Windows 10: WHEA_UNCORRECTABLE_ERROR - Random reboots and 0x124 error Solved

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  1. axe0's Avatar
    Posts : 13,714
    Windows 10 Pro
       08 Nov 2017 #141

    Yes.

    Yes, my very first BSOD troubleshooting experience was after a user installed a new CPU. The user didn't know the BIOS needed to be resetted. A lot of 0x124, troubleshooting and 1 minute in the BIOS later the problem was gone.
      My ComputersSystem Spec


  2. Posts : 115
    Microsoft Windows 10 Pro 64-bit - Version 1709 - Build 16299.19
    Thread Starter
       08 Nov 2017 #142

    axe0 said: View Post
    Yes.

    Yes, my very first BSOD troubleshooting experience was after a user installed a new CPU. The user didn't know the BIOS needed to be resetted. A lot of 0x124, troubleshooting and 1 minute in the BIOS later the problem was gone.
    New CPU is installed, BIOS is reset.

    Intel Processor Diagnostics Test Results:

    --- IPDT64 - Revision: 4.0.0.29
    --- IPDT64 - Start Time: 11/8/2017 8:27:21 AM

    --------------------------------------------------------------------
    -- Testing
    --------------------------------------------------------------------
    CPU 1 - SPBC - Pass.
    CPU 1 - Genuine Intel - Pass.
    CPU 1 - BrandString - Pass.
    CPU 1 - Floating Point - Pass.
    CPU 1 - Prime Number - Pass.
    CPU 1 - Cache - Pass.
    CPU 1 - MMXSSE - Pass.
    CPU 1 - FMA - Pass.
    CPU 1 - AVX - Pass.
    CPU 1 - IMC - Pass.
    CPU 1 - PCH - Pass.
    CPU 1 - IGD - Pass.
    CPU 1 - GFX - Pass.
    CPU 1 - CPULoad - Pass.
    CPU 1 - CPU Frequency - Pass.

    IPDT64 Passed
    --- IPDT64 - Revision: 4.0.0.29
    --- IPDT64 - End Time: 11/8/2017 8:32:13 AM

    --------------------------------------------------------------------
    PASS

    Click image for larger version. 

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    The "mystery" yellow exclamation point / malfunctioning PS2 Mouse and Keyboard under "Show Hidden Devices" are also no longer malfunctioning (I still don't know why they're there, but they are)


    Prime95 has also been running for almost 45 minutes and temperatures are looking much better... one core maxing out at 90 degrees at one point, but all cores averaging between 82 and 87

    Click image for larger version. 

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      My ComputerSystem Spec

  3. axe0's Avatar
    Posts : 13,714
    Windows 10 Pro
       08 Nov 2017 #143

    FYI, my first yes was for your first question in your previous post. Not for performing stress tests.
      My ComputersSystem Spec


  4. Posts : 115
    Microsoft Windows 10 Pro 64-bit - Version 1709 - Build 16299.19
    Thread Starter
       08 Nov 2017 #144

    axe0 said: View Post
    FYI, my first yes was for your first question in your previous post. Not for performing stress tests.
    Do you recommend I quit the Prime95 at this point?
      My ComputerSystem Spec


  5. Posts : 115
    Microsoft Windows 10 Pro 64-bit - Version 1709 - Build 16299.19
    Thread Starter
       08 Nov 2017 #145

    Prime95 has run for over an hour with no issues.

    Since I've not gotten any new BSODs, and the fact that the processor passed the Intel Processor Diagnostic Tool, and temps are considerably cooler, I'm going to discontinue the Prime95 test.

    Should I run into any new BSODs, I'll continue this thread. At this point, I can probably deduce that:

    1. The Focusrite drivers were old/bad. I've also read up that the particular unit I'm using (Focusrite Scarlett 2i4 1st Gen) does not like USB 3.0 and so I'm using it with a USB 2.0 connection
    2. The processor was "bad" ... it couldn't handle the heat, as well as the issues found in the second post of this thread.

    Finally, I noticed that my original processor was produced in Malaysia and the replacement Intel sent was produced in Vietnam. I do not know if this has any bearing on the quality of the chip, but thought I'd include that -- seeing lower temperatures, for sure.

    Click image for larger version. 

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    Thank you,
    zbook
    axe0
    philc43

    I appreciate your assistance... I gave you all thumbs up throughout this thread.
      My ComputerSystem Spec


  6. Posts : 20,958
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Nov 2017 #146

    Please post a zip and we can see how the logs look:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec


  7. Posts : 115
    Microsoft Windows 10 Pro 64-bit - Version 1709 - Build 16299.19
    Thread Starter
       08 Nov 2017 #147

    zbook said: View Post
    Please post a zip and we can see how the logs look:
    BSOD - Posting Instructions - Windows 10 Forums
    Thanks, zbook

    See attached

    DAN-PC-Wed_11_08_2017__95453_36.zip
      My ComputerSystem Spec


  8. Posts : 20,958
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Nov 2017 #148

    Problem devices are gone.
    There were no bsod.

    There were corrected hardware errors after the replacement of the CPU.

    Please check the BIOS again for PSU data.
    What are the 3.3, 5, and 12 voltages?
    What are the CPU voltage and frequency?


    Code:
    Event[13904]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2017-11-08T07:36:10.616
      Event ID: 19
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Dan-PC
      Description: 
    A corrected hardware error has occurred.
    
    Reported by component: Processor Core
    Error Source: Corrected Machine Check
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 4
    
    The details view of this entry contains further information.
      My ComputerSystem Spec


  9. Posts : 115
    Microsoft Windows 10 Pro 64-bit - Version 1709 - Build 16299.19
    Thread Starter
       08 Nov 2017 #149

    zbook said: View Post
    Problem devices are gone.
    There were no bsod.

    There were corrected hardware errors after the replacement of the CPU.

    Please check the BIOS again for PSU data.
    What are the 3.3, 5, and 12 voltages?
    What are the CPU voltage and frequency?


    Code:
    Event[13904]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2017-11-08T07:36:10.616
      Event ID: 19
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Dan-PC
      Description: 
    A corrected hardware error has occurred.
    
    Reported by component: Processor Core
    Error Source: Corrected Machine Check
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 4
    
    The details view of this entry contains further information.
    See attached for BIOS voltages
      My ComputerSystem Spec


  10. Posts : 20,958
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Nov 2017 #150

    diznanl said: View Post
    See attached for BIOS voltages
    Where is the attachment?
      My ComputerSystem Spec


 
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