1.    15 Oct 2017 #1
    Join Date : Oct 2017
    Posts : 2
    Windows 10

    BSoD out of nowhere


    Was playing the Sims 4 and got a BSoD

    DESKTOP-E3C6UKV-Sun_10_15_2017_202724_11.zip
      My ComputerSystem Spec
  2.    15 Oct 2017 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,345
    Windows 10 Pro X64 16299.19

    The event viewer log shows many, many errors similar to the following:

    Code:
    Event[10718]:
      Log Name: System
      Source: atapi
      Date: 2017-08-24T00:24:07.033
      Event ID: 11
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-E3C6UKV
      Description: 
    The driver detected a controller error on \Device\Ide\IdePort1.
    
    and more like this
    
    Event[10719]:
      Log Name: System
      Source: Disk
      Date: 2017-08-24T00:24:07.792
      Event ID: 153
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-E3C6UKV
      Description: 
    The IO operation at logical block address 0x35c3bcd8 for Disk 2 (PDO name: \Device\Ide\IdeDeviceP1T1L0-3) was retried.
    The 10/15 dumps shows
    Code:
    WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffff9e8e92bf5028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b0800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000060151, Low order 32-bits of the MCi_STATUS value.
    Code:
    0: kd> !errrec ffff9e8e92bf5028
    ===============================================================================
    Common Platform Error Record @ ffff9e8e92bf5028
    -------------------------------------------------------------------------------
    Record Id     : 01d3424f93932d9f
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 10/16/2017 0:23:18 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffff9e8e92bf50a8
    Section       @ ffff9e8e92bf5180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Instruction Execute
    Flags         : 0x00
    Level         : 1
    CPU Version   : 0x0000000000600f20
    Processor ID  : 0x0000000000000000
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffff9e8e92bf50f0
    Section       @ ffff9e8e92bf5240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : 20 0f 60 00 00 08 06 00 - 0b 32 98 3e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffff9e8e92bf5240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffff9e8e92bf5138
    Section       @ ffff9e8e92bf52c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : ICACHEL1_IRD_ERR (Proc 0 Bank 1)
      Status      : 0xb080000000060151
    Along with the event log entries this almost certainly indicates hardware failures, probably a system board.

    Note: All 3 dumps are the WHEA_UNCORRECTABLE_ERROR (124)
      My ComputersSystem Spec
  3.    15 Oct 2017 #3
    Join Date : Oct 2017
    Posts : 2
    Windows 10
    Thread Starter

    Thank you. However shortly after this my computer shut down again, this time however the power strip itís plugged into is dead.
      My ComputerSystem Spec
  4.    17 Oct 2017 #4
    Join Date : Jan 2017
    Karlsruhe
    Posts : 733
    Windows 10 Pro

    WHEA Summary:

    Code:
    AuthenticAMD_PROCESSOR_CACHE - Cache error - ICACHEL1_IRD_ERR (Proc 0 Bank 1) 
    AuthenticAMD_PROCESSOR_CACHE - Cache error - ICACHEL1_IRD_ERR (Proc 0 Bank 1) 
    AuthenticAMD_PROCESSOR_CACHE - Cache error - ICACHEL1_IRD_ERR (Proc 4 Bank 1)

    "Cache Error": Could be caused by hardware problems, but also by overclocking, faulty drivers or BIOS problems.

    0x124

    WHEA_UNCORRECTABLE_ERROR


    A 0x124 is one of the worst STOP codes to encounter for the sole reason that the dump files usually give nothing away as to the cause of the problem. WHEA (Windows Hardware Error Architecture) errors signify a problem with hardware but very rarely pinpoint the culprit. In these scenarios it is advised to run a series of hardware stress and diagnostic tests to try and pinpoint the problem. A template is offered below which covers the four main components (GPU, CPU, RAM, HDD) and gives you a fighting chance of narrowing down the problematic device.

    Generic "Stop 0x124" Troubleshooting Steps:

    1) Ensure that none of the hardware components are overclocked. Overclocking means pushing the components beyond what they were designed for. If you do not know what that is you probably are not overclocking so go to the next step
    2) Ensure that the machine is adequately cooled. If this is a laptop use compressed air to carefully blow out the heat pipe and fan when the computer is turned off. If a desktop take the side cover off and blow a fan on the components
    3) Update all hardware-related drivers: video, sound, RAID (if any), etc. Do not rely on windows when it says the most recent driver is installed. It may be the most recent but it may also be corrupt.
    4) Update the motherboard BIOS according to the manufacturer's instructions and clear the CMOS. Check with the computer maker for directions on this procedure and as usual it is always a good idea to back up your data.
    5) Update ALL OS Windows updates
    6) Stress test the major components. Start with RAM, CPU, HD, etc.
    For RAM, use Memtest. Instructions for which can be found here.

    Computers are extremely sensitive to problematic ram so any errors on memtest should be considered an issue and even a clear report for less than 8 passes can give a false negative.
    For CPU use Prime95
    For hard drives, use CHKDSK /F finds any problems on the drive(s), notably "bad sectors". You should also go to the HD maker and download and run their HD checking utility
    7) Perform a "vanilla" (clean) re-installation of Windows: Install nothing that is not from the OS (not even Malware) until you have seen that the computer is not crashing in this state.
    When the vanilla installation has run long enough that you are convinced it is OK, start installing updates and applications a few at a time, and wait until you are again convinced it is OK. If the crashes resume it is obviously the last group of installations that is the issue and remove them.
    8) Re-seat all connectors, ram modules, etc. You can use the same can of compressed air to clean out the RAM DIMM sockets as much as possible.
    Only attempt this if you are FULLY knowledgeable about the procedures.
    9) If all else fails, start removing items of hardware one-by-one in the hope that the culprit is something non-essential which can be removed.

    Read carefully before proceeding.

    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.





    BSoD out of nowhere Diagnostic Test BSoD out of nowhere
     CPU TEST

    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

    For Intel CPUs you can additionally use the Intel Processor Diagnostic Tool

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

    Note   Note
    Monitor CPU temperatures with Speccy or HWiNFO64

    Speccy
    Speccy gives you detailed information on every piece of hardware in your computer.

    HWiNFO64
    Hardware Info (HWiNFO) is a powerful system information utility designed especially for detection of hardware.


    Take Screenshots of it and post it here.




    BSoD out of nowhere Diagnostic Test BSoD out of nowhere
     GPU TEST

    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.
    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

    Take a Screenshot and post it here.





    BSoD out of nowhere Diagnostic Test BSoD out of nowhere
     HDD TESTS

    Run HDTune to check health and scan for errors.



    Note   Note
    It may take some time, but look for signs of any errors or failure.

    You can also run a disk or health check using CrystalDiskInfo or chkdsk. Refer to the tutorial for details of how to do this.


    Take Screenshots of it and post it here.




    BSoD out of nowhere Diagnostic Test BSoD out of nowhere
     RAM TEST

    Run MemTest86+ V5.01 to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums



    Note   Note
    MemTest86+ V5.01 needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

    More Info here: Memory problems. - Microsoft Community


    Make a photo of the result and post it.
      My ComputerSystem Spec
  5.    17 Oct 2017 #5
    Join Date : Apr 2017
    Posts : 8,847
    windows 10 professional version 1607 build 14393.969 64 bit

    The event logs displayed multiple drive problems: paging, retired blocks, and corruption.
    There were problems with the cdrom and this may be related to a problem disc or hardware.

    In addition to the above tests in the prior posts please open administrative command prompt and type or copy and paste:

    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth

    3) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    4) chkdsk /x /f /r
    (this may take many hours so plan to run overnight)

    5) When the chkdsk scan has completed the report will be located in the event.vwr
    Use the information in this link to post the txt file into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials


    Code:
    Event[8965]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2017-08-23T13:29:15.232  Event ID: 140  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-E3C6UKV  Description: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: D:, DeviceName: \Device\HarddiskVolume9.
    Code:
    Event[1964]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2017-06-21T02:48:17.420  Event ID: 140  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-E3C6UKV  Description: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: E:, DeviceName: \Device\HarddiskVolume8.(A device which does not exist was specified.)
    Code:
    Event[1958]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2017-06-21T02:48:17.420  Event ID: 140  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: N/A  User Name: N/A  Computer: DESKTOP-E3C6UKV  Description: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: E:, DeviceName: \Device\HarddiskVolume8.(STATUS_DEVICE_NOT_CONNECTED)
    Code:
    Event[1952]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2017-06-21T02:48:17.398  Event ID: 140  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: N/A  User Name: N/A  Computer: DESKTOP-E3C6UKV  Description: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: E:, DeviceName: \Device\HarddiskVolume8.(STATUS_DEVICE_NOT_CONNECTED)
    Code:
    Event[1959]:  Log Name: System  Source: Disk  Date: 2017-06-21T02:48:17.419  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-E3C6UKV  Description: An error was detected on device \Device\Harddisk2\DR2 during a paging operation.Event[1960]:  Log Name: System  Source: Disk  Date: 2017-06-21T02:48:17.419  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-E3C6UKV  Description: An error was detected on device \Device\Harddisk2\DR2 during a paging operation.Event[1961]:  Log Name: System  Source: Disk  Date: 2017-06-21T02:48:17.419  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-E3C6UKV  Description: An error was detected on device \Device\Harddisk2\DR2 during a paging operation.Event[1962]:  Log Name: System  Source: Disk  Date: 2017-06-21T02:48:17.419  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-E3C6UKV  Description: An error was detected on device \Device\Harddisk2\DR2 during a paging operation.Event[1963]:  Log Name: System  Source: Disk  Date: 2017-06-21T02:48:17.419  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-E3C6UKV  Description: An error was detected on device \Device\Harddisk2\DR2 during a paging operation.
    Code:
    Event[2658]:  Log Name: System  Source: Disk  Date: 2017-07-06T23:29:47.038  Event ID: 153  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-E3C6UKV  Description: The IO operation at logical block address 0x0 for Disk 0 (PDO name: \Device\000000d9) was retried.
    Code:
    Event[1954]:  Log Name: System
      Source: atapi
      Date: 2017-06-21T02:48:17.419
      Event ID: 143
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-E3C6UKV
      Description: 
    The storage device produced an internal dump.
      My ComputerSystem Spec

 


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