Please post a kernal memory dump into the thead:
memory dump file: %SystemRoot%\MEMORY.DMP or C:\Windows\MEMORY.DMP
Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results > use one drive or drop box to post a share link into the thread.
For WHEA 0x124 error we will test the computers: CPU, GPU, Drive, RAM, and check the PSU.
For all tests please post images into the thread.
If there is difficulty posting images then use a one drive or drop box share link.
Open administrative command prompt and type or copy and paste:
1) sfc /scannow
2) dism /online /cleanup-image /restorehealth
3) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
4) Make sure that there is no over clocking while troubleshooting.
5) Sometimes there are problems in the bios that produce bsod.
The BIOS: BIOS Version/Date American Megatrends Inc. 1.50, 6/27/2017
6) Please check to see if this is the most up to date version.
7) To ensure that there are no improper bios settings please reset the bios.
8) Sometimes there can be failure to boot after resetting the bios.
9) So please make sure your files are backed up.
10) Please make a backup image with Macrium:
Macrium Software | Macrium Reflect Free:
Macrium Software | Your Image is Everything
Macrium Software | Macrium Reflect Free
11) And please create a brand new restore point.
How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computers CMOS to Reset BIOS Settings
3 Ways to Reset Your BIOS - wikiHow:
3 Ways to Reset Your BIOS - wikiHow
12) When testing for WHEA hardware errors we need to systematically check CPU, GPU, memory and drive.
Once the bios is reset and there is no overclocking:
13) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
Speccy - Free Download - Piriform: Speccy - System Information - Free
Speccy - System Information - Free Download
HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
HWMONITOR | Softwares | CPUID
SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
SpeedFan - Access temperature sensor in your computer
14) Run Prime95 - Stress Test Your CPU
Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
Prime95 - Stress Test Your CPU Performance Maintenance Tutorials
15) Record maximum temperatures and duration of testing.
16) Please use the Microsoft snipping tool to post images into the thread.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
Take Screenshot in Windows 10 General Tips Tutorials
17) Run memtest86+ version 5.01 for at least 8 passes.
Memtest86+ - Advanced Memory Diagnostic Tool
This may take hours so plan to run it overnight.
Please make sure you use the Memtest86+ version 5.01 with the link below.
Memtest86+ - Advanced Memory Diagnostic Tool
The testing is done not by time but by passes.
The more passes the better.
There are a significant number of false negatives if fewer than 8 passes are made.
A false negative is a pass when there is malfunctioning RAM.
There is 8 GB of RAM on the computer.
Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
Just 1 error is a fail and you can abort testing.
Memtest86+ - Advanced Memory Diagnostic Tool
Memtest86+ - Advanced Memory Diagnostic Tool
Microsoft Community
Memory problems. - Microsoft Community
18) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image of the results into the thread.
MemTest86+ - Test RAM Windows 10 BSOD Tutorials
MemTest86+ - Test RAM BSOD Tutorials
MemTest86+ needs to be run for at least 8 complete passes for conclusive results.
19) Run HD Sentinel:
Hard Disk Sentinel - HDD health and temperature monitoring
When it has completed please use the Microsoft snipping to make images and post them into the thread.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
Take Screenshot in Windows 10 General Tips Tutorials
20) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
FurMark - GPU Stress Test Performance Maintenance Tutorials
21) All of these test should be done with the bios reset and no over clocking.
22) For each of the above tests please record maximum temperatures.
24) And please make sure that you use the Microsoft snipping tool to post images of each into the thread.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
23) Please update the information on the computer specifications:
Ten Forums System Specificiations (Specs)
Please fill in your system specs
Please follow this tutorial and download the tool.
System Info - See Your System Specs - Windows 7 Help Forums
System Info - See Your System Specs - Windows 7 Help Forums
The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling, case, and other used stuff like mouse, keyboard, joystick, xbox, headphone, printer, etc.
The PSU, cooling and other stuff are NOT mentioned in the tool.
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
24) Open administrative command prompt and type or copy and paste: chkdsk /x /f /r
This may take many hours to run so plan to run it overnight.
25) Post the chkdsk results into the thread:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
26) Turn off Windows fast startup:
Turn On or Off Fast Startup in Windows 10 Performance Maintenance Tutorials
27) Update ffusb2audio.sys Focusrite USB 2.0 Audio Driver
Updating a driver: Updating a driver. - Microsoft Community
28) Uninstall Malwarebytes using control panel
Code:
Name Scarlett 2i4 USBManufacturer Focusrite Audio Engineering Limited
Status OK
PNP Device ID USB\VID_1235&PID_800A\5&13FE7C4D&0&14
Driver c:\windows\system32\drivers\ffusb2audio.sys (2.5.128.1, 124.30 KB (127,280 bytes), 7/19/2017 10:48 AM)
Code:
ffusb2audio Focusrite USB 2.0 Audio Driver c:\windows\system32\drivers\ffusb2audio.sys Kernel Driver Yes Manual Running OK Normal No Yes
Code:
Event[12155]: Log Name: System
Source: Microsoft-Windows-Kernel-Boot
Date: 2017-10-22T14:43:03.649
Event ID: 29
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: Dan-PC
Description:
Windows failed fast startup with error status 0xC00000D4.
Code:
Event[12151]: Log Name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 2017-10-22T14:34:17.902
Event ID: 19
Task: N/A
Level: Warning
Opcode: Info
Keyword: N/A
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: Dan-PC
Description:
A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 5
The details view of this entry contains further information.
Event[12152]:
Log Name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 2017-10-22T14:34:19.540
Event ID: 19
Task: N/A
Level: Warning
Opcode: Info
Keyword: N/A
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: Dan-PC
Description:
A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 5
The details view of this entry contains further information.
Code:
Event[14106]: Log Name: System
Source: Service Control Manager
Date: 2017-10-23T22:04:45.585
Event ID: 7026
Task: N/A
Level: Information
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Dan-PC
Description:
The following boot-start or system-start driver(s) did not load:
AFD
cdrom
CSC
dam
Dfsc
ESProtectionDriver
EUDSKACS
EUFDDISK
FileCrypt
GpuEnergyDrv
HWiNFO32
NetBIOS
NetBT
npsvctrig
nsiproxy
Psched
rdbss
SASDIFSV
SASKUTIL
tdx
vwififlt
WdFilter
Code:
Event[9503]: Log Name: System
Source: Display
Date: 2017-10-20T18:33:00.169
Event ID: 4101
Task: N/A
Level: Warning
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: Dan-PC
Description:
Display driver nvlddmkm stopped responding and has successfully recovered.
Code:
Event[9661]: Log Name: System
Source: Display
Date: 2017-10-20T21:40:24.645
Event ID: 4101
Task: N/A
Level: Warning
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: Dan-PC
Description:
Display driver nvlddmkm stopped responding and has successfully recovered.
Code:
5: kd> !errrec ffffd58a43628028===============================================================================
Common Platform Error Record @ ffffd58a43628028
-------------------------------------------------------------------------------
Record Id : 01d34c4bf1c5e342
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 10/24/2017 4:08:43 (UTC)
Flags : 0x00000000
===============================================================================
Section 0 : Processor Generic
-------------------------------------------------------------------------------
Descriptor @ ffffd58a436280a8
Section @ ffffd58a43628180
Offset : 344
Length : 192
Flags : 0x00000001 Primary
Severity : Fatal
Proc. Type : x86/x64
Instr. Set : x64
Error Type : Cache error
Operation : Instruction Execute
Flags : 0x00
Level : 0
CPU Version : 0x00000000000906e9
Processor ID : 0x0000000000000005
===============================================================================
Section 1 : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor @ ffffd58a436280f0
Section @ ffffd58a43628240
Offset : 536
Length : 128
Flags : 0x00000000
Severity : Fatal
Local APIC Id : 0x0000000000000005
CPU Id : e9 06 09 00 00 08 10 05 - bf fb fa 7f ff fb eb bf
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0 @ ffffd58a43628240
===============================================================================
Section 2 : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor @ ffffd58a43628138
Section @ ffffd58a436282c0
Offset : 664
Length : 264
Flags : 0x00000000
Severity : Fatal
Error : ICACHEL0_IRD_ERR (Proc 5 Bank 0)
Status : 0xf600064000040150
Address : 0x00007ffdf620f0e0
Misc. : 0x0000000000000000