Windows 10: WHEA_UNCORRECTABLE_ERROR - Random reboots and 0x124 error Solved

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  1. Posts : 115
    Microsoft Windows 10 Pro 64-bit - Version 1709 - Build 16299.19
    Thread Starter
       27 Oct 2017 #11

    Click image for larger version. 

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    Where windows is installed
      My ComputerSystem Spec


  2. Posts : 115
    Microsoft Windows 10 Pro 64-bit - Version 1709 - Build 16299.19
    Thread Starter
       27 Oct 2017 #12

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      My ComputerSystem Spec


  3. Posts : 115
    Microsoft Windows 10 Pro 64-bit - Version 1709 - Build 16299.19
    Thread Starter
       27 Oct 2017 #13

    DAN-PC-Fri_10_27_2017_183919_42.zip

    A bunch of new Minidumps attached. I'm unable to run HD Sentinel Surface Scans on my HDDs (worked fine on SSDs) ... it goes to BSOD when I do.
      My ComputerSystem Spec


  4. Posts : 16,398
    windows 10 professional version 1607 build 14393.969 64 bit
       27 Oct 2017 #14

    All of the 11 new BSOD were WHEA 0x124.

    What's happening with the mouse and keyboard:

    Code:
    Standard PS/2 Keyboard    ACPI\PNP0303\0    This device is not present, is not working properly, or does not have all its drivers installed.
    Code:
    Microsoft PS/2 Mouse    ACPI\PNP0F03\0    This device is not present, is not working properly, or does not have all its drivers installed.
    Open device manager > click view > show hidden dvices > expand all rows > post images into the thread for any device that has a yellow triangle.

    Code:
    Event[3830]:  Log Name: System
      Source: Disk
      Date: 2017-10-27T18:35:41.527
      Event ID: 34
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Dan-PC
      Description: 
    The driver disabled the write cache on device \Device\Harddisk5\DR5.
    
    
    Event[3831]:
      Log Name: System
      Source: Disk
      Date: 2017-10-27T18:35:46.386
      Event ID: 34
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Dan-PC
      Description: 
    The driver disabled the write cache on device \Device\Harddisk3\DR3.
    Code:
    Event[3829]:  Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2017-10-27T18:35:38.131
      Event ID: 19
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Dan-PC
      Description: 
    A corrected hardware error has occurred.
    
    
    Reported by component: Processor Core
    Error Source: Corrected Machine Check
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 4
    
    
    The details view of this entry contains further information.
    Code:
    Event[3825]:
      Log Name: System
      Source: Disk
      Date: 2017-10-27T18:35:11.472
      Event ID: 34
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Dan-PC
      Description: 
    The driver disabled the write cache on device \Device\Harddisk4\DR4.
    
    
    Event[3826]:
      Log Name: System
      Source: Disk
      Date: 2017-10-27T18:35:27.120
      Event ID: 34
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Dan-PC
      Description: 
    The driver disabled the write cache on device \Device\Harddisk1\DR1.
    
    
    Event[3827]:
      Log Name: System
      Source: Disk
      Date: 2017-10-27T18:35:32.079
      Event ID: 34
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Dan-PC
      Description: 
    The driver disabled the write cache on device \Device\Harddisk0\DR0.
    
    
    Event[3828]:
      Log Name: System
      Source: Disk
      Date: 2017-10-27T18:35:36.279
      Event ID: 34
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Dan-PC
      Description: 
    The driver disabled the write cache on device \Device\Harddisk2\DR2.
    Code:
    Event[3823]:  Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2017-10-27T18:33:38.133
      Event ID: 19
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Dan-PC
      Description: 
    A corrected hardware error has occurred.
    
    
    Reported by component: Processor Core
    Error Source: Corrected Machine Check
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 4
    
    
    The details view of this entry contains further information.
    
    
    Event[3824]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2017-10-27T18:34:38.131
      Event ID: 19
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Dan-PC
      Description: 
    A corrected hardware error has occurred.
    
    
    Reported by component: Processor Core
    Error Source: Corrected Machine Check
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 4
    
    
    The details view of this entry contains further information.
    Code:
    Event[3763]:  Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2017-10-27T18:29:22.180
      Event ID: 19
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Dan-PC
      Description: 
    A corrected hardware error has occurred.
    
    
    Reported by component: Processor Core
    Error Source: Corrected Machine Check
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 4
    
    
    The details view of this entry contains further information.
    
    
    Event[3764]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2017-10-27T18:30:22.178
      Event ID: 19
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Dan-PC
      Description: 
    A corrected hardware error has occurred.
    
    
    Reported by component: Processor Core
    Error Source: Corrected Machine Check
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 4
    
    
    The details view of this entry contains further information.
    Code:
    Event[3638]:  Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2017-10-27T17:51:26.241
      Event ID: 19
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Dan-PC
      Description: 
    A corrected hardware error has occurred.
    
    
    Reported by component: Processor Core
    Error Source: Corrected Machine Check
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 4
    
    
    The details view of this entry contains further information.
    
    
    Event[3639]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2017-10-27T17:52:26.239
      Event ID: 19
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Dan-PC
      Description: 
    A corrected hardware error has occurred.
    
    
    Reported by component: Processor Core
    Error Source: Corrected Machine Check
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 4
    
    
    The details view of this entry contains further information.
    Code:
    Event[3612]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2017-10-27T17:31:26.239
      Event ID: 19
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Dan-PC
      Description: 
    A corrected hardware error has occurred.
    
    
    Reported by component: Processor Core
    Error Source: Corrected Machine Check
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 4
    
    
    The details view of this entry contains further information.
    Code:
    Event[3603]:  Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2017-10-27T17:21:26.242
      Event ID: 19
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Dan-PC
      Description: 
    A corrected hardware error has occurred.
    
    
    Reported by component: Processor Core
    Error Source: Corrected Machine Check
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 4
    
    
    The details view of this entry contains further information.
    
    
    Event[3604]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2017-10-27T17:22:26.240
      Event ID: 19
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Dan-PC
      Description: 
    A corrected hardware error has occurred.
    
    
    Reported by component: Processor Core
    Error Source: Corrected Machine Check
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 4
    
    
    The details view of this entry contains further information.
      My ComputerSystem Spec


  5. Posts : 115
    Microsoft Windows 10 Pro 64-bit - Version 1709 - Build 16299.19
    Thread Starter
       27 Oct 2017 #15

    Click image for larger version. 

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ID:	160602

    Not sure which keyboard / mouse it's finding.. I don't have any other installed!

    *Edit* - I searched for updates, none were found. I attempted to change the driver using "select the driver you want to use for this hardware" and that didn't work either. I uninstalled both and then scanned for hardware changes. No additional hardware was detected.
      My ComputerSystem Spec


  6. Posts : 16,398
    windows 10 professional version 1607 build 14393.969 64 bit
       27 Oct 2017 #16

    On each row with a yellow triangle > right click > left click properties > left click driver details > post images into the thread
      My ComputerSystem Spec


  7. Posts : 115
    Microsoft Windows 10 Pro 64-bit - Version 1709 - Build 16299.19
    Thread Starter
       27 Oct 2017 #17

    zbook said: View Post
    On each row with a yellow triangle > right click > left click properties > left click driver details > post images into the thread
    here's a new one after rebooting:
    Click image for larger version. 

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ID:	160605

    PS2 Mouse:
    Click image for larger version. 

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Views:	1 
Size:	175.1 KB 
ID:	160606

    PS2 Keyboard:
    Click image for larger version. 

Name:	image.png 
Views:	1 
Size:	172.6 KB 
ID:	160607
      My ComputerSystem Spec


  • Posts : 115
    Microsoft Windows 10 Pro 64-bit - Version 1709 - Build 16299.19
    Thread Starter
       27 Oct 2017 #18

    I also just did a check on the PSU (I have a tester) and it came out good (sorry the bottom bits didn't come out with my camera; they were compliant)
    Click image for larger version. 

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ID:	160608
      My ComputerSystem Spec


  • Posts : 16,398
    windows 10 professional version 1607 build 14393.969 64 bit
       27 Oct 2017 #19

    The PSU voltages are within the proper range.

    For the images posted don't click on the details tab. Instead click on the drivers tab then click on details > post image

    On device manager fix the unknown device:
    How to easily find drivers for Unknown Devices in Windows | PCWorld
    How to Find Drivers for Unknown Devices in the Device Manager
      My ComputerSystem Spec


  • Posts : 115
    Microsoft Windows 10 Pro 64-bit - Version 1709 - Build 16299.19
    Thread Starter
       27 Oct 2017 #20

    zbook said: View Post
    The PSU voltages are within the proper range.

    For the images posted don't click on the details tab. Instead click on the drivers tab then click on details > post image

    On device manager fix the unknown device:
    How to easily find drivers for Unknown Devices in Windows | PCWorld
    How to Find Drivers for Unknown Devices in the Device Manager
    I was able to figure it out looking up the PNP Device ID: USB\VID_1235&PID_800A\5&13FE7C4D&0&14

    It was the Focusrite 2i4 external audio interface.

    I installed the latest driver, but something must have made it malfunction (maybe one of the recent BSODs?) Could this be the faulty hardware messing with my system? I can try disconnecting it and then running HDS surface scan again...
      My ComputerSystem Spec


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