1.    4 Weeks Ago #1
    Join Date : Oct 2017
    Posts : 3
    10

    Win 10 crash on Asus tablet - 5x daily


    Heya folks.

    Help me track down this crash. I have an ASUS EP121 Eee Slate running Windows 10. I almost exclusively use Photoshop (CS3) and Dropbox.

    I have a complete crash that happens using Photoshop (I assume it's only Photoshop? Maybe just the OS, but I'll test) about 5-10 times per day.

    Whole tablet just shuts off. No screen, no error, just black. When I restart, no error screen, it just boots into windows.

    How can I track this down? Is there an error log or crash report I can use/find? Could it be bad ram? How would I narrow this down? Im a graphic artist and it's unfortunately completely stopped my workflow.

    Thanks,
    -C.
      My ComputerSystem Spec
  2.    4 Weeks Ago #2
    Join Date : May 2015
    Central IL
    Posts : 4,210
    Mac OS Sierra

    If you are getting a BSOD, you would need to upload the Dump Log in the BSOD forum. Rebooting is caused by a crash. As for hardware related, it is still going to show up in a dumb log.
    Last edited by bro67; 4 Weeks Ago at 13:34.
      My ComputerSystem Spec
  3.    4 Weeks Ago #3
    Join Date : Nov 2013
    Chicagoland
    Posts : 33,722
    Dual boot Windows 10 FCU Pro x 64 & Insider 10 Pro

    @CCMadden

    Hello, CCMadden. Welcome to Windows TenForums.

    I see this was hours ago. I was not on the forum. If you answer to this I will ask administration to move this to the proper thread.
      My ComputersSystem Spec
  4.    3 Weeks Ago #4
    Join Date : Oct 2017
    Posts : 3
    10
    Thread Starter

    Sure thing, feel free to move to wherever it should go. Is it still a BSOD if it's a complete power-down?
      My ComputerSystem Spec
  5.    3 Weeks Ago #5
    Join Date : Nov 2013
    Chicagoland
    Posts : 33,722
    Dual boot Windows 10 FCU Pro x 64 & Insider 10 Pro

    Blue, green, black, or purple I don't think matters, but I'll let admin decide. I'll go ahead and ask.
      My ComputersSystem Spec
  6.    3 Weeks Ago #6
    Join Date : Oct 2017
    Posts : 3
    10
    Thread Starter

    Aha!

    Adding crash dump zip.

    A worthwhile note, my tablet hasn't crashed yet, and I haven't opened Photoshop
    Win 10 crash on Asus tablet - 5x daily Attached Files
      My ComputerSystem Spec
  7.    3 Weeks Ago #7
    Join Date : Oct 2016
    Posts : 322
    seL4

    The .zip is empty, try re-running the log collector and verify there are files in the .zip before uploading it.
      My ComputerSystem Spec

 


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