      My ComputerSystem Spec
  8.    3 Weeks Ago #8
    Join Date : Oct 2017
    Posts : 9
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter

    Thanks again zbook.

    Newest DM Log file: DESKTOP-3B5PHG0-Fri_10_27_2017_161032_98.zip

    I ran into an issue today that I have never encountered. After restarting my pc and booting into windows, the network system tray icon had the red x through it, indicating I wasn't connected to the internet. I tried the "troubleshoot problems" option and received the following message. I then looked in device manager and there were a bunch of WAN miniports under Network adapters. After restarting windows again, everything returned to normal.

    Click image for larger version. 

Name:	20171027_091859.jpeg 
Views:	0 
Size:	328.8 KB 
ID:	160584

    Click image for larger version. 

Name:	20171027_091922.jpeg 
Views:	0 
Size:	852.9 KB 
ID:	160585


    Quote Originally Posted by zbook View Post
    In post #2 step 5 did you check for a bios update?

    Please verify that this is the correct hardware for the computer.
    P8Z77-V PRO BIOS & FIRMWARE| Motherboards | ASUS USA


    After updating the bios please repeat the Prime95 testing.

    Also download and install the Intel Processor Diagnostic Tool

    When the test completes please use the Microsoft snipping tool to post an image into the thread.


    Download Intel® Processor Diagnostic Tool:
    Download Intel® Processor Diagnostic Tool
    The Intel® Processor Diagnostic Tool:
    The Intel® Processor Diagnostic Tool
    1). That is indeed my motherboard and bios is up to date.

    2). Prime95 went well - my desktop didn't freeze this time. 1 hour Small FFTs test. I will run another one for >3 tonight.

    Click image for larger version. 

Name:	Prime95_1hourTorture.PNG 
Views:	0 
Size:	73.2 KB 
ID:	160598
    Click image for larger version. 

Name:	Speedfan_Prime95.PNG 
Views:	4 
Size:	18.1 KB 
ID:	160594

    3). Intel-Processor-Diagnostic-Tool test went well.
    Click image for larger version. 

Name:	IPDT_PASS.PNG 
Views:	0 
Size:	54.2 KB 
ID:	160595
    Last edited by sourpatch; 3 Weeks Ago at 19:00.
      My ComputerSystem Spec
  9.    3 Weeks Ago #9
    Join Date : Oct 2017
    Posts : 9
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter

    edit: merged my last 2 replies.
      My ComputerSystem Spec
  10.    3 Weeks Ago #10
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    For the Intel driver > right click > left click properties > left click driver tab > left click driver details > post an image into the thread.

    If it matched this driver then update the driver using the Asus website as the source of a new driver. If it is not available on the Asus website then use the Intel website as the source of the replacement driver.

    Code:
    Name	[00000001] Intel(R) 82579V Gigabit Network ConnectionAdapter Type	Ethernet 802.3
    Product Type	Intel(R) 82579V Gigabit Network Connection
    Installed	Yes
    PNP Device ID	PCI\VEN_8086&DEV_1503&SUBSYS_849C1043&REV_04\3&11583659&0&C8
    Last Reset	10/27/2017 2:31 PM
    Index	1
    Service Name	e1iexpress
    IP Address	192.168.1.2, fe80::c89e:3da8:78fb:af33
    IP Subnet	255.255.255.0, 64
    Default IP Gateway	192.168.1.1
    DHCP Enabled	Yes
    DHCP Server	192.168.1.1
    DHCP Lease Expires	1/1/1970 5:00 PM
    DHCP Lease Obtained	12/31/1969 5:00 PM
    MAC Address	‪10:BF:48:79:9B:D9‬
    Memory Address	0xF7F00000-0xF7F1FFFF
    Memory Address	0xF7F39000-0xF7F39FFF
    IRQ Channel	IRQ 4294967289
    Driver	c:\windows\system32\drivers\e1i63x64.sys (12.15.22.6, 512.50 KB (524,800 bytes), 9/29/2017 6:40 AM)
      My ComputerSystem Spec

 
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