Windows 10: Random BSOD even with fresh reset, can't find the cause

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  1. Posts : 14
    Windows 10 build 1709
    Thread Starter
       10 Dec 2017 #21

    Hello,

    It's unfortunately not a closed case...
    I ran the driver verifier for one month with the recommanded parameters from your forum, and I got absolutely no BSOD.
    I stopped the driver verifier since, and the laptop is moderately stable. It means that I rarely get a BSOD (maybe once a week), but as soon as I stress it with prime95 it crashes.
    So I didn't get any lead with the driver verifier.
    Do you have any idea of what I could look for now?
      My ComputerSystem Spec


  2. Posts : 14,213
    windows 10 professional version 1607 build 14393.969 64 bit
       10 Dec 2017 #22

    1) Please post a new zip now and whenever there is a BSOD:
    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
    BSOD - Posting Instructions - Windows 10 Forums
    2) Also post a share link with memory dump file:
    C:\Windows\MEMORY.DMPUse file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results.
      My ComputerSystem Spec


  3. Posts : 171
    Windows 10 Pro
       15 Dec 2017 #23

    Personally, if it lets you reset the unit and BSOD's after then it gotta be something installed.

    Are you installing any programs at all after install?

    If it a store brought unit it will have loads and loads of preinstalled garbage including anti virus programs and old drivers so best to start there.
      My ComputerSystem Spec


  4. Posts : 14
    Windows 10 build 1709
    Thread Starter
       4 Weeks Ago #24

    Hello!

    zbook said: View Post
    1) Please post a new zip now and whenever there is a BSOD:
    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
    BSOD - Posting Instructions - Windows 10 Forums
    2) Also post a share link with memory dump file:
    C:\Windows\MEMORY.DMPUse file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results.
    So here are new results.
    First, I did a fresh install through Windows 10 menu: delete the application, but keep the files and Windows metro apps & settings. I did get a BSOD. You can get here the zip and the memory dump:
    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Then I did a full reset of the laptop, again using the Windows 10 settings: delete all applications and files, reinstall from scratch. No 3rd party drivers or anything. I just copied Prime95 and your tool in order to post the BSOD I still have with a really fresh install:
    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    I didn't expect to get a BSOD with a new Windows install...
    kingtez1984 said: View Post
    Personally, if it lets you reset the unit and BSOD's after then it gotta be something installed.
    Are you installing any programs at all after install?
    If it a store brought unit it will have loads and loads of preinstalled garbage including anti virus programs and old drivers so best to start there.
    I didn't install anything special. I did install Windows 10 from a Microsoft iso, then I installed the Lenovo system update app which helps getting important updates (especially BIOS and critical updates). This laptop got a few useless with Windows 7 but Lenovo tends to use less bloatware than before (at least on their professional laptops range).
      My ComputerSystem Spec


  5. Posts : 14,213
    windows 10 professional version 1607 build 14393.969 64 bit
       2 Weeks Ago #25

    Please run this version of the log collector and post a zip into the thread for troubleshooting:
    log collector v2-beta08.zip


    Update this driver: igdkmd64.sys
    Intel Graphics driver igfx




    Updating a driver: Updating a driver. - Microsoft Community


    igdkmd64.sys
    Intel Graphics driver
    Drivers & Software




    Code:
    igfx         igfx                   igfx                   Kernel        Manual     Running    OK         TRUE        FALSE        20,480            5,287,936   0          9/29/2016 4:43:27 PM   C:\WINDOWS\system32\DRIVERS\igdkmd64.sys         8,192

    Code:
    Name	Intel(R) HD Graphics 4600
    PNP Device ID	PCI\VEN_8086&DEV_0416&SUBSYS_220E17AA&REV_06\3&B1BFB68&0&10
    Adapter Type	Intel(R) HD Graphics Family, Intel Corporation compatible
    Adapter Description	Intel(R) HD Graphics 4600
    Adapter RAM	1.00 GB (1,073,741,824 bytes)
    Installed Drivers	igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
    Driver Version	20.19.15.4531
    INF File	oem70.inf (iHSWM_w10 section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1920 x 1080 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xF0000000-0xF03FFFFF
    Memory Address	0xE0000000-0xEFFFFFFF
    I/O Port	0x0000FFC0-0x0000FFFF
    IRQ Channel	IRQ 4294967288
    Driver	c:\windows\system32\drivers\igdkmd64.sys (20.19.15.4531, 7.61 MB (7,974,896 bytes), 11/23/2016 12:41 AM)
    Last edited by zbook; 2 Weeks Ago at 19:37.
      My ComputerSystem Spec


  6. Posts : 14
    Windows 10 build 1709
    Thread Starter
       2 Weeks Ago #26

    Hi Zbook,

    As requested I ran your log collector version several times:
    • 12h59: a BSOD just happened with the previous Intel driver
    • 14h22: Intel driver uninstall + restart, then a new BSOD
    • 14h46: New Intel driver installed, then a new log collector run (no BSOD yet)


    You can find them in the post attached zips.

    Have a nice day,
    Random BSOD even with fresh reset, can't find the cause Attached Files
      My ComputerSystem Spec


  7. Posts : 14,213
    windows 10 professional version 1607 build 14393.969 64 bit
       2 Weeks Ago #27

    There was 1 misbehaving hardware driver:
    Netwbw02
    Netwbw02.sys Tue Oct 31 09:45:40 2017 (59F88C94)
    NETwNb64 ___ Pilote de carte In ___ 10/31/2017 3:45:40 PM C:\WINDOWS\system32\drivers\Netwbw02.sys

    Please update this driver.
    If there are no BSOD in the next 36 hours then turn off windows driver verifier.

    Code:
    Name	[00000002] Intel(R) Dual Band Wireless-AC 7260
    Adapter Type	Ethernet 802.3
    Product Type	Intel(R) Dual Band Wireless-AC 7260
    Installed	Yes
    PNP Device ID	PCI\VEN_8086&DEV_08B2&SUBSYS_C2708086&REV_83\4&2252D3DE&0&00E1
    Last Reset	2/3/2018 2:44 PM
    Index	2
    Service Name	NETwNb64
    IP Address	192.168.1.11, fe80::2d0b:db43:6fdd:2024, 2a01:cb1c:7c3:4e00:ac32:8c0a:70b0:2779, 2a01:cb1c:7c3:4e00:2d0b:db43:6fdd:2024
    IP Subnet	255.255.255.0, 64, 128, 64
    Default IP Gateway	192.168.1.1, fe80::8e10:d4ff:fe7d:ef9c
    DHCP Enabled	Yes
    DHCP Server	192.168.1.1
    DHCP Lease Expires	1/2/1970 1:00 AM
    DHCP Lease Obtained	1/1/1970 1:00 AM
    MAC Address	‪90:2E:1C:33:E8:8E‬
    Memory Address	0xF0400000-0xF04FFFFF
    IRQ Channel	IRQ 4294967293
    Driver	c:\windows\system32\drivers\netwbw02.sys (18.33.11.2, 3.36 MB (3,521,032 bytes), 10/10/2017 8:03 PM)
      My ComputerSystem Spec


 
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